David Woo-Ming Email & Phone Number

Louisville, Ky, Us

Pratteln, Basel-Country, Ch

Twice promoted to control all aspects of Global SharePoint Application Services, Hyland and Intelex document management systems, and DocuSign eSignature management for over 12,000 end-users. Manage IT service budgets. Oversee the operation support, service roadmaps, project implementations, stakeholder and vendor management and budgets for these services. Provide leadership and management to external teams. Serve as the primary intermediary between business stakeholders and the technology solution teams for all changes and customization requests, while maintaining the highest levels of usability, security, and related concerns. Track, report on, resolve escalated issues to ensure all KPIs and SLAs are met. ✳ Reduced costs significantly by selecting one preferred SharePoint support vendor. ✳ Eliminated a two-year backlog of SharePoint development requests and now spearheading the migration from on-premise SharePoint to the cloud.✳ Spearheaded the global implementation of DocuSign as the company’s eSignature solution.✳ Successfully consolidated four different legacy contract management systems.✳ Led the migration of the legacy document management system to the Intelex Document Control cloud platform, serving as both Solution Owner and Project Manager across the entire process.✳ In addition to existing responsibilities, selected to provide IT support for multiple company divestitures.

Pratteln, Basel-Country, Ch

Job responsibilities and impacts described in above role as Senior IT Collaboration Delivery Manager.

Pratteln, Basel-Country, Ch

Retained based on performance and experience following the acquisition of Sud-Chemie Inc. to manage including software packaging, client image, SCCM and the client hardware contract. Oversaw the packaged software deployed to client PCs worldwide. SCCM responsibilities included managing client PCs, patch management, software distribution and OS deployment. As solution owner for the Global Client hardware contract (initial with Dell and then with Lenovo), defined hardware standards, developed and monitored KPIs, led quarterly business reviews with senior management and provided regional support for resolving issues such as ordering, shipping, hardware defects and related matters. ✳ Led the global implementation of the Windows 10 client image, providing project management, development leadership, regional deployment support and user adoption, all of which was completed on-time within scopes and budgets.✳ Transitioned from in-house to Dell packaging services, which saved six figures per year and simultaneously reduced cycle time from months to two weeks.✳ Spearheaded the RFP process which resulted in switching to Lenovo as the Global client hardware vendor, with a contract that saved a low six figures over three years, along with performance upgrades to the standard PC options.✳ Implemented multiple solutions as the solution owner for SCCM and the global client image, including, but not limited to, Laplink PC Mover Enterprise, NOMAD, Nightwatchman, and Lenovo imaging services.✳ As part of Lean Six Sigma Green Belt certification, devised a solution to reduce global service desk ticket due to password resets, which was implemented in 2018 and remains in place today, having successfully reduced tickets by 10%.

Munich, -, De

Promoted to lead, train and supervise four support specialists serving roughly 1K end-users throughout the NORAM region for this chemical company. Led global initiatives including software and operating system deployments, migrations and adoption of cloud-based technologies. Performed budgeting and strategic planning related to specific projects.✳ Led the global implementation of Mozy Enterprise Desktop Cloud backups, which allowed data to be backed up and stored on the cloud.✳ Successfully deployed both Windows 7 OS and Dell client computers to 1K end-users throughout the NORAM region.✳ Selected to assume regional responsibilities for the OneDomain consolidation project.✳ Played a significant role in the IT integration following the acquisition of the company by Clariant Corp.

Munich, -, De

Performed Tier II desktop support, resolving escalated and more complex user issues, as well as IT systems and network administration, phone administration and project management. ✳ Oversaw the PBX phone system transition to an Alcatel VOIP system.✳ Led the virtualization of 15 servers supporting the local IT infrastructure and lab environment.

Fort Lauderdale, Fl, Us

Hand-picked to serve on the team supporting all hardware and OS-related issues on more than 500 servers in the Datacenter. Monitored servers and responded to alerts and emergencies. Conducted server builds, backups and restores on all production servers. Managed relationship with third party vendors, Arsenal Digital Solutions, and Iron Mountain✳ Successfully migrated away from legacy backup solution (Brightstor-Arcserve to a Veritas-Netbackup).✳ Moved the datacenter from Citrix Headquarters (Onsite) to Terremark Datacenter with minimal downtime.

Fort Lauderdale, Fl, Us

Recruited to serve as an integral member of the team supporting all Citrix internal users with technical questions and issues. Conducted Tier II troubleshooting for a variety of hardware and software issues, including workstations, video conferencing, printers, and other peripheral devices. Performed extensive systems administration spanning Windows file system security and administration, Exchange administration, Terminal Services Administration, server management and more.