Damian Wilson Email & Phone Number

Burgess Hill, England, United Kingdom

Burgess Hill

Burgess Hill, United Kingdom

• Provide 2nd and 3rd level technical support to a broad range of users, applications and hardware. Highlight and explore opportunities for continuous process improvement via ITIL. Provide root cause analysis of issues..
• Provide 4 hour break-fix, resolution and root cause analysis for in-depth technical issues
• Install, Moves and change requests (IMAC)
• Administration tasks within Active Directory Architecture
• Large scale decommission of assets, owning end to end process to ensure data security compliance
• Asset management via CAMS

Brighton, United Kingdom

• Provide support services to all levels of employees to deliver PC and I.T Solutions to fit a variety of needs utilizing a strong technical skills and subject matter expertise. Demonstrate excellent standard of customer.
• Maintain ongoing support for a multi-OS environment
• Utilizing LEAN methodology to reduce wastage in current & future processes
• Administration tasks within Enterprise Security of the Active Directory
• Stand in as interim team leader for Sussex engineers covering annual leave/sickness
• Responsible for new starter on-boarding

Brighton - Via Manpower

• Provide tracking and resolution to customer credit issues and correspondence.Specific duties include:
• Answering customer correspondence
• Liaising with other credit teams
• Providing Risk analyses for Card members
• Cheque representing
• Trained and Utilised Mainframe systems for card member accounts Care, Care2 and CAS

Business Administration, Level 2

Gnvq, Information Technology, Level 2