Dwight Mallow, Itilf Email & Phone Number

Mechanicsburg, Pennsylvania, United States

Harrisburg, Pennsylvania Area

• Responsible for the project management of Phase 2 of the Electronic Death Registration System (EDRS) to medical facilities throughout Pennsylvania. A wide range of skills were required for this position, including.
• Worked with Business Analyst to create effective processes.
• Conducted User Training for funeral homes and medical facilities.
• Drafted updates to EDRS Website to reflect the rollout of Phase 2.
• Created Visio process flows to assist medical facilities with onboarding of EDRS system.
• Reached out to medical associations to implement new partnerships.

Harrisburg, Pennsylvania Area

• Involved in the rollout of the Phase 1b of the EDRS system to the entire state of Pennsylvania consisting of customer software support, report generating, software testing and training. Volunteering my skills when.
• Provided first tier support for Funeral Directors, Local Registrars, Coroners and Medical Examiners.
• Managed and modified the EDRS Project Dashboard. The 4-page spreadsheet consisted of auto downloads and update of data files, updating 7 graphs and 3 matrixes.
• Created and managed the funeral home email list used for mass emailing (volunteered for this task).
• Created user manual for in-house use to support funeral homes.

Harrisburg, Pennsylvania Area

• As part of the Kronos Project, I was tasked with documenting the Correction Officer’s Scheduling procedures, creating As-Is processes, task details, and write a Glossary of terms for the Department of Corrections.Key.
• Collaborated with Lieutenants at SCI-Somerset and SCI-Laurel to create As-Is Swim Lane Process Flows for Correction Officer scheduling.
• Used Department of Corrections template to document detailed “timed tasks” pertaining to As-IS Process Flows to be used for ROI.
• Created a glossary with terms learned throughout the project to assist future research.

Harrisburg, Pennsylvania Area

• Lead work sessions with a team of 15 members developing Requirements Documents, to be used for NEOGOV fit-gap. Conducted meetings with SMEs to produce Visio Process Flows and Data Flows to be used for fit-gap. Received.
• Collaborated with the Departments of Office of Administration and Civil Service to produceRequirement Documents for the 5 key Civil Service applications.
• Created detailed As-Is and To-Be Business Process Flows and Data Flows in Visio.

Dillsburg, PA

Oversaw and directed engineering teams for identified projects. Assisted in design development, project scope, goals and performed risk analysis; conducted engineering, production and customer meetings to review status and update project timelines.Key Projects: Utilized MS Project to created schedules and oversaw through to completion nuclear simulator.

Harrisburg, Pennsylvania

Collaborated with department teams to perform policy and business analysis on various projects as well as designing and overseeing independent projects. Reviewed customer contracts and efficiencies recommending policy changes and process improvements as needed BPT Contract Process Improvements. Received Achievement Award within first six months of.

Mechanicsburg, PA

Merged with Performance Pathways on March 2009Held various positions in fast growing company; hired as Customer Service Team Leader then moved to Senior Data Analyst. Promoted to Project Manager and oversaw projects associated with company merger with final promotion to Customer Relationship Manager.Key Projects:Oversaw educational software installation.

Mechanicsburg, PA

Responsible for project plans for new installations of educational software including scheduling and facilitating customer meetings, technical review of requirements, information specifications, objectives, staffing and milestones using MS-Project.Designed and developed a series of spreadsheets used for tracking subscriptions, retention rates, and.

Columbia, PA

Thermal Imagining of manufacturing equipment and electrical systems Performed Vibration Analyst duties and Thermography services concurrently while managing business and sales components of company.

Harrisburg & Ephrata Pennsylvania Area

Alternate Solution was a Telecommunications & System Integrator purchased by D&E Communications in October 2000Hired as Service Manager then moved into System Engineer position of small, fast growing company. Presided over Project Management until completion of merger then moved into Sales Support Manager position. Was awarded the “Employee of the Year.

Harrisburg & Allentown, Pennsylvania Area

Purchased by D&E Communications in October 2000Awarded “Employee of the Year Award” for developing Hardware Service department and sales of maintenance contracts.

Harrisburg, PA And Frederick, MD Areas

Sales of Computer hardware, software and network systems

Harrisburg, York, Lancaster, & Tamaqua, Pennsylvania Areas

Training for business and home computer systems

Harrisburg, Pennsylvania Area

Supplier of computer hardware, software, networking and training.

Harrisburg, Pennsylvania Area

Specialized in Data 3 Systems for IBM Mainframes

Carlisle, Pennsylvania Area

ABF Freight System, Inc. is one of North America's largest and most experienced motor carriers

Associate In Specialized Business Degree, Computer Science

Activities and Societies: Volley Ball Team Radio club

Itil Foundation Certification, Information Technology Infrastructure Library

ITIL Service Lifecycle Concepts, Principles, Process, Functions and Terminology

Continuing Education Units, Project Management

This program fulfills 42 hours of instruction in Project Management

Continuing Education Units, Agile Scrum Methodology

Continuing Education Units, Business Analysis

Management Training

Efectively Leading Workgroups

Sales Training

Track Safety Certified

Certification, Level I Certified Infrared Thermographer - Flir

Continuing Education, Cyber Security

Learned practical Skill-set in defeating online threats, including advanced hacker, trackers, malware, zero days, exploit kits and.