David Michaels Email and Phone Number
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I've heard the phrase, "we're in the people business," uttered as if it was a unique situation. I'm going to suggest that we're ALL in the people business. No matter what we do, it's for another person. Whether it's a service or a product, in the end, it's for a person. Too often, we throw a group of people together and call them a team. The true test of a team, though, is that their output is more than the sum of their parts. I use my study of human behavior, behavioral economics, leadership, coaching, and productivity to aid me in diagnosing team problems and helping the people on those teams deliver the most important work as early as possible. We are all motivated to do something; however, too many of us are too busy doing anything to consider if what we are doing is what we should be doing. As recent as 2022, Gallup reported that ~66% of the workforce is disengaged. I'm in the 32% that are engaged. And what I want is to help the other 66% realize the power and joy of being engaged in their work and life. Employees who get satisfaction from their work are more engaged with those around them and productive in the work they choose to do.I believe that at the root of every one of our memorable experiences is a person - for better or worse. Using the principles and values of Agile, I strive to accentuate the positives, be authentic, and do the uncomfortable work of not settling for the status quo in order to help teams find autonomy, mastery, and purpose in their work.
Newbold Advisors, Llc
View- Website:
- newboldadvisors.com
- Employees:
- 149
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Scrum Master IiiNewbold Advisors, LlcMechanicsville, Va, Us -
Senior Scrum MasterInsight Global Dec 2023 - PresentAtlanta, Georgia, UsCurrently finding new ways to deliver value with three reporting teams and an infrastructure team. -
Scrum Master IiiNewbold Advisors, Llc Jun 2023 - Dec 2023Clearwater, Florida, UsServant leader and coach for the Data Services team in the Data Management Solutions ART. Facilitated and guided software development activities from feature refinement through solution implementation using a Lean-Agile Framework. Facilitated team-level or Program/ART-level processes, focused on relentless improvement, oversaw execution, identified, escalated, and removed impediments so the team could reach its goals. Managed risk, advocated for, and coached the team on Lean-Agile principles, coordinated as needed with other scrum teams and other ARTs, and communicated progress to stakeholders.• Enjoyed the opportunity to bring a new team together and teach them the SAFe way of working. -
Agile Delivery LeadCapital One Jan 2021 - Apr 2023Mclean, Va, Us• Improved associate engagement from a couple of dozen submissions per PI to hundreds of interactions per PI by changing the program used for associate recognition.• Challenged teams to think differently in retrospectives by engaging them in discussions about SAFe and Scrum values and the purpose of the values.• Modeled continuous improvement habits with our horizontal team, which led to new processes for handling vulnerability work and recognition by senior leadership. • Participated in creating a new mentor program for our Agile Release Train (ART) to help develop and grow our internal talent pool.• Coached two teams on the Scaled-Agile principles of the value work and frequent delivery so they would waste less time on work that is not used.• Contributed to revamping our incident management process to improve the Service Level Agreement (SLA) time for the business.• Facilitated and coached Scrum ceremonies stand-up, backlog refinement, sprint planning, sprint review, and retrospectives. Stood in for facilitation of SAFe ceremonies scrum-of-scrums and parts of PI Planning.• Reviewed and maintained the backlog as co-PO with a tech lead for a horizontal technical team.• Participated in communities of practice, mentored new & existing Agilists to share knowledge & experience in order to help grow our talent pool. -
Agile Delivery LeadSignature Consultants Apr 2020 - Jan 2021Fort Lauderdale, Fl, Us• Agile Delivery Lead performing Scrum Master duties & helped teams deliver their best work;• Created Jira dashboard to display the status and progress of features in progress so leadership could determine progress;• Facilitated sessions to determine norms, the definition of ready, the definition of done, and other working agreements associated with team identity;• Guided teams through PI-planning sessions every six weeks by setting up the space in Mural/Lucid and aiding the team in refining stories, prioritizing, and slotting work into sprints when PO was with the other team;• Coached teams to identify risks, dependencies & impediments to make them visible. Once visible, solutions were discussed between teams and leadership. -
Agile CoachAmc Technology Jul 2019 - Jan 2020Richmond, Virginia, Us• Taught twenty employees Agile principles and values through activities, presentations, interactions during ceremonies and with Scrum Masters;• Facilitated Scrum team ceremonies;• Improved work visibility by getting everybody on the same platform (Azure DevOps), which also set the stage for metrics and reporting;• Agile team coach for teams, Scrum Masters and Product Owners;• Collaborated with leadership to adopt Scrum and Agile practices in innovative ways which worked for AMC;• Sounding board for scrum masters, product owners, and teams on how to deliver for quality over quantity;• Inducted new employees into AMC's environment and coached the Agile mindset and Scrum fundamentals; • Employee career development mentor;• Facilitated World Cafe event for employee feedback. -
Sr Application Configuration & Ops AnalystSuntrust Jun 2019 - Jul 2019Charlotte, Nc, Us• Used subject matter & functional expertise to engineer new innovative business processes;• Created story maps to reveal features, user stories, and value priorities to deliver the right thing at the right time;• Listened to business partners to understand their problems and elicit requirements;• Leveraged organizational change management knowledge to help teams and co-workers adjust to a rapidly changing waterfall environment to Agile;• Coached/taught employees about Agile, Scrum, Kanban, SAFe and continuous improvement to improve collaboration and self-organization;• Designed process for an audit system to migrate users away from spreadsheets and SharePoint. -
Business System AnalystSuntrust Jun 2018 - Jun 2019Charlotte, Nc, Us• Delivered transaction application which automates the process of posting over 10,000 financial transaction submissions a year.• Delivered new image viewing platform being used to view over 16,000 Mortgage images per year. • Delivered new application to validate images received during SunTrust loan acquisitions.• Planned quarterly release schedules via PI planning sessions. • Coordinated and planned new application releases with multiple development teams & vendors.• Applied an understanding of key business processes and practical experience to solve a range of straightforward problems. • Trained new Product Owner on role and products. -
Product OwnerSuntrust Jul 2017 - Jun 2018Charlotte, Nc, Us• Delivered loan search and document viewing application serving up to 4,000 mortgage users; • Collaborated with business leaders to ensure the focus was on the right things and share metrics and progress through live demos;• Lead bi-weekly Scrum planning meetings to develop team strategies and define goals and objectives;• Proactively reviewed team applications for technical debt to maintain a reliable environment;• Lead communications with stakeholders about product goals & progress;• Translated business problems into user stories and acceptance criteria;• Translated business goals, feature concepts, and customer needs into prioritized product backlog;• Worked with new scrum master to coach team of eleven; • Formulated product visions to guide our team. -
Business AnalystSuntrust Aug 2013 - Jul 2017Charlotte, Nc, Us• Provided direction and influence on client decisions towards project approach, implementation, architecture, and product requirements;• Liaison to stakeholders to validate documented business and system requirements, gaps, and risks;• Facilitated requirements gathering and review sessions with an Agile development team;• Applied an understanding of key business processes and practical experience to solve a range of straightforward problems. -
Production Support AnalystSuntrust Dec 2010 - Aug 2013Charlotte, Nc, Us• Installed/configured custom applications and managed the health of 100+ servers across three environments providing new features and 99% uptime;• Provided second level PLX application support for the Bank’s seven thousand+ post-closing users with a ninety-nine percent % uptime; -
Change CoordinationHp Enterprise Services, Formerly Eds Feb 2003 - Dec 2010Houston, Texas, Us• Reviewed and approved over two hundred changes per month allowing our group to exceed expected service levels;• Created and submitted all change requests for the replacement/upgrade of BofA’s North American WAN allowing EDS to meet SLAs and achieve our service goals;• Requested to coordinate change for transformation of Fleet/MBNA/Merrill Lynch & Countrywide infrastructure to the BofA network;• Created first roles & responsibilities for Change Coordinator position which was used to train new hires;• Team Subject Matter Expert for process, knowledge, personnel & change management;• Transformed the BofA Enterprise network to frame relay and MPLS, as well as Merrill Lynch & Countrywide. -
Helpdesk Analyst Level 1 & 2Nationsbank/Bank Of America Apr 1999 - Jun 2003Charlotte, Nc, Us• Supported hardware and software tickets for WAN standard clients, mainframe application and telephony, and other outages throughout the enterprise with over eighty percent resolution rate resulting in the reputation as a world class help desk;• Created, reviewed & submitted technical documentation to department’s intranet knowledge base;• Maintained average of thirty calls/day with over eighty percent resolution rate;• Performed User Acceptance Testing for Tivoli Service Desk, Service Center & Support Soft. -
Application Support (Portia)Central Fidelity Bank Jan 1997 - Sep 1998• Trained users to use various applications and operating systems;• Monitored users software/hardware and recommend upgrades/purchases;• Provided Hardware/software technical support for the Financial Services Group;• Prepared and maintained necessary documentation, manuals, files and backups;• Analyzed users work processes and automated the procedures, when possible;• Designed, generated, converted & distributed reports using mainframe accounting information.
David Michaels Skills
David Michaels Education Details
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Virginia Commonwealth UniversityLiberal Arts And Sciences/Liberal Studies -
Richard Bland College Of William & MaryComputer Programming -
Gibbons
Frequently Asked Questions about David Michaels
What company does David Michaels work for?
David Michaels works for Newbold Advisors, Llc
What is David Michaels's role at the current company?
David Michaels's current role is Scrum Master III.
What is David Michaels's email address?
David Michaels's email address is da****@****ust.com
What is David Michaels's direct phone number?
David Michaels's direct phone number is +180430*****
What schools did David Michaels attend?
David Michaels attended Virginia Commonwealth University, Richard Bland College Of William & Mary, Gibbons.
What are some of David Michaels's interests?
David Michaels has interest in Teaching (When Opportunities Arise), Reading, Com, Screenwriting, Music (Play Guitar), Maintain Website.
What skills is David Michaels known for?
David Michaels has skills like Process Improvement, Software Documentation, Sharepoint, Disaster Recovery, Change Management, Vendor Management, Business Analysis, Servers, Technical Support, Networking, Project Management, It Service Management.
Who are David Michaels's colleagues?
David Michaels's colleagues are Nedia Patnett, Adam Hessler, Priscilla Perez, David Hillenbrand, Esteban Borrero, Charles Ross, Melanie Mitchell.
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