Darian Wilkin Email & Phone Number

Managed Pre-Sales & Success (post-sales) Solutions Engineers & Architects through a tumultuous period of reductions in force, leadership changes, and challenging market conditions. Through that, I'm most proud that I can say nobody on my team left. No quitting, no lateral moves, and no firings.In my role, I worked closely with the Success and Sales teams.

Greater Denver Area

Worked on the bleeding edge of Cloud Infrastructure to deliver creative solutions for DigitalOcean's largest customers. Owned several million in revenue in conjunction with my account team.

Greater Denver Area

DigitalOcean's Product Documentation team had only recently been created when I joined, so there was still a lot that wasn't stable.- Helped create and refine onboarding materials (which didn't exist yet)- Helped define process in a rapidly growing team- Wrote large portions of the Managed Databases documentation- Completed a review of all existing.

Greater Denver Area

This role, which was essentially a training and quality assurance manager, was brand new in DigitalOcean's Customer Support & Success team. We were growing rapidly and realized our current training methodology didn't scale. As I was already operating in a training capacity, I was offered the job outright when it was created.- Built ~30 hours of onboarding.

Greater Denver Area

Managed DigitalOcean's third shift support team in the interim while we the team was re-organized.At the conclusion of this period, I was offered the position of first shift lead, but another exciting opportunity came up at the same time, the role of Senior Enablement Specialist.

Greater Denver Area

Responded to tickets from customers asking for help with complex Linux topics, DigitalOcean products, and billing. Although DigitalOcean is a self-managed provider, Support provides guidance for almost any topic we can research. As a result, on a typical day I would write responses that would tell a customer:- How to set up a LEMP stack- How to access log.

Greater Los Angeles Area

Due to my previous success with the company-wide server optimization competition, I was brought onto the CloudTech team. CloudTech at MediaTemple handled VIP support for customers who paid a premium.- Rebuilt and optimized multiple internal CloudTech scripts used for server optimization- Was originally hired for the night shift, worked my way up to the day.

Los Angeles, California

- Responded to customer phone calls, tickets, and chat messages related to billing and technical issues for mostly CentOS servers running Plesk and CPanel- Moved from L1 to L2 tech faster than any previous employee (so I was told)- Received multiple commendations due to positive feedback from customers- Won a company-wide server optimization competition

Washington D.C. Metro Area

- Received honors at the Defense Language Institute for scores in Arabic.- Received battalion-level award for work building classified applications at the National Security Agency- Discharged honorably in 2014

Computer Science

Education record

Activities and Societies: Drama Club, ASL club, Wrestling