Dwight James Email & Phone Number

Washington, Dc, Us

As the Director of Operations, I manage operations for 26 store locations across Atlanta, leading a team of directors responsible for their own territories to maximize performance across the network.Moreover, I direct all P&L forecasting while overseeing operational planning (including staffing and budgeting) while leading other functions including inventory management, marketing, and sales and empowering a high-performing workforce. Among my selected accomplishments, I:- Implemented recognition programs focused on monetary and base-salary increases to encourage career development, skill upscaling, cross-training, and internal promotion resulting in enhanced engagement and retained internal talent. - Spearheaded business expansation for the Popeye’s franchise, currently managing 26 locations with forward outlook of operating 40 within Q1 of 2022. I also directed all operational planning required to open 8 new Popeyes locations within the network, driving permitting, reviewing construction layout, and championing hiring and training efforts. - Created and administered the Guest Obsessed Program which encouraged hospitality and customer service training and increased positive role modelling from shift managers, bolstering sales by 4% as a network. - Developed marketing and sales strategy alongside all collateral to acquire customers through new and innovative channels.My key responsibilities include:Operations Management | Hiring & Training Management | Strategic Vision | Budget Management | Employee Engagement Programs | Project Management | Customer Complaint Management | Sales Strategy Development | Contract Negotiation

In this role, I led operations for 10 Pinkberry restaurants and 20 Jimmy Johns, forecasting P&L, establishing targets to promote operational improvement, and leveraging market analysis to cultivate business opportunities.I additionally managed HR functions including recruitment and training, while also functioning as a Marketing specialist through driving the creation and administration of digital and physical content. Among my selected accomplishments, I:- Championed business development strategies, leading to the acquisiton of a lucrative catering contract with Home Depot through encouraging tailored relationship building efforts and organizing a large-scale food show for client decision-makers. - Established operational structure and routine for managers and directors, and streamlining administrative processes including P&L. These processes enabled a 3-5% increase in sales and a 6% improvement to annual total profitability. - Implemented a new barcode scanning system for POS and inventory while providing training and cost analysis for this initiative. I also sourced the vendor and directed the implementation from end-to-end, to increase productivity and accuracy.- Managed the opening of 5 new Beallbrands franchise locations Beallbrands franchise locations, evaluating location based on foot traffic and clientele and leading operations to drive their full opening. My key responsibilities include:Sales Cycle Management | Inventory Forecasting & Management

St Louis, Mo, Us

In this role, I directed operations of 12 stores, training new managers, handling inventory and quality control, reviewing P&L forecasts, and forming plans based on established projections, while functioning as a key member of an exclusive executive team focused on shaping the direction of the company holistically through new improvements.Moreover, I directed the full rollout of Panera 2.0, a kiosk ordering system and Table Side service to facilitate self-ordering options for customers while creating cost-effective operations, throughout all Atlanta stores.

Greenwood Village, Co, Us

In this role, I managed operations for 9 Red Robin locations, ensuring team alignment with company goals and objectives while maintaining low employee turnover.I also handled P&L forecasting, program planning, and marketing efforts to guarantee success in business operations. Among my selected accomplishments, I:- Directly contributed to implementation of online customer feedback forms, and data distribution from aforementioned feedback to senior leadership. I also assisted operational team in promptly addressing reported issues while promoting staff accountability. - Secured the Top Performing Regional Director for Profit award for Q1 and Q2 of 2010, and for Q3 of 2012 for a company with 150+ Regional Directors.

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