Provides desktop hardware support expertise and direction in the implementation of highly complex / enterprise wide cross functional programs or projects. May lead team to resolution of highly complex problems. Responsible for working with and leading the business and other IT areas in the support, maintenance and deployment of desktop hardware as well as information support processes.

•Helpdesk Support 1000 hospital staff in person, phone, and email - Helpdesk Ticketing System – BMC Remedy•Diagnose and repair XP Pro – Windows 2000 – Office 2003 - 2000 – Outlook 2003 – 2000•Remote support - Windows RDP – DameWare•Image Desktop’s and laptops – Microsoft MDT, Service and support HP Network printers Maintained printers throughout the network. Addressed connectivity issues, print quality issues, paper jams and installed maintenance kits.•Installed, upgraded and maintained McAfee Antivirus 8.x Corporate Edition on the network desktops•Installed maintained and troubleshoot wireless A,G client access with PEAP/TKIP authentication•Tier 1 and Tier 2 for Support multiple Health Management software•Maintained IT inventory levels by placing orders for equipment and by monitoring stock•Diagnose, repair desktop and laptop hardware and software•Assisted in project to implement web based medical transcriptionist ASP•Assisted in project to implement AS400 patient search engine and identification•Assisted in project to implement remote Home Health Care management system•On-call duties

•Helpdesk Support 700 users in person, phone, email and Helpdesk Ticketing System - Unicenter•Hardware and software diagnosing, repair - Dell Desktops - Laptops•Imaged Desktops and laptops - Symantec Ghost 8.2 •Remote support – Windows SMS – Windows RDP •Diagnose and repair XP Pro – Windows 2000 – Office 2003 – Outlook 2003•Service and support HP Network printers Maintained printers throughout the network. Addressed connectivity issues, print quality issues, paper jams and installed maintenance kits.•Installed and support multiple engineering and programming software•Symantec Antivirus 10.X Corporate Edition

Lead Project to develop policies and procedures for Preventative Maintenance Schedule to Multi-Media Language Labs and Technology Enhanced ClassroomsLead project to create video that was presented to schools emphasizing software trainingImaged Desktops - Symantec Ghost 7.5Assisted in project to upgrade Dell Power Edge servers, storage and reinstalled Windows 2000 Server with AD and RRAS in 13 Multi-Media Language LabsAssisted in project to document Helpdesk policies and proceduresScheduled and trained faculty in the use of multi media software Maintained and support multi-media software, SmartBoards, printers, projectors, and VCRsHelpdesk Support 500 users in person, phone and Helpdesk Ticketing System - OneOrZeroHardware and software diagnosing, repair - Micron DesktopsTroubleshoot; repair XP Pro - Windows 2000 - Office XPLead project to upgrade over 100 faculty Desktops and gathered over 1000 IT asset information for Total Cost of Ownership database