Drew Smith Email & Phone Number

Founder and CEO of Automata Technology Services LLC, specializing in consulting and training in areas of Apple Platform Deployment/Support, CampusCloud SIS, Academic Technology Solutions, and Fractional/Virtual CIO services.

Steubenville, Oh, Us

My primary responsibilities in this role include administration and support of the college's Student Information System (SIS), management of the EGCC IT Support Center (IT Help Desk), and development of our mobile application for iOS and Android (EGCC Mobile).Student Information System (CampusCloud SIS) Responsibilities include...- Primary point of contact for all SIS related support and system administration.- Configure and maintain all custom features of the SIS to support all functional departments including Academics, Admissions, and Financial Aid.- In partnership with the Financial Aid and Registrar’s Offices to support data integrity and data maintenance activities and bulk processes.- Build custom SQL reports on demand for staff and utilize APIs to execute batch updates to student records as requested.- Oversee all SIS integrations including attendance and grade reports from the Canvas LMS, Parchment transcripts, Badgr/Canvas Credentials, and PowerFAIDs.EGCC IT Support Center Responsibilities Include...- Supervise the IT Help Desk Team including hiring, training, coaching, scheduling, and evaluation.- Ensure students contacting the IT Help Desk receive a high level of customer service and support through tools including live listen-in, chat transcripts, and recorded calls.- Monitor IT performance metrics, SLA targets, resolution times, and user satisfaction results.- Maintain KB articles and canned responses for analyst training and response efficiency.- Compile and present month-end reports to the CIO/COO and broader IT team.Mobile App Development (EGCC Mobile) Responsibilities include...- Develop and maintain both iOS and Android versions of the EGCC Mobile app for students.- Added enhancements including a news feed, degree plan, student holds, a schedule Home Screen widget, watchOS support, ledger card with balance, academic progress report, honors, and a digital student ID among other features.

Pittsburgh , Pa, Us

After several phases of leadership reorganizations, I took the helm as the Director of the Campus Technology department. As a result of the various shake-ups in IT leadership over the past few years, IT staff on campus had become frustrated, complacent, and skeptical. I quickly focused the team on the four principles of execution (4DX), invested in training staff through ‘Tech Talk’ webinars, established standardized processes, and fixed communication gaps which improved employee morale and led to lower staff turn-over and higher customer satisfaction scores. In addition to resolving our staffing crisis, these were my other core responsibilities:• In conjunction with the Chief Information Officer, developed and directed the technology strategy for campus-based technology to include staffing, CapEx and OpEx budgets, project resource planning, infrastructure upgrades, and other initiatives.• Lead a large team of technology professionals providing support to over 75 remote campuses across the United States.• Provided leadership and managed a staff of direct reports responsible for areas including systems administration, desktop support, audio-visual systems, and student-side tech support activities.• Developed key performance indicators for individual contributors as well as developed a system of metrics for measuring solution delivery and customer service in line with 4DX principles.• Managed relationships with campus leaders including Presidents/Chancellors, Deans, Department Directors, Executive Committee members, and faculty.• Traveled regularly to campus locations and performed technology service audits which included meeting with students, staff, and faculty; assessing technology delivery standards, and auditing technology solutions.• Oversaw the teams that provided support through various campus teach-out activities as some locations were sold or closed.

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

My goal as the Director of Campus Tech Architecture was to streamline, simplify, eliminate, and automate various areas of our campus-based infrastructure and classroom support processes amid a restructuring that saw a number of local campus-based IT positions being eliminated from the organization. Several of my team’s achievements and core responsibilities included:• Consolidated 52 different Windows domains into a single centralized domain. Consolidated hundreds of individual software images into two (one Mac, one PC).• Automated quarterly software updating and patching activities using Altiris and Munki solutions.• Consolidated hundreds of redundant campus based license servers into a dozen centralized license servers to reduce annual software licensing cost by several million dollars.• Oversaw the complete solution lifecycle from initial discovery and exploration to design, build, test, and launch activities.• Managed the day to day efforts of the design team including project management, training, quality testing, and continual improvements to solutions using Agile/Scrum methodologies.• Created documentation standards for design, deployment planning, hardware life-cycle, and software life-cycle for all campus-based technology solutions.

Cincinnati, Oh, Us

Upon taking the role at Brown Mackie College at their central services office in Cincinnati, I found an IT infrastructure that had been severely neglected for several years. Partnering with the Group Vice President and President of the college system, we modernized the classroom learning spaces, overhauled the computer labs, built a first class wireless infrastructure and deployed an innovative 1:1 iPad solution for students and faculty. A few of the more noteworthy accomplishments during my time at Brown Mackie College include:• We were one of the first iPad initiatives and at the time the largest scale deployment of over 30,000 units in 28 campuses across 15 states.• We saved the students thousands of dollars on physical textbook fees and put powerful technology into the hands of everyone.• Completed a cost benefit analysis, developed a business case, and developed a project plan for deploying iPads to all students with-in a six month window of time. This included end-to-end operations starting with recruitment and enrollment through orientation and student training. Worked along side all senior college personnel to implement the required process changes in their departments.• Developed a public iTunes U site for the college to assist with enrollment and recruitment activities.• Developed and maintained an online course in iTunes U that oriented students to their new iPad and provided them with guided self-service support ‘lessons’ to help them get the most out of their devices.• Developed and implemented a next-generation technology infrastructure strategic plan for 28 remote campuses. This included staffing, system requirements, classroom software requirements, and hardware life-cycle planning.• Provided all IT installation services for over a dozen new campus startups or relocations.• Evaluated, trained, hired, and coached a team of regional technology specialists to implement and support the strategic plan of the college campuses.

Atlanta, Georgia, Us

I had the opportunity to relocate from Minnesota to sunny Florida in late 2003 where I was tasked with providing IT installation services for a new campus being built for the Art Institutes and oversee technology through their first several years of growth. A few of my major accomplishments as Associate Director of Technology included:• Oversaw the IT portion of the new facility construction, network installation, and IT system turn-up.• Managed several phases of expansion as the campus grew including addition of new computer lab space and the construction of a HD film and visual effects studio and SAN for video editing.• Provided all the day-to-day technology support including color print services, equipment checkout, and computer lab systems.

Atlanta, Georgia, Us

After being promoted from a part-time student worker to a full-time computer technician, then again to Technology Support Supervisor, I was tasked with modernizing the campus’ network and classroom systems. I hired a team of technicians and with the support and guidance of the Faculty Technology Committee, we improved many of the technology solutions for students on campus including:• Rebuilt the campus network and systems architecture including deployment of Active Directory.• Upgraded all Mac lab hardware and managed the upgrade from classic Mac OS to macOS X.• Migrated the PC labs from Windows NT 4 to Windows XP and upgraded PC hardware.• Upgraded print output and equipment checkout services to provide a better student experience.

Atlanta, Georgia, Us

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Game And Interactive Media Design

Associate Of Arts - Aa, Computer Animation