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A Technical Support Analyst with a strong commitment to integrity, possessing extensive experience and expertise in technical support to ensure adherence to regulations and fulfillment of user requirements. Proficient in Microsoft Word, Sales, Customer Satisfaction, Management, and Time Management, with outstanding abilities in both verbal and written communication.Confidentiality | Customer Service | Leadership | Customer/ Staff Training | Detail-oriented | Critical Thinking | Teamwork | PowerPoint | Accuracy | Leadership | Documentation | Excellent Verbal Skills | Financial Products
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Technical Support AnalystBank Of America Jun 2022 - Apr 2024Jacksonville, Florida, United States▪Ensure consistent and professional communication and support for colleagues and management while addressing their technological requirements efficiently▪ Oversee the implementation and upkeep of the latest office computer technology across the company.▪ Proficiently handle network technologies and provide assistance in diagnosing issues related to Hosted Virtual Desktops, Laptops, and VPNs.▪ Demonstrate the capability to effectively manage multiple concurrent projects and meet deadlines.▪ Achieve monthly company-set targets and collaborate with management to establish new goals and innovative ideas for the future. -
Technical Support Technician IiDish Network Jan 2020 - Jun 2022Jacksonville, Florida, United States▪ Assigned the responsibility of assisting customers and addressing their technological needs.▪ My responsibilities included aiding customers in resolving their technological needs, along with leading the team in a positive and motivating fashion while maintaining a constant emphasis on employee development.▪ Proficient in the installation of Dish products, Google Products, and various smart home devices.▪ Responsible for the installation, configuration, and upkeep of a variety of software on computers, in addition to the enhancement and maintenance of customer and business devices.▪ Secured the achievement of the company's monthly objectives and worked alongside management to formulate fresh goals and innovative concepts for the future. -
Technical Support Technician IDish Network Apr 2019 - Dec 2019Charlotte, North Carolina, United States▪ Tasked with aiding customers and resolving their technological requirements.▪ Spearheading a team responsible for daily operational decisions and technical support.▪ Accountable for the installation and programming of diverse software on computers, as well as the upgrading and maintenance of customer and business devices. ▪ Ensuring outstanding customer service and creating a welcoming and comfortable experience for customers are also part of the responsibilities.
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Assistant ManagerHertz Jun 2017 - Apr 2019St Augustine, Florida, United States▪ Consistently engaged with customers on a daily basis, ensuring their needs and inquiries were addressed promptly and effectively.▪ Provided effective supervision for a team of workers, overseeing their daily activities to ensure operational efficiency and productivity.▪ Held responsibility for the regular maintenance and upgrades of office computers, maintaining up-to-date and efficient technological infrastructure.▪ Meticulously planned, organized, and coordinated inventory orders for the store, optimizing stock levels and ensuring a well-managed inventory system.▪ Demonstrated effective problem-solving skills by resolving customer issues related to car problems, enhancing overall customer satisfaction.▪ Played a key role in managing paperwork processes, contributing to the efficient flow of information within the organization. -
Assistant ManagerMgi Computers Jan 2015 - Mar 2017Austintown, Ohio, United States▪ Provided exceptional customer service by addressing and troubleshooting technological needs.▪ Assisted in hiring and training tech employees, fostering a positive team environment focused on continuous development.▪ Installed and programmed various software on computers, ensuring smooth operations.▪ Upgraded and maintained customer and business computers for optimal performance.▪ Prioritized outstanding customer service to create a comfortable and welcoming environment for all customers.
Dwight Wright Skills
Dwight Wright Education Details
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Information Technology
Frequently Asked Questions about Dwight Wright
What is Dwight Wright's role at the current company?
Dwight Wright's current role is Technical Support Analyst @ Bank of America | IT Support, Customer Service.
What is Dwight Wright's email address?
Dwight Wright's email address is dw****@****rtz.com
What schools did Dwight Wright attend?
Dwight Wright attended Youngstown State University.
What skills is Dwight Wright known for?
Dwight Wright has skills like Microsoft Office, Leadership, Management, Customer Service, Microsoft Excel, Microsoft Word, Html, Sql, Team Leadership, Windows, Social Media, Program Management.
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Dwight Wright
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