Provide care for my wife to include bathing, medication management, mobility, exercise, medical care, transportation, meals and any other needs.

Helping those who want to stay in their homes and not a residential facility.Nominated for National Care Giver of the Year to the Home Care Association of America

Provide in-home direct support for with persons with developmental disabilities and elderly persons to ensure services provided meet their needs.• Provide 24x7 support for food, shelter, companionship and clothing.• Host elderly adult with development disabilities in my home to help them enjoy a family home life.

Assist adults with developmental disabilities find work and excel in their jobs. Work with persons with developmental disabilities to ensure the services provided meet their needs. Provide direct support when assistance is required.

Social media consulting including FaceBook, Twitter, website, and other communication points. Independent recruiting.

Ensure UNIX services and infrastructures meet Service Level Agreements and manage outcome. Manage team of UNIX engineers for growth and productivity. Work with Service Delivery team to ensure customer projects are prioritized and worked to meet business needs. • Created policies and standards for Privileged Access for UNIX servers, Server Pathing and Electronic Data Transfer.• Created tools to track work queues and identify when potential work backlog issues.• Defined metrics to measure team productivity and resource use.

Ensure IT services and infrastructures meet Service Level Agreements and manage outcome. Primary support manager during critical service outages focusing on restoration of services as well as communicating with account and IBM management. • Created, presented and tracked root cause analysis leading technical teams. • Improved system availability by analyzing data from multiple sources, determining defects, and working with technology teams to develop plans to eliminate problems. • Oversaw critical incident management and operations, including technical work performed by global technical teams.• Reduced number of out-of-criteria tickets from 40% to 1%, increasing customer rating from unsatisfied rating to satisfied rating, interfacing with technical teams.

Developed, designed and delivered enterprise virtualized UNIX infrastructure, resulting in 84% virtualization for UNIX / Linux environment. Negotiated 3rd party hardware support agreement saving $15M in 1st 2 years with increase in service levels. • Managed vendor relationships for major Open Systems vendors including negotiating contracts, purchases and service levels. • Managed the accounting, budgeting, spending and forecasting for the Open Systems area. • Led team to create a process reducing UNIX server build from 5 weeks to 5 days, working across multiple teams and vendors.• Developed and managed metrics to measure proficiency within Engineering area. • Provided technical and process consulting to area managers and technical resources for cross functional area projects. • Validated purchases complied with corporate policy, reviewing technical project requirements, in collaboration with technical resources and vendors. • Directed Messaging, Security Engineering, UNIX and Build Engineering.• Reduced operational outages by 12K minutes while adding 4K server images.• Documented UNIX server virtualization savings over $50M in 2 years. • Winner Industry Leadership in Business 2000 – walmart.com project.• Winner Team Innovation in Technology – Exchange HA – 2005.• Management Focal point for Open Systems SOX and PCI implementations.

Interfaced with technical and management levels of client to assist in resolving IT issues including hardware, software or process solutions. Participated in account level strategy setting and corporate level initiatives. • Delivered e-commerce solutions in collaboration with technical and sales teams across multiple disciplines and internationally.• Performed technical analysis of system performance of various systems and recommended actions. • Teaming for Success Must Win – Project to build Walmart.com website and infrastructure. HP determined this was a critical project to prevent Solaris from entering account, and ensure IBM did not grow in midrange space.

Provided daily verbal updates to CNA senior and executive IT management and CSC senior management for critical projects. Maximized productivity managing cross- functional teams in multi-facility environments. Monitored, managed systems, and maintained service level agreements.• Converted 27K customers from Microsoft Mail to Microsoft Exchange and Outlook. • Transitioned 400 Novell 3.11 servers to Novell 4.11, installed 25 NT BDCs, and 50 network fax servers.

Managed team responsible for UNIX and NT servers and 2,700 desktop workstations for the Personal Insurance business in multiple facilities. Held weekly status meetings with the business unit ClO. Met with business customer to review business needs and coordinate appropriate IT activities. • Negotiated price and contract terms for equipment and consulting purchases.• Developed and documented UNIX Policies and Procedures manual.• Reduced support costs by 3 FTE by cross training UNIX and NT personnel to form a single support group.

Managed network of over 500 UNIX, DOS and UNIX computers. Implemented Help-Desk for computer support requests. Served as primary vendor contact for all network, UNIX and CAD software, hardware and consulting, negotiating price and contract terms. • Designed, implemented and installed networks for multiple office locations including Mexico City, Mexico.• Designed, maintained and documented backup processes for the UNIX systems.• Trained staff in UNIX, VI and CAD production. • Coordinated company efforts of automating production processes saving the company 3 man years in the first year of implementation.