Dylan Wiwad Email & Phone Number

Chicago, Illinois, United States

I conduct end-to-end full cycle survey research projects using a variety of survey design methodologies and data analytic approaches. I combine rigorous survey data with behavioral data from the Slack platform to better understand customer sentiment, inform product direction, bolster product marketing, and monitor product health.I lead and monitor a daily tracking survey that constantly monitors changes in user sentiment. I built out a custom dashboard that updates the results daily. I also conducted several intensive deep dives on these data, using lightweight NLP (e.g., sentiment analyses, Term-Document Frequencies, etc) on user's open ended feedback to understand what elements on the Slack platform most strongly predict both positive and negative sentiment.I lead numerous research projects on domains that are of key importance to stakeholders at Slack. Specifically, right now I am leading end-to-end research on AI and Workflows in Slack.For over a year I lead our quarterly customer tracking survey. I designed, launched, analyzed, and shared the results from this survey on a quarterly cycle. The purpose of this work was to track and predict user sentiment towards Slack, investigate any trend changes, and provide insights to various stakeholders ranging from Slack's marketing teams to the CEO. My work here has been featured (e.g.,) in our marketing materials for various Slack features (e.g., Huddles, Clips) and for Slack broadly.I am also involved in many of our academic partnerships, conducting high impact academic research for both public dissemination and peer-reviewed outlets. The goal of this work is to better understand, and improve, the future of work.Finally, on the technical side, I have developed and maintain a small r package of custom functions that streamline our data cleaning, analysis, and visualization. My streamlining of commonly used analytic approaches into a singular package has optimized some legacy code files by more than 90%.

Evanston, Illinois, United States

Every day in my teaching I competently and confidently distill complex research findings into short, impactful, actionable insights. I inform business leaders on not only how to negotiate effectively, but why the tools I am teaching work. As a result, I have consistently received higher teaching ratings (Mean rating 5.20) than the kellogg School of Management faculty average (Mean 5.10) across all 6 sections of the course that I taught. My broad teaching goal is to foster a deep understanding of complicated content so that students leave the classroom with knowledge that they can confidently and successfully apply to their own lives. For this reason, I specifically sought the opportunity to teach within the business school environmentwhere students can immediately apply my lessons within their organizations. I take immense pleasure in teaching students who then return to their organizations and can apply my lessons to not only, for example, leverage better outcomes in negotiation but more fruitfully deal with workplace conflict.

Greater Chicago Area

- Design surveys and behavioral experiments to study why people tolerate inequality, bias, and discrimination in organizations- Collect, analyze, and model experimental data using techniques such as regression-based NHST and "massively missing" designs- Manage 4-5 simultaneous projects at different stages of the research process- Publish empirical research papers (7, 4 under review) in high impact peer-reviewed journals amassing over 300 citations- Present research results in international venues through scientific posters, conference talks, panels, and symposiums

Burnaby

I assisted in the teaching of numerous courses (Introduction to Social Psychology, Introduction to Statistics in Psychology, Introduction to Research Methods in Psychology).Through this experience I developed course materials for, and taught, weekly two-hour statistics seminars, as well as weekly two-hour research methods seminars. In addition to this, I held weekly one on one office hours with undergraduate students, graded original course writing, as well as exams.I have also given multiple guest lectures in Introduction to Social Psychology.

Burnaby

Vancouver, Canada Area

Dojo helps financial institutions change the way families interact with their bank, their money & each other. Dojo's money management tools blend blockchain technology & behavioral science to build financial resiliency & generations of wealth. Dojo's proprietary interface helps banks & credit unions bring families closer together with in an engaging way that is trusted, democratic, transparent & down right cool for this generation & the next.At Dojo Card I was developing and testing educational content to teach financial literacy, and analyzing the financial behaviour of users. I worked with Dojo's major industry partner, Alberta Treasury Branch, to retrieve, clean, pre-process, and analyze real-time ATB customer financial transaction data in order to understand and evaluate the effectiveness of the teaching technology with the Dojo platform in order to affect long term change with respect to improving user's financial competency and behaviour.

Doctor Of Philosophy - Phd, Social Psychology

Master Of Arts (M.A.), Social Psychology

Bachelor Of Arts (B.A.), Hons., Psychology