Drew Smith Email & Phone Number

Founder and CEO of Automata Technology Services LLC, specializing in consulting and training in areas of Apple Platform Deployment/Support, CampusCloud SIS, Academic Technology Solutions, and Fractional/Virtual CIO services.

Steubenville, OH, US

My primary responsibilities in this role include administration and support of the college's Student Information System (SIS), management of the EGCC IT Support Center (IT Help Desk), and development of our mobile application for iOS and Android (EGCC Mobile).Student Information System (CampusCloud SIS) Responsibilities include...- Primary point of contact.

Pittsburgh, PA, US

• After several phases of leadership reorganizations, I took the helm as the Director of the Campus Technology department. As a result of the various shake-ups in IT leadership over the past few years, IT staff on campus.
• In conjunction with the Chief Information Officer, developed and directed the technology strategy for campus-based technology to include staffing, CapEx and OpEx budgets, project resource planning, infrastructure.
• Lead a large team of technology professionals providing support to over 75 remote campuses across the United States.
• Provided leadership and managed a staff of direct reports responsible for areas including systems administration, desktop support, audio-visual systems, and student-side tech support activities.
• Developed key performance indicators for individual contributors as well as developed a system of metrics for measuring solution delivery and customer service in line with 4DX principles.
• Managed relationships with campus leaders including Presidents/Chancellors, Deans, Department Directors, Executive Committee members, and faculty.

Pittsburgh, PA, US

Pittsburgh, PA, US

• My goal as the Director of Campus Tech Architecture was to streamline, simplify, eliminate, and automate various areas of our campus-based infrastructure and classroom support processes amid a restructuring that saw a.
• Consolidated 52 different Windows domains into a single centralized domain. Consolidated hundreds of individual software images into two (one Mac, one PC).
• Automated quarterly software updating and patching activities using Altiris and Munki solutions.
• Consolidated hundreds of redundant campus based license servers into a dozen centralized license servers to reduce annual software licensing cost by several million dollars.
• Oversaw the complete solution lifecycle from initial discovery and exploration to design, build, test, and launch activities.
• Managed the day to day efforts of the design team including project management, training, quality testing, and continual improvements to solutions using Agile/Scrum methodologies.

Cincinnati, OH, US

• Upon taking the role at Brown Mackie College at their central services office in Cincinnati, I found an IT infrastructure that had been severely neglected for several years. Partnering with the Group Vice President and.
• We were one of the first iPad initiatives and at the time the largest scale deployment of over 30,000 units in 28 campuses across 15 states.
• We saved the students thousands of dollars on physical textbook fees and put powerful technology into the hands of everyone.
• Completed a cost benefit analysis, developed a business case, and developed a project plan for deploying iPads to all students with-in a six month window of time. This included end-to-end operations starting with.
• Developed a public iTunes U site for the college to assist with enrollment and recruitment activities.
• Developed and maintained an online course in iTunes U that oriented students to their new iPad and provided them with guided self-service support ‘lessons’ to help them get the most out of their devices.

Atlanta, Georgia, US

• I had the opportunity to relocate from Minnesota to sunny Florida in late 2003 where I was tasked with providing IT installation services for a new campus being built for the Art Institutes and oversee technology.
• Oversaw the IT portion of the new facility construction, network installation, and IT system turn-up.
• Managed several phases of expansion as the campus grew including addition of new computer lab space and the construction of a HD film and visual effects studio and SAN for video editing.
• Provided all the day-to-day technology support including color print services, equipment checkout, and computer lab systems.

Atlanta, Georgia, US

• After being promoted from a part-time student worker to a full-time computer technician, then again to Technology Support Supervisor, I was tasked with modernizing the campus’ network and classroom systems. I hired a.
• Rebuilt the campus network and systems architecture including deployment of Active Directory.
• Upgraded all Mac lab hardware and managed the upgrade from classic Mac OS to macOS X.
• Migrated the PC labs from Windows NT 4 to Windows XP and upgraded PC hardware.
• Upgraded print output and equipment checkout services to provide a better student experience.

Atlanta, Georgia, US

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Game And Interactive Media Design

Associate Of Arts - Aa, Computer Animation