Dwight Small Email & Phone Number

Pittsburgh, Pennsylvania, United States

Managed daily administrative operations, including scheduling, process, and document management, using platforms such as Google Suite, 7 shifts, and Square POS.Facilitated communications across in-house teams and external stakeholders.Optimized financial reporting processes, helping to increase productivity and reduce COGS.Mentored and managed a team of 8 employees to ensure operational and customer service excellence.

San Diego, California, United States

Managed office operations, including calendar management, event coordination, and executive support for 100+ staff, utilizing Google, Slack, 7shifts, Toast POS, and Open Table to streamline scheduling and improve efficiency.Conducted financial analysis and budget monitoring for 7 million dollars in annual revenue, identifying opportunities to optimize spending while maintaining budget compliance.Coordinated meetings, prepared agendas, documented minutes, and ensured timely follow-up on action items to support business operations.Managed payroll processing and staff scheduling to ensure compliance with labor laws and budget guidelines.Collaborated with department heads to prepare reports on operational performance, streamlining communication between management and executive teams.

Pittsburgh, Pennsylvania, United States

Led recruitment, hiring, and training for 80 Front and Back of House employees, improving onboarding efficiency and reducing turnover by streamlining staffing processes.Managed $3 million in annual revenue by optimizing vendor relationships and operational efficiency using Toast POS, Slack, Google, and Sling.Coordinated executive meetings and maintained meeting records, ensuring actionable follow-ups on business decisions.Monitored key performance indicators (KPIs) and created performance reports to inform decision-making at the executive level.

Developed and implemented service standards and management procedures, ensuring consistent operations for a 50-member Front of House team. Coordinated training to align staff performance with brand goals.Collaborated with the Director of Food & Beverage to analyze performance metrics, generate operational reports, and ensure alignment with profitability goals across multiple outlets. Facilitated cross-departmental communication to address service challenges proactively.Conducted daily labor cost analyses, comparing actual expenditures against forecasts to ensure budget compliance and optimize workforce planning.Identified and resolved financial discrepancies in coordination with the Accounting department, ensuring accurate budget tracking and compliance with financial procedures.

Los Angeles, California

Managed a team of 50 staff, coordinating onboarding, training, and performance tracking to ensure operational efficiency. Developed training programs to streamline service and improve team productivity.Provided administrative support to the Director of Operations, including financial reporting, calendar management, and vendor coordination. Managed internal documentation and assisted with payroll and expense tracking.Optimized scheduling to ensure adequate staffing, minimizing overtime costs while maintaining service quality.Handled vendor relationships and tracked inventory, reducing supply chain disruptions and improving cost management.