Douglas Kennedy Email & Phone Number

Austin, Texas, United States

Investigate assigned, loss time and high dollar, workers' compensation claims to determine compensability; interviews members, claimants, and witnesses; reviews medical reports, personnel records, maintenance reports, police reports. Ensure regulatory compliance is met. Prepare cases for the dispute resolution process; attend dockets and court hearings to assist in the resolution of cases. Meet with members to provide workers' compensation training and to discuss strategies for future accident prevention, or on-going education about the Texas workers' compensation process.

Austin, Texas, United States

Conducted daily investigations into work place injuries. Managed established claims and reassigned claims from other adjusters. Ensured regulatory compliance and proper claim handling. Demonstrated a high proficiency in claim file management, work effectiveness, interpersonal skills and customer service. Additionally, I assisted in the management of EDI for the Austin Regional Office. I assisted in training of new adjusters, current adjusters and participated in several interdepartmental projects.

Responsible for scheduling all benefit review conferences in the docket database. Assisting with processing, review and documenting all incoming decision and order determinations from Contested Case Hearings. Additionally, I completed all administrative work for benefit review conferences for the company.

Austin, Texas, United States

Review daily activities assigned by a group of adjusters including: making follow up phone calls, completing DWC forms, submitting DWC forms to DWC, processing of plain language notices, processing SIBs documentation, processing daily mail, creating medical packets for doctors and attorneys, creating legal packets to be sent to attorneys and whatever other actives the adjuster needed assistance with.