Dwight Mallow, Itilf Email & Phone Number

Mechanicsburg, Pennsylvania, United States

Harrisburg, Pennsylvania Area

Responsible for the project management of Phase 2 of the Electronic Death Registration System (EDRS) to medical facilities throughout Pennsylvania. A wide range of skills were required for this position, including creating and updating the Implementation Plan, facilitating team meetings, and effectively managing the Medical Facilities Access Database. Other key tasks were:• Worked with Business Analyst to create effective processes.• Conducted User Training for funeral homes and medical facilities.• Drafted updates to EDRS Website to reflect the rollout of Phase 2.• Created Visio process flows to assist medical facilities with onboarding of EDRS system.• Reached out to medical associations to implement new partnerships. • Wrote articles for publication in association newsletters.• Created a survey to ensure new facilities were directed to correct EDRS processes.

Harrisburg, Pennsylvania Area

Involved in the rollout of the Phase 1b of the EDRS system to the entire state of Pennsylvania consisting of customer software support, report generating, software testing and training. Volunteering my skills when needed within the project. Key Projects:• Provided first tier support for Funeral Directors, Local Registrars, Coroners and Medical Examiners. • Managed and modified the EDRS Project Dashboard. The 4-page spreadsheet consisted of auto downloads and update of data files, updating 7 graphs and 3 matrixes. • Created and managed the funeral home email list used for mass emailing (volunteered for this task).• Created user manual for in-house use to support funeral homes.

Harrisburg, Pennsylvania Area

As part of the Kronos Project, I was tasked with documenting the Correction Officer’s Scheduling procedures, creating As-Is processes, task details, and write a Glossary of terms for the Department of Corrections.Key Projects:• Collaborated with Lieutenants at SCI-Somerset and SCI-Laurel to create As-Is Swim Lane Process Flows for Correction Officer scheduling.• Used Department of Corrections template to document detailed “timed tasks” pertaining to As-IS Process Flows to be used for ROI.• Created a glossary with terms learned throughout the project to assist future research.

Harrisburg, Pennsylvania Area

Lead work sessions with a team of 15 members developing Requirements Documents, to be used for NEOGOV fit-gap. Conducted meetings with SMEs to produce Visio Process Flows and Data Flows to be used for fit-gap. Received training on NEOGOV hiring software. Developed project plans and hour-tracking process. Key Projects:• Collaborated with the Departments of Office of Administration and Civil Service to produceRequirement Documents for the 5 key Civil Service applications. • Created detailed As-Is and To-Be Business Process Flows and Data Flows in Visio.

Dillsburg, Pa

Oversaw and directed engineering teams for identified projects. Assisted in design development, project scope, goals and performed risk analysis; conducted engineering, production and customer meetings to review status and update project timelines.Key Projects: Utilized MS Project to created schedules and oversaw through to completion nuclear simulator projects in a manufacturing environment.Conducted multi-million dollar New York City Transit projects; managed Milestone progress payments and performed ROI analysis and tracking.

Harrisburg, Pennsylvania

Collaborated with department teams to perform policy and business analysis on various projects as well as designing and overseeing independent projects. Reviewed customer contracts and efficiencies recommending policy changes and process improvements as needed BPT Contract Process Improvements. Received Achievement Award within first six months of employment for “Performing a Level of Service that has not only met our Organizations’ Needs but has Exceeded them”.Key Projects:Designed and Implemented Skills Assessment tracking system for ISTO division. Program was utilized to perform skills assessments for department’s 180 employees.Coordinated with “Photo First” RFP (request for proposal) project team to review system requirements, address potential policy issues and to monitor and evaluate project progress.

Mechanicsburg, Pa

Merged with Performance Pathways on March 2009Held various positions in fast growing company; hired as Customer Service Team Leader then moved to Senior Data Analyst. Promoted to Project Manager and oversaw projects associated with company merger with final promotion to Customer Relationship Manager.Key Projects:Oversaw educational software installation project utilizing MS Project software; facilitated customer meetings, conducted technical reviews of project requirements and information

Mechanicsburg, Pa

Responsible for project plans for new installations of educational software including scheduling and facilitating customer meetings, technical review of requirements, information specifications, objectives, staffing and milestones using MS-Project.Designed and developed a series of spreadsheets used for tracking subscriptions, retention rates, and forecasting for yearly and quarterly sales. These spreadsheets were used as the resource for Accounting during the merger with SunGard and to support their KPI’s.

Columbia, Pa

Thermal Imagining of manufacturing equipment and electrical systems Performed Vibration Analyst duties and Thermography services concurrently while managing business and sales components of company.

Harrisburg & Ephrata Pennsylvania Area

Alternate Solution was a Telecommunications & System Integrator purchased by D&E Communications in October 2000Hired as Service Manager then moved into System Engineer position of small, fast growing company. Presided over Project Management until completion of merger then moved into Sales Support Manager position. Was awarded the “Employee of the Year Award” for developing the Hardware Service Department and achieving exceptional sales of maintenance contracts.Key Projects:Developed and implemented the CRM application Sales Logix for the company; developed training manuals and assisted the IT department with database development and creation of reports.Oversaw Website Creation Project team; coordinated and liaised between IT, Marketing Team and Marketing Consultant to determine scope of the project, resources needed and staffing requirements.Assisted as team member in set up of Sarbanes-Oxley Act conformance. Oversaw assurance of government requirements; managed and developed the MS-Visio business process drawings.

Harrisburg & Allentown, Pennsylvania Area

Purchased by D&E Communications in October 2000Awarded “Employee of the Year Award” for developing Hardware Service department and sales of maintenance contracts.

Harrisburg, Pa And Frederick, Md Areas

Sales of Computer hardware, software and network systems

Harrisburg, York, Lancaster, & Tamaqua, Pennsylvania Areas

Training for business and home computer systems

Harrisburg, Pennsylvania Area

Supplier of computer hardware, software, networking and training.

Harrisburg, Pennsylvania Area

Specialized in Data 3 Systems for IBM Mainframes

Carlisle, Pennsylvania Area

ABF Freight System, Inc. is one of North America's largest and most experienced motor carriers

Associate In Specialized Business Degree, Computer Science

Activities and Societies: Volley Ball Team Radio club

Itil Foundation Certification, Information Technology Infrastructure Library

ITIL Service Lifecycle Concepts, Principles, Process, Functions and Terminology

Continuing Education Units, Project Management

This program fulfills 42 hours of instruction in Project Management

Continuing Education Units, Agile Scrum Methodology

Continuing Education Units, Business Analysis

Management Training

Efectively Leading Workgroups

Sales Training

Track Safety Certified

Certification, Level I Certified Infrared Thermographer - Flir

Continuing Education, Cyber Security

Learned practical Skill-set in defeating online threats, including advanced hacker, trackers, malware, zero days, exploit kits.