David Michaels Email & Phone Number

Mechanicsville, Va, Us

Atlanta, Georgia, Us

Currently finding new ways to deliver value with three reporting teams and an infrastructure team.

Clearwater, Florida, Us

Servant leader and coach for the Data Services team in the Data Management Solutions ART. Facilitated and guided software development activities from feature refinement through solution implementation using a Lean-Agile Framework. Facilitated team-level or Program/ART-level processes, focused on relentless improvement, oversaw execution, identified, escalated, and removed impediments so the team could reach its goals. Managed risk, advocated for, and coached the team on Lean-Agile principles, coordinated as needed with other scrum teams and other ARTs, and communicated progress to stakeholders.• Enjoyed the opportunity to bring a new team together and teach them the SAFe way of working.

Mclean, Va, Us

• Improved associate engagement from a couple of dozen submissions per PI to hundreds of interactions per PI by changing the program used for associate recognition.• Challenged teams to think differently in retrospectives by engaging them in discussions about SAFe and Scrum values and the purpose of the values.• Modeled continuous improvement habits with our horizontal team, which led to new processes for handling vulnerability work and recognition by senior leadership. • Participated in creating a new mentor program for our Agile Release Train (ART) to help develop and grow our internal talent pool.• Coached two teams on the Scaled-Agile principles of the value work and frequent delivery so they would waste less time on work that is not used.• Contributed to revamping our incident management process to improve the Service Level Agreement (SLA) time for the business.• Facilitated and coached Scrum ceremonies stand-up, backlog refinement, sprint planning, sprint review, and retrospectives. Stood in for facilitation of SAFe ceremonies scrum-of-scrums and parts of PI Planning.• Reviewed and maintained the backlog as co-PO with a tech lead for a horizontal technical team.• Participated in communities of practice, mentored new & existing Agilists to share knowledge & experience in order to help grow our talent pool.

Fort Lauderdale, Fl, Us

• Agile Delivery Lead performing Scrum Master duties & helped teams deliver their best work;• Created Jira dashboard to display the status and progress of features in progress so leadership could determine progress;• Facilitated sessions to determine norms, the definition of ready, the definition of done, and other working agreements associated with team identity;• Guided teams through PI-planning sessions every six weeks by setting up the space in Mural/Lucid and aiding the team in refining stories, prioritizing, and slotting work into sprints when PO was with the other team;• Coached teams to identify risks, dependencies & impediments to make them visible. Once visible, solutions were discussed between teams and leadership.

Richmond, Virginia, Us

• Taught twenty employees Agile principles and values through activities, presentations, interactions during ceremonies and with Scrum Masters;• Facilitated Scrum team ceremonies;• Improved work visibility by getting everybody on the same platform (Azure DevOps), which also set the stage for metrics and reporting;• Agile team coach for teams, Scrum Masters and Product Owners;• Collaborated with leadership to adopt Scrum and Agile practices in innovative ways which worked for AMC;• Sounding board for scrum masters, product owners, and teams on how to deliver for quality over quantity;• Inducted new employees into AMC's environment and coached the Agile mindset and Scrum fundamentals; • Employee career development mentor;• Facilitated World Cafe event for employee feedback.

Charlotte, Nc, Us

• Used subject matter & functional expertise to engineer new innovative business processes;• Created story maps to reveal features, user stories, and value priorities to deliver the right thing at the right time;• Listened to business partners to understand their problems and elicit requirements;• Leveraged organizational change management knowledge to help teams and co-workers adjust to a rapidly changing waterfall environment to Agile;• Coached/taught employees about Agile, Scrum, Kanban, SAFe and continuous improvement to improve collaboration and self-organization;• Designed process for an audit system to migrate users away from spreadsheets and SharePoint.

Charlotte, Nc, Us

• Delivered transaction application which automates the process of posting over 10,000 financial transaction submissions a year.• Delivered new image viewing platform being used to view over 16,000 Mortgage images per year. • Delivered new application to validate images received during SunTrust loan acquisitions.• Planned quarterly release schedules via PI planning sessions. • Coordinated and planned new application releases with multiple development teams & vendors.• Applied an understanding of key business processes and practical experience to solve a range of straightforward problems. • Trained new Product Owner on role and products.

Charlotte, Nc, Us

• Delivered loan search and document viewing application serving up to 4,000 mortgage users; • Collaborated with business leaders to ensure the focus was on the right things and share metrics and progress through live demos;• Lead bi-weekly Scrum planning meetings to develop team strategies and define goals and objectives;• Proactively reviewed team applications for technical debt to maintain a reliable environment;• Lead communications with stakeholders about product goals & progress;• Translated business problems into user stories and acceptance criteria;• Translated business goals, feature concepts, and customer needs into prioritized product backlog;• Worked with new scrum master to coach team of eleven; • Formulated product visions to guide our team.

Charlotte, Nc, Us

• Provided direction and influence on client decisions towards project approach, implementation, architecture, and product requirements;• Liaison to stakeholders to validate documented business and system requirements, gaps, and risks;• Facilitated requirements gathering and review sessions with an Agile development team;• Applied an understanding of key business processes and practical experience to solve a range of straightforward problems.

Charlotte, Nc, Us

• Installed/configured custom applications and managed the health of 100+ servers across three environments providing new features and 99% uptime;• Provided second level PLX application support for the Bank’s seven thousand+ post-closing users with a ninety-nine percent % uptime;

Houston, Texas, Us

• Reviewed and approved over two hundred changes per month allowing our group to exceed expected service levels;• Created and submitted all change requests for the replacement/upgrade of BofA’s North American WAN allowing EDS to meet SLAs and achieve our service goals;• Requested to coordinate change for transformation of Fleet/MBNA/Merrill Lynch & Countrywide infrastructure to the BofA network;• Created first roles & responsibilities for Change Coordinator position which was used to train new hires;• Team Subject Matter Expert for process, knowledge, personnel & change management;• Transformed the BofA Enterprise network to frame relay and MPLS, as well as Merrill Lynch & Countrywide.

Charlotte, Nc, Us

• Supported hardware and software tickets for WAN standard clients, mainframe application and telephony, and other outages throughout the enterprise with over eighty percent resolution rate resulting in the reputation as a world class help desk;• Created, reviewed & submitted technical documentation to department’s intranet knowledge base;• Maintained average of thirty calls/day with over eighty percent resolution rate;• Performed User Acceptance Testing for Tivoli Service Desk, Service Center & Support Soft.

• Trained users to use various applications and operating systems;• Monitored users software/hardware and recommend upgrades/purchases;• Provided Hardware/software technical support for the Financial Services Group;• Prepared and maintained necessary documentation, manuals, files and backups;• Analyzed users work processes and automated the procedures, when possible;• Designed, generated, converted & distributed reports using mainframe accounting information.

Bachelors, Liberal Arts And Sciences/Liberal Studies

Associate Of Science (A.S.), Computer Programming

Education record