Dwi Rizky Putri Amalia Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

JOOB is a talent marketplace platform launched by EnterpriseBlockchain Corp, based in South Korea. JOOB plays a crucial role in facilitating seamless and expedited recruitment processes for more than 8000+ SMEs, also providing extensive job opportunities for job seekers in Indonesia. My responsibilities as an operations specialist are:• Created and implemented SOPs for the operation team, including SOP for merchant verification on JOOB's platform, reducing fraudulent registrations by 94%.• Demonstrated adaptability by taking on various responsibilities within the operations team including QA, research, and providing comprehensive support for all operational tasks.• Work closely with the product team to relay issues and improve user experiences based on findings and feedback.• Maintained and organized documentation of operational standards and ongoing improvements.

Jakarta, Indonesia

• Managed and resolved inquiries and complaints related to JOOB's services from both job seekers and service providers.• Improved response time through the development and implementation of templates for all customer service inquiries, enabling the team to work more efficiently.• Created and optimized Standard Operating Procedures (SOP) to enhance the overall effectiveness of the customer service team.

Jakarta, Indonesia

DishServe is an Indonesia-based cloud kitchen startup that specializes in producing and selling food. This company accommodates more than 100 home kitchens to be able to sell their products. As an event partnership intern in digital marketing team, I was in charge of:• Planned and executed marketing strategies through monthly campaign for internal brand that involved Key Opinion Leaders (KOL) from nano to micro. Including finding the suitable KOL for our campaign, negotiating and made a brief for KOL. This campaign succeeded in increasing sales and increasing social media traffic such as being able to increase 31.2% impressions compared to the previous month.• Planned an event for internal brand.• Worked end to end for internal brand's social media including planned content, created copy and brief for content (feeds, reels and IG Story) also posted the content to Instagram.

• Represented and promoted Universitas Indonesia to high school students through school visit, education exhibition, and other events.• Involved in planning Instagram live content for Universitas Indonesia’s Instagram. This Instagram live session was watched by 1000++ viewers.• Being talent for UI’s Instagram content and speaker for UI’s Instagram live session

Dibimbing.id is a digital learning and career preparation platform that provides bootcamp programs with a total user reaching more than 30.000 users from various bootcamp programs including Digital Marketing, Data Science, UI UX and other programs. During my intern I was in charge of:• Managed a Data Science Bootcamp with over 25 participants from diverse backgrounds, guiding sessions as a moderator.• Attentively addressed user complaints and feedback, offering solutions to enhance future sessions, effectively turning dissatisfaction into constructive input.• Achieved high user satisfaction with Dibimbing’s bootcamp service, earning an overall program rating of 4.1 out of 5.• Awarded as a facilitator of the month with performance rating 4.5 of 5 from Bootcamp's users.

Bachelor'S Degree, Geography, 3.66

Activities and Societies: Deputy of Public Relations at Student Association of Geography UI, Chairman of Leadership and Managerial.

Digital Marketing Bootcamp