● Four years’ experience as a DocuSign administrator or administrator of a cloud-based workflow automation and/or document management solution.● Solid understanding and working knowledge of DocuSign features and capabilities, organization administrator and account settings, and integration capabilities.● Extensive experience implementing Salesforce DocuSign integration.● Extensive experience setting up and administering DocuSign Notary.● Extensive experience setting up and administering DocuSign PowerForms and Bulk Sends.● User management for DocuSign eSignature.● Experience using Custody Transfer and Shared Access View to support group management of transactions.● Knowledge and understanding of compliance requirements related to digital transactions and e-signatures.● Experience will all features and functions of DocuSign.● Experience working with and supporting technical and non-technical stakeholders.

Senior System Engineer | October 2018 - Present● Saved the organization time and money through the development and through oversight of the integration of DocuSign within the internal framework, minimizing paper documentation needed● Led the SSO integration of DocuSign in addition to the implementation of DocuSign e-Sign for all document signature processes across 82 departments and business areas while maintaining the security of all pertinent information● Performed exceptional project management expertise as the DocuSign Administrator, performing account management and the setup of 82 accounts without sacrificing deliverable performance● Oversaw all accounts and subsequent access management across 3 domains within the DocuSign platform to sustain the integrity of all information present● Analyze and communicate effective and relevant recommendations to 3,018 end-users throughout all signing groups, branding, email/subject customizations, shared envelops, and custody transfers● Manage all envelopes and subsequent data present, monitoring information allocation and content to sustain compliance with all relevant internal and external regulations● Evaluate captured key event audit logs within DocuSign and develop bulk actions to streamline process execution, including but not limited to exporting DocuSign’s organizational user membership data to promote cross-referencing with IAM logs● Direct the inclusion of 5 third-party and 5 key integrations to ensure that the most appropriate individuals are granted internal access within the appropriate time frame

Site Reliability Engineer, Azure/SharePoint On-line● SRE for the myApron SharePoint implementation to the cloud. Responsible for the deployment and configuration of AZURE and SharePoint Online● Azure Cloud solutions to move from on-premise applications. Using Function APPS, Cosmos DB's and Storage accounts to build integrated application using API gateways● Strong experience with Azure PaaS and IaaS services such as Azure storage solutions, app service environment● Experience with Azure Devops and Git● Experience with monitoring, alerting and responding to performance and availability of applications● Experience with building pipelines to support testing and deployments● Working knowledge of CICD● Knowledge of the concepts and principles behind DevOps, SRE,CICD and Agile

DESI Inc. | MarylandOperation Analyst | October 2009 - March 2010● Directed and supervised the eRooms, an enterprise-wide collaboration tool to promote business development and operational excellence, serving as an onsite administrator and business-facing process owner● Supported over 2K eRooms and oversaw the product deployment across over 70K users, maximizing the security and integrity of each room and the information distributed to mitigate and reduce security breaches and other issue occurrences● Collaborated with the organization’s vendor to proactively resolve five critical defects without sacrificing quality control and assurance in product deployment● Managed the migration of over 100 eRooms from an internal website to an external one, facilitating timely and comprehensive follow-up support in addition to serving as the eRooms product manager and deployment leader● Designed technical reference documentation to support technical team service communication, training support professionals concerning business operations and technical support practices

System Engineer | March 2007– October 2009● Effectively integrated SAP within UCM and Webcenter Imaging, developing and implementing a solution to enable timely invoice and vendor data processing to develop and distribute metadata to SAP while simultaneously storing and linking the image within UCM to support SAP retrieval● Direct the integration of SAP/Documentum and Acorde into the operational framework, performing process and continuous improvement initiative development to maximize the KPI performance● Facilitate the processing and storage of 5.5 TB of ArchiveLink compliant images within the Acorde system, retrieving all images via SAP in addition to utilizing a KGS OMS connector application● Analyze 28 existing servers and 42 applications, proactively determining and resolving a variety of issues, communicating essential tasks to 10 employees and overseeing resolution execution● Sustain accurate and up to date technical documentation for software deployments and configuration changes in addition to designing and executing process and continuous improvement initiatives to enhance operational performance