Technical Manager with experience working in non-profit academic and telecommunication industries. General experience includes administration, budgets, negotiating contracts and purchases and managing and training highly technical staff. Focused on solving problems in the most cost effective way without incurring costly down time. Recognized for identifying inefficiencies and creating solutions to increase productivity re: equipment and staff. Extensive experience presenting to large formal professional groups and smaller informal settings. Proven strength in translating user’s needs to technical teams and corporate stakeholders in order to create the right solutions for each technical scenario.

Elected but volunteer position of philanthropic organization serving Mercer and Somerset Counties

Coordinate the activities of 4 sub-committees:Journal/eNews - publish quarterly magazine and monthly newsletterPublication Development - finding new ways to communicate to the membershipSocial Networking, New Media and Web Resources - Devising ways to use social networking and Web 2.0 technologies to better involve membershipJournal Editorial Board - Review all articles for accuracy, content and style.

Managed team up to 25 professionals over eight-year period, which creatively integrated data, voice, and business systems into a cohesive operation. Evaluated new technologies, managed Nortel SL100/CS2100 switch, maintained cable plant, and upgraded the telecommunications management* Introduced ACD, VoIP, multimedia communications, SIP, and Dual mode/WI-FI cell phone technologies into the mix of existing offerings of voice mail (Octel), and digital and analog telephone service to position the University to take advantage of the latest technologies and anticipate demand from users. * When available funds were less than needed for a major upgrade, negotiated new maintenance contract saving $70K per year and a 40% savings ($450K) on the upgrade enabling the project to proceed.* Project lead for major upgrade to IT Management System involving stakeholders from 8 different departments. Project was successfully completed on budget, and on time through creative risk mitigation and great team work.* Innovative use of VoIP, microwave, dry circuits and partnerships to provide service to remote areas at a saving of over 90% of existing costs.* Consolidated existing administrative computing systems to automate manual practices resulting in freeing 20 hours of staff time per month and reduced errors by 80%. * Selected to serve as Acting Director while incumbent was on extended disability for over a year. During that time department continued to grow and new training initiative were instituted.* Made presentations at national venues. Topics included ACD systems, Emergency Notification Systems, Social networking, VoIP, and Disaster Recovery.

Managed stakeholder teams to determine software and services, financials, and project schedules for customized contract offerings. Determined scope, wrote SOWs, coordinated responses, and brokered services of all installation, deployment, training, analysis, and project management services to ensure customers were successful when implementing software solutions. Established prices to maximize sales and profits.

Developed product plans to meet annual market and revenue objective of $7.5M. Led team of developers, system engineers and customers to make marketable enhancements to the product. Led team of developers. Made presentations to clients and potential customers about the product. Met with system engineers and customers to make marketable enhancements to the product. Managed, with unit directors, the deliverables, schedule and costs of the releases.

Lead engineer for design of new GUI front-end for CCRS (an end-customer software for moves and changes in a Centrex environment) resulting in major increases in market share. Analyzed user needs and proposed appropriate solutions and user-centered designs. Teamed with marketing group to make corporate presentations and participated at trade shows.