Prakash Dwivedi Email & Phone Number

1. Respond courteously to customer inquiries with detailed and understandable technical steps within 24 hours.2. Testing bug reports locally and reporting the same with appropriate detail and testing instructions to the development team3. Pre-release QA testing to check for all the possible errors and report them to the development team.4. Creating documentation for specific features, common questions, errors, troubleshooting, and development tips5. Fixing various WordPress… Show more 1. Respond courteously to customer inquiries with detailed and understandable technical steps within 24 hours.2. Testing bug reports locally and reporting the same with appropriate detail and testing instructions to the development team3. Pre-release QA testing to check for all the possible errors and report them to the development team.4. Creating documentation for specific features, common questions, errors, troubleshooting, and development tips5. Fixing various WordPress website plugin and theme issues and maintenance issues, as well as hosting environment issues for end clients. i.e., White Screen of Death, 404, 503 Errors, Memory Limit Issues, and lots more bugs in themes and plugins available.6. Writing code snippets to solve one-off problems Show less

Lucknow, Uttar Pradesh, India

1. Fixing various WordPress website plugin and theme issues and maintenance issues, as well as hosting environment issues for end clients. i.e., White Screen of Death, 404, 503 Errors, Memory Limit Issues, and lots more bugs in themes and plugins available on CodeCanyon, Code Grapes, Template Monster, and Codester.2. Update tickets assigned on Zendesk.3. Provide technical support to clients.4. Interact with the client over Zoom, any desk, or any remote system if required.5… Show more 1. Fixing various WordPress website plugin and theme issues and maintenance issues, as well as hosting environment issues for end clients. i.e., White Screen of Death, 404, 503 Errors, Memory Limit Issues, and lots more bugs in themes and plugins available on CodeCanyon, Code Grapes, Template Monster, and Codester.2. Update tickets assigned on Zendesk.3. Provide technical support to clients.4. Interact with the client over Zoom, any desk, or any remote system if required.5. Manage dedicated cloud hosting infrastructure, i.e., Oracle Cloud and AWS.6. Act as the company expert in digital marketing strategy for end clients.7. Analyze and enhance analytics and AdWords campaigns to the next level.8. Manage a user guide to help clients understand site features and the management of the website to increase visitor satisfaction. Show less

Uttar Pradesh, India

1. Managed comments from visitors, including private emails and comments posted on the site.2. Introduced new plug-ins and extensions to make the website more usable and interactive.3. Created content for blog and SEO purposes to help drive traffic to the site.4. Led social media campaigns, including writing posts and managing a team that made posts on a regular basis.5. Updated website as instructed by client to introduce new features and content.6. Ensured hardware and… Show more 1. Managed comments from visitors, including private emails and comments posted on the site.2. Introduced new plug-ins and extensions to make the website more usable and interactive.3. Created content for blog and SEO purposes to help drive traffic to the site.4. Led social media campaigns, including writing posts and managing a team that made posts on a regular basis.5. Updated website as instructed by client to introduce new features and content.6. Ensured hardware and software worked properly without errors. Show less

1. Responding to telephone calls, email and personnel requests for technical support for Websites, Web Application and Computer Support.2. Troubleshooting problems across both Windows and Mac operating system and applications.3. Documenting, tracking and monitoring the problem to ensure a timely resolution.4. Relying on instructions and pre-established guidelines to perform the functions of the job.5. Providing technical assistance and support for incoming queries and issues… Show more 1. Responding to telephone calls, email and personnel requests for technical support for Websites, Web Application and Computer Support.2. Troubleshooting problems across both Windows and Mac operating system and applications.3. Documenting, tracking and monitoring the problem to ensure a timely resolution.4. Relying on instructions and pre-established guidelines to perform the functions of the job.5. Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.6. Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems.7. Networking firewalls implementation of a WAN (Wide Area Network) including all our stores based on a networking VPN, establishing a secure connection between the main datacenter, the corporate office and mobile users.8. Networking CA/Load Balancer Management of digital certificates for encrypted communications. Show less

Gurgaon, India

Gurgaon, India