Dwiki Pratama Putra Email and Phone Number
Dwiki Pratama Putra work email
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Dwiki Pratama Putra personal email
Dwiki Pratama Putra is a Automation and Process Improvement at Xendit at Xendit. They possess expertise in leadership, cost control, construction planning, data analysis, project management and 12 more skills. They is proficient in English.
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Automation And Process ImprovementXendit Nov 2022 - PresentJakarta, Indonesia• Leading AI-driven initiatives, automation, and process improvement for Customer Success operations.• Developing and managing an AI-powered chatbot, achieving a 65% deflection rate for general inquiries and automating 56% (+12,900 tickets/month) of overall Customer Success tickets, significantly reducing manual workload.• Led CS cost optimization effort, resulting in a 12% reduction in CS software expenses. -
Customer Success GeneralistXendit May 2022 - Mar 2024Jakarta, Indonesia• Serve as the primary point of contact for customers, managing communications and resolving their issues • Collaborate with cross-functional teams for ticket resolution• Gather customer feedback and provide insights for product and process improvement
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Project Management System AnalystTripatra Nov 2021 - May 2022Jakarta, Indonesia• Developed a carbon accounting system, facilitating the monitoring and measurement of Scope 1 and Scope 2 emissions across multiple projects and the office headquarters.• Built a live corporate dashboard for real-time engineering performance tracking.• Automated processes across corporate functions with Power Automate for efficiency. -
Project Production Management EngineerTripatra Oct 2020 - Nov 2021Jakarta, Indonesia• Contributed to a Project Production Management (PPM) task force, shaping the implementation strategy for a new project management approach company-wide.• Led a study on Production System Optimization (PSO) to enhance financial performance, business strategy, and project operations.• Conducted data analysis to identify root causes, facilitating swift problem-solving and continuous improvement in project delivery.
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Project Engineer - Management TraineeTripatra Jan 2020 - Oct 2020Greater Jakarta Area, Indonesia• Built multi-function coordination between engineering, procurement, and construction team to make sure project is on course to achieve its objective on schedule• Monitored and measured progress using Earned Value Analysis (EVA)
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Construction Engineer - Management TraineeTripatra May 2019 - Jan 2020Greater Jakarta Area, IndonesiaDeveloped construction execution plan for downstream oil & gas and petrochemical project that includes :• Develop construction schedule• Measure and analyze volume of work.• Resource (manpower, equipment, material) allocation for executing construction work.
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Cost Control Engineer - Management TraineeTripatra Nov 2018 - May 2019Bintaro, South TangerangPerformed cost control functions for upstream and downstream oil and gas engineering projects.• Developed Project Cost Control Dashboard that allows effective project cost monitoring, proactive forecasting, and quick decision making • Monitored and measured project key financial metrics that includes revenue, gross margin, Cost Performance Index (CPI), and Estimate at Completion (EAC)
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Co Founder And Deputy Head Of External Department Nace Sc ItsNace International Oct 2016 - Oct 2017Surabaya Dan Sekitarnya, Jawa Timur, Indonesia -
Metallurgical Services InternFreeport Indonesia Jun 2017 - Aug 2017Tembagapura, Papua
Dwiki Pratama Putra Skills
Dwiki Pratama Putra Education Details
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Institut Teknologi Sepuluh NovemberMaterials And Metallurgical Engineering
Frequently Asked Questions about Dwiki Pratama Putra
What company does Dwiki Pratama Putra work for?
Dwiki Pratama Putra works for Xendit
What is Dwiki Pratama Putra's role at the current company?
Dwiki Pratama Putra's current role is Automation and Process Improvement at Xendit.
What is Dwiki Pratama Putra's email address?
Dwiki Pratama Putra's email address is pu****@****ndit.co
What schools did Dwiki Pratama Putra attend?
Dwiki Pratama Putra attended Institut Teknologi Sepuluh November.
What skills is Dwiki Pratama Putra known for?
Dwiki Pratama Putra has skills like Leadership, Cost Control, Construction Planning, Data Analysis, Project Management, Cost Engineering, Analytical Skills, Business Analysis, Cost Management, Project Engineering, Engineering, Mineral Processing.
Who are Dwiki Pratama Putra's colleagues?
Dwiki Pratama Putra's colleagues are Arga Asasta, Armelia Khairani, Elaine Marie C., Candice Lee, Afrisya Lubis, Ly Nguyen, Caroline Triesia.
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Ananda Dwiki Pratama putra
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Dwiki Pratama Putra
Site Engineer Di Pt Jaya Konstruksi Manggala Pratama,TbkJakarta Metropolitan Area
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