Darnell Wilson Jr. Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Shaker Heights, Oh

Managed day to day communication with clients, vendors, and internal teams in setting the agenda for execution of scheduled yearly campaigns - Project management: (opened jobs, worked timely against deadlines, documented project outlines, executed campaign activation). I displayed knowledge of marketing and client industries; (competition, best practices, trends, insights, channels, etc.). By way of project work, communications, and other engagements, I represented the… Show more Managed day to day communication with clients, vendors, and internal teams in setting the agenda for execution of scheduled yearly campaigns - Project management: (opened jobs, worked timely against deadlines, documented project outlines, executed campaign activation). I displayed knowledge of marketing and client industries; (competition, best practices, trends, insights, channels, etc.). By way of project work, communications, and other engagements, I represented the voice of the client to agency and partner teams. Applied a strategic approach to client work and thorough execution. Show less

Lyndhurst, Ohio

*Print and distribute employee schedules*Correct employee impaired shifts*Keep track of employee attendance*Communicate with other stores, borrowing employees*Processing Payroll

Lyndhurst, Ohio

*Supervising employees, organizing tasks and duties*Prepare employees for shift, relaying information and training if necessary *Coordinate and facilitate smooth customer service *Provide the customer with quality customer service leaving a lasting impression

Cleveland/Akron, Ohio Area

In-house expert on E-mail Marketing. Experienced in developing and executing Social Media Marketing, Audience Targeting and SEM campaigns. I bring marketing strategy to life with creative art design, proper audience targeting strategies with first and third party data, and various types of engaging content launched in multiple distribution channels. Developed strategy for digital advertising campaigns that ranged in annual investments of $50-100k for local sales reps.… Show more In-house expert on E-mail Marketing. Experienced in developing and executing Social Media Marketing, Audience Targeting and SEM campaigns. I bring marketing strategy to life with creative art design, proper audience targeting strategies with first and third party data, and various types of engaging content launched in multiple distribution channels. Developed strategy for digital advertising campaigns that ranged in annual investments of $50-100k for local sales reps. Led discovery sessions that are designed to bring the entire team working on the particular account up to speed. At times, this would include client facing meetings. Constructed thorough bi-weekly and monthly reporting and optimization strategy for internal team members. All live advertising campaigns were optimized weekly to ensure that we're achieving and exceeding a client's key performance goals. Show less

Executed direct project work for clients. Responded to site issues through discussion with end-users. Within a team environment, any extra workload that is available was completed during any available time. Responsibilities included: Tested intranet sites implementation updates assigned for key client projects. Expanded the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables… Show more Executed direct project work for clients. Responded to site issues through discussion with end-users. Within a team environment, any extra workload that is available was completed during any available time. Responsibilities included: Tested intranet sites implementation updates assigned for key client projects. Expanded the client relationship through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client. Provided support and assistance to the Support staff when needed. Interfaced with all areas of projects that affect the client including IT updates, UX/UI updates and asset management. Provided updates on projects and any new issues to the client. Ensuring adherence to quality standards and reviewing project deliverables. Testing for quality assurance of any new site upgrades. Developed client training material (audio/visual training walk-thru) which was used by the clients to train their staff on how to use the newly designed intranet sites in addition to troubleshooting any issues that may encounter.Coached new users through the post-training learning and acclimation process. Show less

Cleveland, Ohio

Support Representative (SR) Identifies and handles client inquires. The SR answers all help desk calls and supports Client Services with all aspects of help desk operations. Extensive contact with clients, with a focus on client satisfaction. The SR responds to and diagnoses problems through discussion with users and assists the Support Services Manager with project workloads. Major focus of the SR includes: • Answering support calls for a variety of clients on… Show more Support Representative (SR) Identifies and handles client inquires. The SR answers all help desk calls and supports Client Services with all aspects of help desk operations. Extensive contact with clients, with a focus on client satisfaction. The SR responds to and diagnoses problems through discussion with users and assists the Support Services Manager with project workloads. Major focus of the SR includes: • Answering support calls for a variety of clients on multiple web based applications.• Working with users to process opt-ins and payments for orders, including media and creative requests• Responding to and processing customer support inquiries via e-mails.• Resolving basic problems while referring more complex problems to Support Representative II, Support Services Manager or Client Service Account Executive.• Helping new users through the post-training learning and acclimation process.• Processing data changes requested by the client. • Retrieving and sending files to clients as needed.• Maintaining support tickets, tracking information completely and accurately.• Interacting with client services teams on a daily basis to ensure client satisfaction.• Providing assistance on user guides, tutorials, and quick tips to benefit the client. • Providing support and assistance on special assignments. Show less

At ESPN Cleveland WKNR 850, created promotional proposals, updated station's website, recapped events for sales, updated photos, new events, and calendar. Assisted sales in cutting airchecks, producing show promo's, and writing copy leads for radio, television, print, and other outside sources.While at remote broadcasting's and events, running games and contest to engage the audience to actively participate in event.During Munch In the Morning, pre-show research, screen… Show more At ESPN Cleveland WKNR 850, created promotional proposals, updated station's website, recapped events for sales, updated photos, new events, and calendar. Assisted sales in cutting airchecks, producing show promo's, and writing copy leads for radio, television, print, and other outside sources.While at remote broadcasting's and events, running games and contest to engage the audience to actively participate in event.During Munch In the Morning, pre-show research, screen callers, and actively participate in show with feedback. Show less

Master Of Business Administration - Mba, Business, Management, Marketing - Sports Business

Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication, Spring 2013

Activities and Societies: President of PRSSA ( Cleveland State University Chapter)