Dwight Steele Email & Phone Number

Diagnose and trend possible outages and system related issues.Assist field technicians with reporting found in field outages and entering affecting, and non-affecting system work orders for preventative maintenance technicians.Assist subscribers in diagnosing and resolving service related issues over the phone and/or scheduling a service call.Assist subscribers with billing related questions and upgrading their services.Acquired promotion from NSS-I to NSS-II in May 2008, and NSS-II to NSS-III in May 2009. Use of ATG, Unified, ServAssure, Path Trak, MS Excel/Word/Outlook/Communicator, IE/Firefox, Avaya, AIM, Icoms, and Advanced Agent Desktop to perform job related functions.Assist management and department trainer with the coaching and mentoring of new employees.Assist department trainer with special projects including improvements to the Avaya IP Agent phone system, recommendations for equipment purchases, and development of training tools.Collaborate with manager, supervisors, and department trainer to implement and maintain a photo directory for over 120 employees using MS Excel, Gimp, Photoshop, and Irfanview.

Installation and repair of digital phone VOIP technology and telephone wiring.Installation and repair of high-speed data using broadband cable modems on computers with apple and windows operating systems.Installation and repair of home networking equipment including wireless routers, wireless USB adapters, PCMCIA adapters, Network Interface Cards, and Ethernet cables.