Performed outbound calls to various companies and achieve new active user as a goalsEnsure that companies actually posted their job vacancies on KARIRHUB job portalMaintained exceeded average call duration and calls data targetsCreated reporting ticket for each call trough CRM System

Maintained customer satisfaction through the effective problem-solving and feedback improvementReached out relevant complaints with the appropriate divisions where necessary (Technical IT, Finance, Business Development) without dropping the ball on customer follow-upsAssist for QRIS Refund data verificationAssist for KYC analyst (Know Your Customers)

Created NPS calls properly & built product knowledge manual book or guidelines for daily operationPerformed outbound calls to various companies and achieve new active user as a goalsMaintained exceeded average call duration and calls data targetsCreated reporting ticket for each call trough CRM System

Handled customer inquiries & complaints through Inbound calls and email write-insAnalyze and resolve cases within a timely manner (NPS & SLA applied) Ensured emails content is written properly based on correct EYDCreated reporting ticket for each case through the CRM system Escalated unresolved tickets to the next level department (L2)

Developed monthly marketing campaignGenerated idea for marketing strategies / conceptsBuilt a new campaign for product bundling or salesManaged social media accounts for Instagram & TikTokExecuted large orders for corporate clients (such as DAN+DAN, Decathlon, Siloam Hospital, B’Steak, King Koil)Created monthly report for sales & campaign achievement

Provided services and product information through: walk in, telephone, chat, website live chat, and email supportProcessed file and create order forms trough the POS SystemEnsured orders are completed properly according to the SOP Handled customers complaint for product sales and services