Dwight Grant Email & Phone Number

England, United Kingdom

Facilitating Business Process Mapping sessions to identify the Business requirements for the EHM, LCS and LAS Creating Business Process Maps using Visio Facilitating and Document Configuration Requirements for the Portal Build and DevelopmentDocumenting all Processes in line with the Business RequirementsAttending regular Project Board meetings to update.

Developing and Testing System and standalone forms ready for deploymentFacilitating the Testing Sessions for the LAS Adults system, updating Test scripts, and PlansMaking System Configuration changes in line with the Business Requirements in regards to Profiles, Access etcDocumenting any System Anomalies and feeding back to the Data Migration.

Training Practitioners, Managers and Business Support staff about the use of LCS Liquid Logic Software by conducting Group training sessions and preparing training courses along with outlines.Developing the user guides for the Suite of Courses (Child Protection,,Looked After Child, Child In Need) Early Help Module, Fostering, Adoption,) process, adding.

Ipswich, United Kingdom

Design and Develop Business Process Map (To Be Processes)Facilitate process improvement meetings with Managers and Stakeholders to Work through the As Is & To Be Process and giving recommendations of System/Process Improvements.Creating Testing Scripts for all processes, making changes where necessaryFacilitating the Testing Sessions, and document, the.

Catford

Lewisham Borough CouncilAn elite communicator continuously focused on strengthening relation with adult social worker's, manager's, occupational therapists, nurses, business support staff to achieve challenging, practical, and training objectives.ADULT LAS TRAINER (Jan 2016 to Present)Harnessed astute analytical capabilities and perceptive operational.

Maidstone

Utilise a motivational leadership style as a foundation for providing exceptional direction, assistance and, training to Early Help personnel within Education Department. Examined areas for improvement, in business analysis and process mapping by presenting business case for additional resource, also defined scope and planned delivery of products by.

Croydon, United Kingdom

Supporting and delivering the New Legal Workspace Module to Social Care personnel within Children's Teams.Running Business Process Mapping workshops to identify Business requirementsLooking at the AS IS & To Be processLiaising with key Stakeholders to keep them informed of ProgressLiasing with the Supplier (LL) on changes and requirementsWriting Test.

Croydon, United Kingdom

Supporting and delivering training to Social Care personnel within Children's Teams. Part of the Interview Panel recruiting for ICS Support and ICS Floorwalkers.TRAINER / TRAINING MANAGER (Aug 2013 to Nov 2015)Utilised leading from the front? management style as a catalyst for restoring team morale and supervising a team of trainers, floorwalkers to.

Kingston Upon Thames, United Kingdom

Managed the significant challenges associated with help desk queries, and operating logged Software called Sostenuto. Interface with users established strong relations with them, and timely resolved all impending issues.Implemented system configuration, and monitored various operation, including created group trays, workers, departments. Instigated.

Reigate

Carrying out system RollbacksAdvising Workers on Business ProcessCreating FAQsRaising Call tickets to LiquidlogicAssisting users in the use of the SoftwareCarrying out System Admin Duties

Winsford

Assisting Staff on usig the softwareFloorwalking supportHolding One to One sessionsVisiting various sites to train the Care Plan ProcessLiasing with managers to explain authorisation process

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnel within Children's' social Care teamsTraining Staff on the use of the Children's ICS Liquid Logic SoftwareAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Children's Social Care TeamsCreating Quick.

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnelTraining Staff on the use of the Liquid Logic ProtocolAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Social Care Departments/TeamsCreating Quick Reference Guides, Assisting in the Creation of any.

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnel within CWD and Fostering and Adoption teamsTraining Staff on the use of the Children's ICS Liquid Logic SoftwareAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Children's Social Care TeamsCreating.

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnelTraining Staff on the use of the ICS Liquid Logic SoftwareAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Children's Social Care Departments/TeamsCreating Quick Reference Guides, Assisting in the.

Proactive member of the training team, responsible for supporting and the delivery of training to Social Care personnelTraining Staff on the use of the Liquid Logic ProtocolAssisting in preparing all Liquid Logic Documentation, adding changes to suit various Social Care Departments/TeamsCreating Quick Reference Guides, Assisting in the Creation of any.

Proactive member of the training team, responsible for the delivery of training to over 1000 Social Care personnelTraining Staff on the use of the SAP and ICS SystemAssisting in preparing all SAP/ICS Documentation, adding changes to suit various Social Care DepartmentsCreating Quick Reference Guides, Training Scripts, E-Learning materialsAssisting in the.

Proactive member of the training team, responsible for the delivery of training to over 100 Social Care personnelTraining Staff on the use of the Swift and ICS SystemTraining the Swift and ICS System on a Group BasisAssisting in preparing all ICS Documentation, adding changes to suit various Social Care DepartmentsCreating Quick Reference Guides and all.

Proactive member of the training team, responsible for the delivery of training to over 600 Housing personnel Training Staff on the use of the Orchard Repairs, Voids and Rents ModuleTraining the Orchard Housing System to Housing staff on a Group basisAssisting in preparing all Orchard user documentation, adding changes to suit various Social Care.

2003 - April 2007 Trainer / Support / IT Implementer Camden Council Proactive member of the training team, responsible for the delivery of training to over 1100 housing personnel Creating training and support materials to ensure the development of training programmes including user manuals and post training support programmes Evaluation of roles and.

Hnc Business & Information Systems, Pass

Education record

2010 SAP Business Intelligence 7.0 Course Info Objects definition, Characteristics, Key Figures, time, unit Infocubes Definition, Standard.