• Led distributed Agile teams of 6-18 people from across different functional areas and Agile Release Trains (ARTs), educating them in the adoption of Agile ways of working.• Assisted Product Managers and Product Owners in developing milestones, roadmaps, and objectives, creating user stories, and managing meetings to ensure the success of Program Increment Planning (PIP) sessions.• Championed an Agile growth mindset and spirit of continuous improvement and learning to ensure the development teams delivered the business value committed to during quarterly PI Planning.• As Agile Subject Matter Expert, coached teams, Product Owners, and management to improve Agile practices and deliver high-quality products to the organization’s business partners.• Guided high-performing, self-organizing teams and facilitated remote Agile ceremonies to empower the continuous delivery of features that improved business processes and reduced technical debt.• Reported to management on Agile teams’ weekly outcomes and key metrics and acted on feedback from team Retrospectives to continuously improve team dynamics, processes, and performance.• Brought alignment to previously disparate teams inspiring them to support the adoption of new Development Value Streams as the department organized around value in its Lean Agile journey.• Collaborated with Release Train Engineer, Product Owner, and Business teams to gather requirements, identify and monitor risks, plan capacity, and build product backlogs.• Followed Agile frameworks processes and best practices in removing impediments, managing defects, and handling personnel turnover to constantly improve team dynamics and performance.• Engaged in weekly Scrum Master Community of Practice meetings to align with Compliance, Release and Change Management, and Enterprise Project Management Office (EPMO) processes.

• Acquired Scrum Master knowledge and experience facilitating Agile ceremonies and coaching teammates on the Agile delivery of business and technical value.• As mainframe Tech Lead, supported critical Benefits and Payroll processes and partnered with Risk, Compliance, and Legal business partners to identify, mitigate, and remediate Sensitive Data issues.• Exceeded annual goals for removing legacy HR mainframe jobs and artifacts from Production to reduce technical debt and prepare for the mainframe application’s retirement.• Supported 25+ Learning and Development desktop applications ensuring software lifecycle compliance with IT Release and Asset Management (ITRM), User Developed Application (UDA) governance, and Business Continuation planning.• Led the successful Enterprise rollout of WalkMe software in alignment with release and change management standards, to simplify the user experience of USAA’s online systems.

• Provided Tech Lead oversight of member servicing Training Environment systems, facilitated the creation of test data, and trained Help Desk teams to ensure the availability of these systems.• Worked with Microsoft development tools, Unix, and zOS in supporting member servicing desktop and mainframe applications, so that critical business operations were not impeded.

• Utilized Microsoft Systems Management Server (SMS) to distribute software to all PCs and laptops across the Enterprise ensuring required business and security updates were installed.• Collaborated with all USAA’s lines of business to build and administer Desktop Software Profiles, becoming the Subject Matter Expert (SME) on these processes.

USAA Contract

Propriety software installer on peer-to-peer medical networks