· Part of a 24/7 on-call infrastructure team responsible for front line monitoring, alerting, support andmaintenance of Linux and Windows servers, managing Docker containers and Kubernetes orchestration· Investigated and diagnosed server and application health issues with Nagios, AppDynamics and Prometheus· Created staging and production virtual machines using VMWare VCenter and configured as needed· Analyzed and configured server storage capacity with NetApp and SolidFire· Configured monitoring tools such as Nagios and Prometheus to alert on critical system health thresholds· Configured and provisioned infrastructure automation and deployment procedures with Chef,git, and Jenkins· Documented troubleshooting, resolution and root cause analysis for user impacting outages· Documented remediation steps for intermittent and recurring incidents· Performed change requests and critical scheduled patching on existing and new infrastructure· Communicated and coordinated with various vendors and stakeholders

· Part of a reactive team responsible for fixing server incidents, supporting client issues and completing service requests· Identified, ticketed and triaged real-time system server, application and network issues with JIRA· Administered user onboarding and offboarding processes using Active Directory and LDAP· Provided in-house content management system support and second level helpdesk support forinfrastructure issues affecting clients· Executed scripted operational tasks and remediation procedures· Assisted the infrastructure team with ongoing incidents

· Troubleshoot each customer's technical issues with either internet, cable or phone while maintaining efficient time between calls· Achieved consistently high-performance metrics including customer satisfaction and problem resolution· Trained new hires as part of a career development program

· Troubleshoot hardware or software issues with desktops, laptops, and cellphones· Reported and documented attempted fixes and remediation of issues