Dwight Grant Email & Phone Number

Cranston, Rhode Island, United States

Providence, Rhode Island, United States

Cranston

Smithfield, Rhode Island

• Serve as the primary customer contact for assigned portfolio of accounts and ensure all customer needs and expectations are met.
• Inbound customer calls and email regarding order inquiry as to ship dates, problems, order entries, order changes, repairs and RMA's.
• Identify and assess customers’ needs to achieve satisfaction, assist other customer service associates with administrative duties.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
• Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Framingham, MA

• Follow up on third party claims until they are paid, denied, or adjusted to ensure resolution of patient accounts in the assigned receivables. Review, follow up, investigate, and respond to incoming correspondence.
• Remedy credit balances and process refunds as necessary
• Document all communications.
• Work collaboratively with cross functional teams to resolve claim issues.
• Work cooperatively as part of a team environment
• Assist with projects or assignments as directed by supervisor to support the billing and reimbursement team.

Providence, RI

• Directly responsible for driving and growing new business revenue by attracting new clients and managing those relationships to ensure their expectations are exceeded. Supervise, hire, coach and develop staff to.
• Design and implementation of office policies and procedures to ensure compliance as well as consistent and compelling customer experiences
• Development of training tools to successfully onboard new employees and provide clear direction and objectives
• Creation and redesign of sales training and motivation courses increasing employee participation and sales
• Weekly team meetings to ensure key business goals and objectives are clearly communicated and understood creating additional opportunity to identify employees needing additional coaching to ensure success

• Buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts..
• Multimillion dollar top producing sales agent
• Top five out of 40 sales agent; awarded two silver and one bronze medals for delivering exceptional results
• Continuously establish long lasting relationships with clients continuously increasing customer referrals year after year
• Communicate with all parties involved to ensure that terms and conditions of purchase agreements are met before closing dates
• Acted as an intermediary in negotiations between buyers and sellers

• Responsible for performing independent accurate mechanical, physical and visual inspection of raw materials, components and sub- assemblies as per inspection plans and specification. Responsibilities and.
• Assisted organizations with the complete implementation of ISO standards
• Filed incoming component device history records
• Initiated Non-Conformance reports
• Inputted and performed trending of key inspection process metrics
• Ensured calibration and maintenance is performed on inspection equipment

Associates Degree, Business/Managerial Economics

Bachelor’S Degree, Bachelor Of Science In Business Administration And Business Human Resource Managment

High School Diploma, Business, Management, Marketing, And Related Support Services