Dwight Cloud Email & Phone Number

Worked closely with school administrators to make sense of a school’s hardware and software and create a cost-effective, fully managed IT network with 24x7 monitoring and support. Enabled schools to enhance learning with technology. Performed Cloud, MDM, Google Workspace migrations; Verkada camera/building access, Cisco Meraki network, Zoom VoIP.

Phoenix, Arizona Area

• Oversaw and managed major mainframe replacement project. Provided leadership on ADOA and ACJC committees and initiatives to improve IT and criminal justice statewide. Supervised 65 direct reports.KEY ACHIEVEMENTS:
• Lead change and improvement in the technical operations through resource management, customer service focus and metrics-driven continuous improvement/lean principles.
• Built the foundation for data management using DMM (Data Maturity Model) with CMMI.
• Oversaw $30M five-year project that replaced aging mainframe system that managed 50K inmates and 305K inmate active historic records.
• Created and implemented first IT strategic plan, reducing system outages and complaints by 95% and increasing confidence and capability by 300%.
• Saved agency $6M on new wireless network project by piggybacking.

Scottsdale, AZ

• Developed, coordinated and directed implementation of standardized applications, licensing, technologies and processes. Managed service desk and field service engineers dispatch support for (CAD), ePCR, AVL systems and.
• Optimized the cost effectiveness and reliability of IT products and resources.
• Effectively communicated with clients to identify needs and evaluate alternative business solutions and strategies.
• Implemented ServiceNow and ITIL into the organization using service catalogs for work intake and change management to stabilize systems.

Phoenix, Arizona Area

• Provided direction and support for daily technical operational activities with cross-functional teams and staff. Ensured operation of the IT department was in alignment with business objectives of 50-store chain..
• Developed cross-functional IT team that provided cohesive and collaborative training, processes and strategies.
• Successfully prepared and transitioned team to merge operations with Sprouts Farmers Market.

Scottsdale, AZ

• Provided matrix leadership and mentoring for 12 remote IT site directors and 22 IT staff at regional campuses disbursed throughout the U.S. Created and enforced policy, standards and processes (SOP). Project managed.
• As project team leader was able to flawlessly relocate corporate home office to new location without impact to business.
• Developed and launched IT site director on-boarding checklist that improved the effectiveness of new leaders.
• Drastically improved internal customer IT service by developing customer service index by 13%, service level agreement compliance by 20% and Tier 1 close rate programs that improved effectiveness, efficiency and total.