Dwight Paul Email & Phone Number

Dublin, Ohio

Urbana, Ohio

Managed all facets of sales compensation program for multiple sales offices including commission assurance, account ownership and transfers, sales performance and customer retention reporting, revenue assurance, quota setting, processing and monthly maintenance and sales bonus validation. - Delivered financial reporting to executive level leadership team, made recommendations to business decision makers based on data gathered and analyzed including revenue, sales and forecasting data sets - Trained sales teams on complex quota and compensation program resulting in greater rep understanding of their compensation

Urbana, Ohio

Responsible for ensuring enforcement of business rules governing account ownerships and transfers for sales organization of over 2,500 representatives using SQL Scripting and SQL batch jobs. Provided point-of-contact for business unit servers and applications. Interfaced with system end-users gathering requirements and managing process enhancement projects - Automated account transfer process utilizing dynamic SQL scripting affecting 3 million yearly transfers that provided adherence to complex and changing account ownership and transfer rules. Process gave visibility and accountability to management as well as increased accuracy reducing cleanup processes - Utlilized MS-Access database tools to simplify and concentrate account transfers in to a single tool. Reduced reliance on disparate spreadsheets, created accountability on transfers and ownership and allowed for standardized application of account ownership business rules

Dublin, Ohio

Lead IT development team in completing projects in a timely fashion. Interfaced between user teams and IT to create workable and clear requirements for system and software development or upgrades. Project managed efforts to ensure adherence to development life cycle rules. - Successfully project managed effort to create an automated billing adjustment software package that reduced the amount of man hours required to investigate, validate and conclude customer billing issues resulting in $100k in average monthly savings - Interfaced with users and IT development team in upgrading Windows-based billing software package. Handled requirements and project management duties with delivery on-time and on-budget. Recognized for efforts by management team

Dublin, Ohio

Acted as sole point-of-contact for all company electronic billing media and related software. Responsible for troubleshooting customer issues including non-delivery of data, coordinating media recreates requests with IT, tracking deliveries and customer software training and distribution. Lead team of 4 to fulfill customer bill copy requests and processing of manual billing inserts in a timely fashion. - Created electronic media tracking process that reduced customer delivery questions by 50% and cut media recreate requests by 30% saving both money and man hours - Represented user community in creation of electronic bill application that eliminated microfiche bill copy requests Reduced bill copy response times by 85% and reduced support hours by 40% - Developed requirements and testing scenarios for upgraded Windows-based customer billing software. Upgraded software made services more user-friendly and saved potential customer losses due to antiquated billing software. Recognized with Chairman's Circle of Excellence Award for outstanding efforts on project

Washington, D.C.

Served as initial point-of-contact for customer email and connectivity issues in call center environment. Analyzed and corrected problems by guiding customer through proper steps as well as brief "on-the-spot" training on software usage. - Recognized by management for maintaining high call support metrics and positive customer feedback - Promoted to X.400 enterprise business support team handling high-profile fortune 500 company connectivity issues

B.A., History

Education record