Dwight Grant Email & Phone Number

England, United Kingdom

Facilitating Business Process Mapping sessions to identify the Business requirements for the EHM, LCS and LAS Creating Business Process Maps using Visio Facilitating and Document Configuration Requirements for the Portal Build and DevelopmentDocumenting all Processes in line with the Business RequirementsAttending regular Project Board meetings to update them on Progress, and Timescales,Working with LL to Build and Test the Configuration of the LL Portal, ensuring functionality worksDesigning, Deploying and Testing ALL Portal Forms using the Customer Form RepositoryCreating User Test Scripts, as well as creating data, creating System Logins, for full UAT1 and UAT2 TestingWorking with IT Department to test connectivity, and SSL security CertificatesFacilitating Testing and Workshops for the Portal Testing, Carrying out Dry Run Testing, to ensure Portal is fully functioning and is working In order for Portal to be able to GO LiveRaising all JIRAs to LL for any Portal or Form changes following User acceptance TestingConfiguring system changes which involves, setting up staff profiles, Email use,Creating User Guides for both Client and Staff to be uploaded to websiteAssisting with Staff Training and ongoing User Support

Developing and Testing System and standalone forms ready for deploymentFacilitating the Testing Sessions for the LAS Adults system, updating Test scripts, and PlansMaking System Configuration changes in line with the Business Requirements in regards to Profiles, Access etcDocumenting any System Anomalies and feeding back to the Data Migration TeamInvestigating any System Anomalies that occur via the UUDM and SCM Settings PathwayOn hand to answer any Technical questions or advising of recommendations in best use of the SoftwareCreating Letter RTF File templates, and testing these in readiness for Sign offConfiguring and Testing Pathways in line with Business requirements ( e.g Organisational Safeguarding, Non Plan Provisions)Facilitating Business Process meetings to identify requirements of system Pathways (Complaints, SARS, Assistive Technology)Managing the Training Plan and liaising with the Training Admin to Ensure Training, Dates, Times and Venues are in PlaceManaging the Team of LAS TrainersLiaising with the Admin Team to book any MOP Up Training required, and ensuring dates and times have been sent to the BusinessQuality Assuring all Training Guides, Scripts to ensure these are in line with the Business Processes, also creating Quick Reference Guides on smaller processes for the various TeamsFloor Walking the South and North Community Teams, offering assistance with The Processes, and tidying up their Work Tray and Team Group TraysRunning Demo Sessions after GO Live to go over any Business Processes queriesOffering Live Surgeries to enable staff to work through their Live cases and progress them onto AuthorisationRunning and Facilitating Managers Sessions to identify tasks for Assignment, approval and ClosureMaking Changes to Forms and Processes and any areas identified in Process sessions

Training Practitioners, Managers and Business Support staff about the use of LCS Liquid Logic Software by conducting Group training sessions and preparing training courses along with outlines.Developing the user guides for the Suite of Courses (Child Protection, ,Looked After Child, Child In Need) Early Help Module, Fostering, Adoption,) process, adding changes in the training-user documentations, Configure the system with data for training purposes, and also System TestingDeveloping Training Scripts for the upcoming courses.Developed a Training Plan and Schedule for Social Workers, OTs, Physiotherapist, Managers, Business Support staffAssist with the development of the LAS Adults Training ProgrammeDeveloping a LCS Go Live Plan, and Training of the Champions in readiness for Go liveDevelop Forms via the Customer Forms Repository for the Fostering and Adoption Processes

Ipswich, United Kingdom

Design and Develop Business Process Map (To Be Processes)Facilitate process improvement meetings with Managers and Stakeholders to Work through the As Is & To Be Process and giving recommendations of System/Process Improvements.Creating Testing Scripts for all processes, making changes where necessaryFacilitating the Testing Sessions, and document, the Triage LogDocumenting the As Is & To Be process in way of a flow chart using Microsoft VisioAttend/ Contribute to regular progress report meetings to discuss Timescales and Project updatesProcess Change requests and ensure correct procedure is adhered toInvolved in the design of Test Cases and Test ScenariosInvolved in the System Design and Development ensuring the system meets Business requirementsConsulting on System Improvements in readiness for GO LiveConfiguring the System using the System Configuration Maintenance tool and Admin Tool

Catford

Lewisham Borough CouncilAn elite communicator continuously focused on strengthening relation with adult social worker's, manager's, occupational therapists, nurses, business support staff to achieve challenging, practical, and training objectives.ADULT LAS TRAINER (Jan 2016 to Present)Harnessed astute analytical capabilities and perceptive operational requirements for administering staff training on the use of LAS Liquid Logic Software, while processing one to one training sessions for existing staff. Upheld superior level of expertise and methodically assisting senior management in preparing training user documentation adding changes to suit several adult social care teams. Accepted the responsibility to organise, prepare, and formulate training courses and outlines. Built collaborative rapport with operational managers to identify and assess staff training needs. Delivered remarkable consultancy and floor walking counselling for hospital team, social workers, OTs, and business support staff in implementing best practices. Steered efforts toward configuring the system with data in organising for training purposes. Spearheaded and utilised best practice workshops on various business processes and change controlCreating Detailed Test Scripts and Test Scenarios to prepare for in depth UAT Testing in readiness for System UpgradesFacilitating Test WorkshopsCreating Business Process Maps, and working to their Specification in order to create Business Workflows

Maidstone

Utilise a motivational leadership style as a foundation for providing exceptional direction, assistance and, training to Early Help personnel within Education Department. Examined areas for improvement, in business analysis and process mapping by presenting business case for additional resource, also defined scope and planned delivery of products by leading meetings with 3rd party suppliers.Introduce strategic and tactical action plans in initiating and executing training and course material for the phase 1 training rollout. Play an integral and leading the development and establishment of the phase 2 training in the Early Help Module. Demonstrate versatility and expertise needed to accurately write and implement test scripts for the User Acceptance Testing for Phase 1 Early Help Module. Progress through a series of positions with increasing responsibilities and swiftly rendered a lead role for overseeing and training new personnel in the use of Early Help System, and business.Design and implement user guides for the phase 1 and phase 2 early help module rollouts. Initiate adequate system of internal control to evaluate and devise training needs analysis, for training rollout

Croydon, United Kingdom

Supporting and delivering the New Legal Workspace Module to Social Care personnel within Children's Teams.Running Business Process Mapping workshops to identify Business requirementsLooking at the AS IS & To Be processLiaising with key Stakeholders to keep them informed of ProgressLiasing with the Supplier (LL) on changes and requirementsWriting Test Scripts and Test Scenarios Facilitating the Testing WorkshopsCreating the Gap Analysis

Croydon, United Kingdom

Supporting and delivering training to Social Care personnel within Children's Teams. Part of the Interview Panel recruiting for ICS Support and ICS Floorwalkers.TRAINER / TRAINING MANAGER (Aug 2013 to Nov 2015)Utilised leading from the front? management style as a catalyst for restoring team morale and supervising a team of trainers, floorwalkers to support social workers, managers and stakeholders. Precisely wrote test scripts for the fostering and adoption module. Periodically evaluated staff member?s performance, and conducted six-month reviews. Served as an integral part of the project team for the upgrade to version nine software. Proved instrumental for directing training and testing schedule for releases of Version 9.Proactively remain in contact with all the employees, and provided direction and training in utilising of ICS Liquid Logic Software. Devised, designed, and articulated user-guides for LL protocol software.Demonstrated a keen eye for detail to maintain training user documentation adding changes to suit various Social Care Teams. Tactfully performed technical challenges related to data system configuration for training and testing purpose.Directed all functions and day to day routine activities associated with configuring the LL System, with updated Picklists. Formulating new Training plans, and Processes on LL.

Kingston Upon Thames, United Kingdom

Managed the significant challenges associated with help desk queries, and operating logged Software called Sostenuto. Interface with users established strong relations with them, and timely resolved all impending issues.Implemented system configuration, and monitored various operation, including created group trays, workers, departments. Instigated adequate systems and internal controls in order to enhance productivity and meticulously wrote process maps around child protection, fostering. adoption and CLA.Exercised effective control and hands on approach to expertly carry out Roll backs, Password Resets, System Deletions, and Data Migration queries.Contributed and managed the implementation of successful logging calls onto Liquidlogic JIRA as well as generating Crib sheets on Business Process.

Reigate

Carrying out system RollbacksAdvising Workers on Business ProcessCreating FAQsRaising Call tickets to LiquidlogicAssisting users in the use of the SoftwareCarrying out System Admin Duties

Winsford

Assisting Staff on usig the softwareFloorwalking supportHolding One to One sessionsVisiting various sites to train the Care Plan ProcessLiasing with managers to explain authorisation process

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnel within Children's' social Care teamsTraining Staff on the use of the Children's ICS Liquid Logic SoftwareAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Children's Social Care TeamsCreating Quick Process Guides, Training all Managers in the use of the Liquid Logic Software and their new Business ProcessesWriting Test Scripts around the Fostering and Adoption Process,Running Workshops

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnelTraining Staff on the use of the Liquid Logic ProtocolAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Social Care Departments/TeamsCreating Quick Reference Guides, Assisting in the Creation of any other Documentation in the use of Liquid LogicFloor walking support and one to one Training where necessary.System Integration Testing to identify Anomalies and Bugs in the Version upgrade

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnel within CWD and Fostering and Adoption teamsTraining Staff on the use of the Children's ICS Liquid Logic SoftwareAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Children's Social Care TeamsCreating Quick Process Guides, Floor walking support and one to one Training where necessary.Running refresher workshops in the use of business processes and system use.Attending fortnightly System team meetings to update team managers on issues and Training needs.Creating Issue logs and troubleshooting system anomalies.

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnelTraining Staff on the use of the ICS Liquid Logic SoftwareAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Children's Social Care Departments/TeamsCreating Quick Reference Guides, Assisting in the Creation of any other Documentation in the use of Liquid LogicFloor walking support and one to one Training where necessary.

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnelTraining Staff on the use of the Liquid Logic ProtocolAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Social Care Departments/TeamsCreating Quick Reference Guides, Assisting in the Creation of any other Documentation in the use of Liquid LogicFloor walking support and one to one Training where necessary.System Integration Testing to identify Anomalies and Bugs in the Version upgradeHelping to construct Business Process to enable Staff to successfully utilise the protocol system.

Proactive member of the training team, responsible for the delivery of training to over 1000 Social Care personnelTraining Staff on the use of the SAP and ICS SystemAssisting in preparing all SAP/ICS Documentation, adding changes to suit various Social Care DepartmentsCreating Quick Reference Guides, Training Scripts, E-Learning materialsAssisting in the Creation of any other Documentation in the use of SAP/ICSFloor walking support and one to one Training where necessary.System Integration Testing to identify Anomalies and Bugs in the CRM module.Facilitating User Acceptance TestingTraining Staff in using SAP CRM. Creating E-Learning materials using Uperform software

Proactive member of the training team, responsible for the delivery of training to over 100 Social Care personnelTraining Staff on the use of the Swift and ICS SystemTraining the Swift and ICS System on a Group BasisAssisting in preparing all ICS Documentation, adding changes to suit various Social Care DepartmentsCreating Quick Reference Guides and all user Documentation for Training Courses Assisting in the Creation of any other Documentation in the use of ICSFloor walking support and one to one Training where necessary.

Proactive member of the training team, responsible for the delivery of training to over 600 Housing personnel Training Staff on the use of the Orchard Repairs, Voids and Rents ModuleTraining the Orchard Housing System to Housing staff on a Group basisAssisting in preparing all Orchard user documentation, adding changes to suit various Social Care DepartmentsCreating FAQs and all user Documentation for Training Courses in relation to the Repairs ModuleAssisting in the Creation of a user Manual for the Repairs Invoicing Process.

2003 - April 2007 Trainer / Support / IT Implementer Camden Council Proactive member of the training team, responsible for the delivery of training to over 1100 housing personnel Creating training and support materials to ensure the development of training programmes including user manuals and post training support programmes Evaluation of roles and requirements, identification of training and support needs and development of strategy to ensure development and address needsManaging induction for new employees, ensuring the development of skills and smooth transition into new positions Integral to project teams employing expertise and strong communication skills to guide planning phases and support roll out Led the implementation of the Allocations and Repairs module for the council's sX3 Northgate project and prescribed appropriate training to support users Supporting project planning for training roll out in collaboration with Business Analysts, Team Managers and IT Project TeamsAnalysis and documentation of all training and development procedures Lending technical expertise to support day to day operations, project roll out and users, typical tasks include system builds and configuration, system testing, carrying out user acceptance testing and trouble shooting Providing 1st and 2nd line user support to users via the telephone and directly Supporting business development via the identification of commercial objectives the collation and analysis of data and the production of relevant reportsDesigned training and technical support programmes deliverable at workstations or via the telephone and by emailContinued to support clients who had completed training and offered ongoing support to staff to ensure continual development and enhance performance

Hnc Business & Information Systems, Pass

Education record

2010 SAP Business Intelligence 7.0 Course Info Objects definition, Characteristics, Key Figures, time, unit Infocubes Definition, Standard.