- Handling an average 200 daily customer transactions, including deposits, withdrawals,money transfers, loan payments, and bank clearance- Consistently maintaining and updating daily performance summaries, providing vitalinsights for colleagues and supervisors, increase in overall team efficiency and productivity- Achieving a consistently high level of service excellence, maintaining a 100% customersatisfaction rate by delivering tailored solutions and resolving inquiries promptly- Successfully contributed to revenue growth by applying persuasive techniques to promotethe bank’s product. Managing 2 branch’s business cases, including subsidiaries and the business group

- Assisted Isoniazid treatment data for TB in children on SITT (Sistem Informasi Tuberkulosis Terpadu / Tuberculosis Integrated Information System) as a media for reporting TB in children in East Java- Handled in work visits of hepatitis and diarrhea cases to Lumajang District

- Provided local projects for Exchange Participants (EPs), raised Enablers, and handled services from the arrival of EP to the status of the project being completed- Conducted interviews with EPs candidates who will run the project