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Dwijendra Pandey Email & Phone Number
Senior Technical Project Manager
at
Fiserv
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Technical Project Manager
Location
Pune, Maharashtra, India
Company size
Who is Dwijendra Pandey? Overview
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Quick answer
Dwijendra Pandey is listed as Senior Technical Project Manager at Fiserv, a company with 36173 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Dwijendra Pandey.
Dwijendra Pandey previously worked as Technical Manager|Professional services|Actimize at Nice Actimize and Operations and Delivery Lead(Application performance service) at Nice Ltd. Dwijendra Pandey holds 12Th from Delhi Public School.
Company email context
Email format at Fiserv
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Fiserv
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Profile bio
About Dwijendra Pandey
Dwijendra Pandey is a Senior Technical Project Manager at Fiserv. Colleagues describe them as "Dwijendra is a great co worker and extremely hard working professional. He comes with a great attitude and a excellent individual to work with. I wish him good luck for all his upcoming projects. Pradnesh" and "DP is a calm and composed technical leader. He maintains great technical balance and comradeship with his team. He has an innate ability to handle challenging situations with grace, whether it’s troubleshooting a technical issue under pressure or navigating team dynamics. His commitment to both technical excellence and personal growth makes him a truly unique asset to any organisation I wholeheartedly recommend DP to any team or project that values leadership, technical skill, and a people-first approach. All the best DP! "
Current workplace
Dwijendra Pandey's current company
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Fiserv
10 roles
Dwijendra Pandey work experience
A career timeline built from the work history available for this profile.
Technical Manager|Professional Services|Actimize
Current- Led a team of 27 resources in developing fraud prevention & AML solutions for Actimize, delivering custom developments for global customers.
- Coordinated cross-functional teams to define project plans, allocate resources, and ensure successful project execution.
- Ensured on-time and within-budget completion of custom developments and service requests for Actimize customers.
Oct 2022 - Present
Operations And Delivery Lead(Application Performance Service)
- Led a team of 18 resources in a 24 x 7 operation support environment, ensuring compliance with SLAs and maintaining issue quality.
- Acted as a Subject Matter Expert for Voice Biometrics, Multi-Channel Recording, and other technologies, resolving escalations and keeping customers informed.
- Collaborated with regional business owners to align IT operations with business objectives, driving communication and managing project updates.
Jan 2018 - Sep 2022
Subject Matter Expert (Call Recording And Analytics)
- Led a team of 4 resources to analyze and deliver support activity trends for NICE/Verint solutions.
- Ensured adherence to SLAs and CSAT targets, driving customer satisfaction.
- Facilitated meetings to identify support process gaps and recommend improvements.
- Acted as the first point of escalation for complex support issues.
Sep 2014 - Dec 2017
Technical Consultant(Call Recording)
Apr 2012 - Sep 2014
Technical Analyst
Sep 2011 - Mar 2012
Customer Support Lead
- ROLE AND RESPONSIBILITIES
- Providing a world-class technical support to international clients through telephone and email while ensuring that all Service Level Agreements and Maximum Customer Satisfaction goals are achieved;
- Performing in-depth troubleshooting including remote access sessions to identify and promptly solve complex support issues;
- Building a lab environment to reproduce the customer’s issue and accurately recognize the root cause: define if it is a bug, a malfunction or a misconfiguration;
- Meeting Support KPIs (time to resolution / escalation, response time and customer updates);
- Establishing effective relationships with customers, gaining their trust and respect;
Jul 2008 - Sep 2011
Senior C.S.E
Reporting to customer support managerTrobleshooting problem related to voipAMC followup and keeping track of amc records of given areaHandling major customer like jet airways,hpcl,maresk.Telecom networks(IP and T2).Pabx [alcatel] Substantial achievements included:Project handling for ICICI MUMBAI,HYDERABAD and CHENNAI call center.Integarated Nice and.
May 2006 - Jun 2008
Customer Support Engineer
Reporting to Branch M anager (Telecom) and responsible for Installation and service of epabx from 1x4 config upto 1300 ext configuration Designing new corporate extension layout for intercom.Designing a networkInstalling video conferencing system.Substantial achievements included:Installing more than 30 epabx system in southern command,Indian Army and.
Jun 2004 - Apr 2006
Service Engineer
Phoenix Telecom Pvt Ltd
Reporting to sevice manager and responsible forNetwork design and installation of routersInstallation of Panasonic epabx
Jun 2003 - Apr 2004
Team & coworkers
Colleagues at Fiserv
Other employees you can reach at fiserv.com. View company contacts for 36173 employees →
JR
John R. Sconiers Ii Dmin, Dit, Mis, Mapm
Colleague at Fiserv
Atlanta Metropolitan Area, United States, United States
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CO
Christian Ofner
Colleague at Fiserv
Franklin, Tennessee, United States, United States
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SC
Stacia Conner
Colleague at Fiserv
Circleville, Ohio, United States, United States
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RN
Renata Nascimento
Colleague at Fiserv
São Paulo, São Paulo, Brazil, Brazil
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MS
Monika Saini
Colleague at Fiserv
Delhi, India, India
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VK
Vikas Kumar
Colleague at Fiserv
Mumbai, Maharashtra, India, India
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SA
Stefanie Almazi
Colleague at Fiserv
São Paulo, São Paulo, Brazil, Brazil
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GL
Guangming Lan
Colleague at Fiserv
Jersey City, New Jersey, United States, United States
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AS
Ahmet Sayin
Colleague at Fiserv
Türkiye, Turkey
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TX
The X
Colleague at Fiserv
Roswell, Georgia, United States, United States
View →
John R. Sconiers Ii Dmin, Dit, Mis, Mapm
Colleague at Fiserv
Atlanta Metropolitan Area, United States, United States
View →
CO
Christian Ofner
Colleague at Fiserv
Franklin, Tennessee, United States, United States
View →
SC
Stacia Conner
Colleague at Fiserv
Circleville, Ohio, United States, United States
View →
RN
Renata Nascimento
Colleague at Fiserv
São Paulo, São Paulo, Brazil, Brazil
View →
MS
Monika Saini
Colleague at Fiserv
Delhi, India, India
View →
VK
Vikas Kumar
Colleague at Fiserv
Mumbai, Maharashtra, India, India
View →
SA
Stefanie Almazi
Colleague at Fiserv
São Paulo, São Paulo, Brazil, Brazil
View →
GL
Guangming Lan
Colleague at Fiserv
Jersey City, New Jersey, United States, United States
View →
AS
Ahmet Sayin
Colleague at Fiserv
Türkiye, Turkey
View →
TX
The X
Colleague at Fiserv
Roswell, Georgia, United States, United States
View →
2 education records
Dwijendra Pandey education
12Th
Delhi Public School
B.E
North Maharastra University
FAQ
Frequently asked questions about Dwijendra Pandey
Quick answers generated from the profile data available on this page.
What company does Dwijendra Pandey work for?
Dwijendra Pandey works for Fiserv.
What is Dwijendra Pandey's role at Fiserv?
Dwijendra Pandey is listed as Senior Technical Project Manager at Fiserv.
Where is Dwijendra Pandey based?
Dwijendra Pandey is based in Pune, Maharashtra, India while working with Fiserv.
What companies has Dwijendra Pandey worked for?
Dwijendra Pandey has worked for Fiserv, Nice Actimize, Nice Ltd, Allianz Technology, and Nice Systems.
Who are Dwijendra Pandey's colleagues at Fiserv?
Dwijendra Pandey's colleagues at Fiserv include John R. Sconiers Ii Dmin, Dit, Mis, Mapm, Christian Ofner, Stacia Conner, Renata Nascimento, and Monika Saini.
How can I contact Dwijendra Pandey?
You can use AeroLeads to view verified contact signals for Dwijendra Pandey at Fiserv, including work email, phone, and LinkedIn data when available.
What schools did Dwijendra Pandey attend?
Dwijendra Pandey holds 12Th from Delhi Public School.
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