Da'Joun Willingham Email & Phone Number

Virginia Beach, VA, US

Wellesley Hills, Massachusetts, US

Conducted detailed research and analysis of dental codes to determine eligibility and requirements for claim approvals and pre-authorizations.Evaluated documentation to ensure compliance with insurance guidelines, identifying missing information or discrepancies to expedite approval processes.Communicated effectively with providers and dental offices to.

Roseland, New Jersey, US

• Managed 6-12 concurrent IT projects, leading system implementations and serving as a key liaison between front-end and back-end developers to translate client requirements into technical solutions tailored to their.
• Conducted in-depth system analysis to identify business needs, optimize workflows, and ensure smooth integration of new systems with existing infrastructures.
• Led weekly client meetings to provide updates, discuss system enhancements, gather feedback, and address any technical or functional concerns.
• Resolved project challenges, including budget constraints, technical issues, and timeline adjustments, while ensuring alignment with project goals and deadlines.
• Collaborated with upper management in weekly meetings to report on project progress, identify resource requirements, and discuss potential risks that could impact project delivery.
• Provided hands-on assistance to back-end development teams, troubleshooting complex issues, and contributing to database design

Chevy Chase, MD, US

• Consistently excelled in handling a high volume of 80-105 daily calls, engaging with diverse customer types, from first-time homeowners to seasoned investors, and providing tailored insurance solutions based on their.
• Expertly overcame objections and concerns on the phone, using active listening and persuasive communication skills to educate customers on the benefits of comprehensive coverage options, leading to higher conversion.
• Maintained a detailed call-back and follow-up data sheet, tracking customer interactions, policy interests, and future sales opportunities, which contributed to fostering strong customer relationships and closing.
• Specialized in selling a wide range of insurance products, including flood, earthquake, jewelry, and special property protection, while effectively upselling and cross-selling policies to maximize customer protection.
• Licensed in multiple states and proficient in navigating various insurance regulations and requirements, ensuring seamless service across diverse regions and coverage needs.
• Led training sessions for new hires, providing hands-on coaching on handling different customer personalities, overcoming objections, and closing sales, which resulted in improved team performance.

Indianapolis, Indiana, US

Evaluate and Prepare Authorizations: Review pharmacy authorization requests to ensure accuracy, completeness, and compliance with regulatory and organizational standards prior to review.Clarify Denial Reasons: Analyze and interpret denial decisions, identifying discrepancies or missing information, and provide clear, concise explanations to.

• Sold time slots to artist and upsold packages to boost profits and time.
• Worked closely with frequent customers, Labels and Managers to always ensure that projections were met for the month
• Orchestrated contacts with Record labels to also fill time slots and create revenue even when the studio was not being used
• Maintained studio equipment
• Updated software as recommended hardware updates to ensure efficiency
• Proposed upgrades based on information gathered by many sources

Associate'S Degree, Computer Science

Certificate, Project Management

High School Diploma, General Studies