I am a dedicated professional with a strong background in the customer-related field, was working as Air Product Analyst at Flight Centre, as Customer Support at Uncommon Goods. Over the past 5 years, I've honed my skills in data handling, problem-solving, and delivering exceptional support to clients and internal teams.Now, I am transitioning into an IT cloud field role, bringing with me a passion for data-driven decision-making and a toolkit that includes cloud environtmentMy goal is to leverage my analytical skills and industry experience to help organizations make informed decisions and optimize their operations. I am continuously expanding my knowledge through certifications and practical projects, and I am excited about the opportunities ahead in the field of technology
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Application Support SpecialistAppxiteGermany
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Customer SupportUncommon Goods Jun 2024 - Sep 2024United States● Utilized ticketing systems like Zendesk to efficiently manage and resolve customer inquiries, troubleshooting issues related to order tracking, payment processing, and website navigation● Collaborated with cross-functional team to solve complex queries, gaining experience in system troubleshooting and problem resolution -
Air Product Analyst - Flight Centre AustraliaAti Business Group Aug 2022 - Aug 2024Jakarta, Indonesia● Proven ability to deal with 2-3 agents simultaneously and provide accurate information on air and land transport in the Australian region, with a CSAT score of >96%.● Collaborated with IT teams for system fixes related to ticketing errors, further strengthening technical communication skills. -
Customer Operations SpecialistPt.Angkasa Pura Solusi Mar 2019 - Jul 2022Deli Serdang, Sumatera Utara, Indonesia● Received the "Service Champion of the Month" award for his exceptional customer service skills and commitment to passengers.● Performed routine checks on IT equipment to ensure proper operation, troubleshooting minor issues, and escalating more complex problems to the IT support team.
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Relationship OfficerPt Bank Mandiri (Persero) Tbk. Jul 2018 - Mar 2019Kota Medan, North Sumatra, Indonesia• Monitor issues carefully and reach out to customers to provide immediate resolution and maintain satisfaction
Dwiki Aulia Fitrah Education Details
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Management
Frequently Asked Questions about Dwiki Aulia Fitrah
What company does Dwiki Aulia Fitrah work for?
Dwiki Aulia Fitrah works for Appxite
What is Dwiki Aulia Fitrah's role at the current company?
Dwiki Aulia Fitrah's current role is Application Support Specialist.
What schools did Dwiki Aulia Fitrah attend?
Dwiki Aulia Fitrah attended Universitas Sumatera Utara (Usu).
Who are Dwiki Aulia Fitrah's colleagues?
Dwiki Aulia Fitrah's colleagues are Vadim Kuzubov, Īlajs Lijs, Anda Šrēdere, Maksims Vetrinskis, Valentina Lazareva, Hakan Savaş, Maris K..
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