Financial Tech corporation specializing in a wide variety of financial products and services. Offering services in merchant solutions, banking solutions and capital market solutions. ● Resolved complex customer issues by coordinating with cross-functional teams, improving customer satisfaction and decreasing average issue resolution time by 20%.● Identified and analyzed recurring software issues, providing clear documentation and communicating solutions to both technical and non-technical team members, ensuring smoother operations. ● Developed and implemented process improvements for tracking and managing technical support cases, enhancing organizational efficiency and reducing back log by 15%. ● Troubleshot software issues to ensure stability and security, consistently identifying root causes to prevent future occurrences. ● Maintained regular, effective communication with clients and team members promoting strong collaboration and alignment on project goals, leading to an increase in client satisfaction.● Assisted in quality assurance and risk mitigation by proactively identifying areas for improvement and suggesting updates to standard operating procedures, enhancing overall system reliability.

International Company specializing in custom software development services, providing analysis from HIPAA compliant software development and online hosting ● Provided customer services by working directly with customers and software specialists to gather, interpret and document customer business software system requirements and discuss requirements with programmers.● Utilized interpersonal & analytical skills by testing solution prototypes, documenting issues and suggesting potential improvements while keeping on-going communication with customers about requested changes resulting in return and new clients.● Analyzed system performance and organized reports and to improve software efficiency and customer satisfaction. ● Facilitated communication between software engineers and clients to troubleshoot technical requirements, identifying and documenting vulnerabilities for enhanced data protection. ● Regularly liaised with clients to ensure all security and data protection standards were met, adhering to best practices in data compliance and safeguarding sensitive information.

Company that offers supplemental end-to-end sales solutions, enabling client partners to create more replicable and predictable revenue streams with students from the University of Florida. -Met with client companies in Biotech, SaaS, Consumer Goods, and more verticals to develop and execute growth strategies. -Identify and research prospective sales channels for client companies-Followed up with potential and current clients of Client companies-Researched business-to-business (B2B) sales opportunities and tracked qualified B2B customers for client-companies using Salesforce and ParseHub (web scraping). Reached out to potential clients-Generated 1,300+ customer leads using company websites and databases, reporting directly to managers. Converted 3% of the leads into sales meeting with campaign managers-Utilized communication skills by cold calling potential and current clients of client companies in order to expand customer base.