Responsible for ensuring the proper and effective operation of 5 LJS locations. Duties include:Manage day-to-day operations within the organization.Oversee employee work on a daily basis to ensure adherence to organizational standards and guidelines.Meet regularly with managed employees to provide critical feedback and encouragementManage employee schedules, to include setting hours and timesheets.Track employee activity, to include successful completion of designated tasks.Liaise with senior-level officers to coordinate and report on ongoing issues.Create and deliver reports to senior-level officers and maintain effective meeting notes.Identify organizational or employee-related issues and create effective solutions.Plan, implement and monitor the regional operational strategy Set goals and objectives for stores in my area.Oversee operations to ensure efficiencyRecruit and hire new store employees.Train and onboard new employees.Set up and monitor store KPIs.Ensure compliance with the company’s policies and operational guidelines.Deal with customers' complains.Identify operational bottlenecks and suggest solutions for improvement.

Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.Draw an overall or individualized training and development plan that addresses needs and expectations.Deploy a wide variety of training methods.Conduct effective induction and orientation sessions.Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.Manage training budget.Provide opportunities for ongoing development.Resolve any specific problems and tailor training programs as necessary.Maintain a keen understanding of training trends, developments and best practices.

General Oversee and manage all areas of the restaurant and make final decisions onmatters of importance.FinancialAdhere to company standards and service levels to increase sales andminimize costs, including food, beverage, supply, utility and labor costs.Responsible for ensuring that all financial (invoices, reporting) andpersonnel/payroll related administrative duties are completed accurately, on timeand in accordance with company policies and procedures.Food safety and planning.Enforce sanitary practices for food handling, general cleanliness, and maintenanceof kitchen and dining areas. Ensure compliance with operational standards,company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service.Maintain professional restaurant image, including restaurant cleanliness, properuniforms, and appearance standards.Estimate food and beverage costs. Work with Corporate office staff for efficientprovisioning and purchasing of supplies. Supervise portion control and quantities ofpreparation to minimize waste.Estimate food needs, place orders with distributors, and schedule the delivery offresh food and supplies.Must be ServSafe certified.Will uphold all ServSafe guidelines.Guest serviceEnsure positive guest service in all areas. Respond to complaints, taking any and allappropriate actions to turn dissatisfied guests into return guests.

Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.•Achieves restaurant operational objectives by preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.•Meets restaurant financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.•Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.•Maximizes profitability by ensuring portion control; monitoring accuracy of charges.•Publicizes the restaurant by placing advertisements and encouraging local businesses to hold social events at the restaurant.•Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.•Maintains ambiance by controlling lighting, background music, and utensil quality and placement; monitoring food presentation and service.•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.•Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Completes store operational requirements by scheduling and assigning employees; following up on work results.Maintains store staff by recruiting, selecting, orienting, and training employees.Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Ensures availability of merchandise and services by approving contracts; maintaining inventories.Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.Secures merchandise by implementing security systems and measures.Protects employees and customers by providing a safe and clean store environment.Maintains the stability and reputation of the store by complying with legal requirements.Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.Contributes to team effort by accomplishing related results as needed.

•Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.•Direct and supervise employees engaged in sales, reconciling cash receipts, and in performing services for customers.•Monitor sales activities to ensure that customers receive satisfactory service and quality product.•Instruct staff on how to handle difficult and complicated sales.•Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.•Assign employees to specific duties.•Enforce safety, health, and security rules.•Plan budgets and authorize payments and address customer concerns.-Account collections management for delinquent accounts.

Recruited to promote efficient operations and produce revenue growth and profitability for this seasonal, high-volume indoor/outdoor games and amusement park. Hold management accountability for operations, food sales, P&L, safety, and customer service. Maintain up to $50,000 in inventory. Recruit, train, and supervise employees.

Generate sales for office and provide customer service to existing customers

Fast-track promotion through a series of increasingly responsible positions as a result of outstanding accomplishments in team leadership, personnel supervision, and problem solving.Recruited, trained, scheduled, and supervised up to 40 personnel in detention operations and protection services for this high-volume detention center. Managed daily operations, human resources, security operations, written reports, compliance regulations, and problem solving. Selected by management to develop curriculum and train new recruits in business and report writing, and teach managers professional writing and business ethics. Awarded 3 Bronze Medals for Meritorious Conduct. Developed Excel spreadsheets for efficient statistical tracking. Achieved advanced training in Master Control and Property Release. Served as Member of Occupational Impact Committee and Diversity Action Council.