David Wunderley Email & Phone Number

Greater Pittsburgh Area

•Work directly with corporate leadership to understand strategic & tactical goals to effectively deliver appropriate Infrastructure services and capabilities.•Day-to-day management of datacenter teams including database, network, systems, and frontline operations.•Cultivate an environment of continuous improvement by providing strategic vision, leadership, training, and mentoring.•Instrumental in formation and management of IT PMO and ongoing work to improve the IT organization.•Creation and management of interview and training process for all new hires to build and maintain successful teams.•Lead and manage long term I&O strategy and technology upgrades over 3-5 year cycles.•Risk management and mitigation across I&O initiatives, IT projects, and daily support.•Vendor and contract management for all I&O initiatives, maintenance, and services.•Analyze and solve complex problems and manage conflict in an information technology service team setting to drive effciency across IT organization.•Plan, prepare, and manage operational (Capital and Expense) budgets, in collaboration with CIO/CFO and other IT departments. Maintain a flat budget while driving cost savings through upgrades year over year.•Development and tracking of analytics to maintain I&O success and manage SLAs; consistently drive 99% datacenter uptime.•Manage the full I&O project lifecycle from the business case to delivery and transition to operations support.•Ensure that projects are completed on time and meet business and system requirements. •Facilitate meetings with stakeholders and customers to gather functional and technical requirements and oversee the communications.•Effectively communicate project milestones, objectives, and expectations to team members and stakeholders and leadership in a timely manner.•Maintain department policies, procedures, and communication (i.e. project methodology, project sites, project plans, operating procedures, announcements, and outage communication.)

Greater Pittsburgh Area

•Work directly with corporate leadership to understand strategic & tactical goals to effectively deliver appropriate Infrastructure services and capabilities.•Management of datacenter teams including database, network, and systems.•Cultivate an environment of continuous improvement by providing strategic vision and leadership.•Perform appropriate tasks to plan, control and communicate department objectives, timelines and activities. •Analyze and solve complex problems and manage conflict in an information technology service team setting, and work effectively across IT organization.•Manage vendor relationships for all Infrastructure components (Hardware & Software).•Ensure skills are available when needed and training needs are addressed based on projected needs.•Plan, prepare and manage operational (Capital and Expense) budgets, in collaboration with CIO/CFO and other IT departments.•Manage the full project lifecycle from the business case to delivery and transition to operations support.•Ensures that projects are completed on time and meet business and system requirements. •Conducts all project management tasks to ensure schedule, cost and quality goals.•Facilitate meetings with stakeholders and customers to gather functional and technical requirements.•Manage multiple technical disciplines in order to produce and deliver a quality solution.•Manage project and resource scheduling and oversee the communications between team’s members and stakeholders.•Identifies and resolves issues/conflict within the project team.•Follow-up on issues, risk and actions.•Effectively communicate project milestones, objectives and expectations to team members and stakeholders and leadership in a timely manner.•Interact with vendor community to procure necessary infrastructure and tools in a timely manner.•Maintain department Portal content (i.e. project portfolio, project sites, project plans, announcements, and outage communication.)

Greater Pittsburgh Area

•Manage the full project lifecycle from the business case to delivery and transition to operations support.•Ensures that projects are completed on time and meet business and system requirements. Conducts all project management tasks to ensure schedule, cost, and quality goals.•Facilitate meetings with stakeholders and customers to gather functional and technical requirements.•Manage multiple technical disciplines in order to produce and deliver a quality solution.•Manage project and resource scheduling and oversee the communications between team’s members and stakeholders.•Develops project plans, schedule, and work breakdown structure for projects.•Identifies and resolves issues/conflict within the project team.•Plan, schedule and monitor project timelines and milestones•Follow-up on issues, risk, and actions.•Effectively communicate project milestones, objectives, and expectations to team members and stakeholders and leadership in a timely manner.•Interact with vendor community to procure necessary infrastructure and tools in a timely manner.•Maintain department Portal content (i.e. Project Portfolio, Project Sites, Project Plans, Announcements, and outage communication).•Adheres to change management processes during the project lifecycle.

Greater Pittsburgh Area

•Responsible for administration, support, and management of 200+ Microsoft Windows servers in an AD DS environment.•Responsible for research, design, implementation, and support of all datacenter technologies.•Day-to-day management of VMWare VSphere infrastructure and underlying hardware.•Involved in design and implementation of Cisco Unified Computing System and server consolidation target of 90% virtualization.•Design, implementation, and management of Business Service Management solution utilizing Tango/04 VMS software and in house processes.•Install, management, and support of Citrix environment for remote users and 21 remote terminal locations.•Management and support of HP/EMC SAN and DataDomain storage infrastructure.•Responsible for management of Windows Server Updates Services for all QA/Production servers.•Creation and maintenance of CMDB process for Datacenter assets and strategic analysis.•Responsible for support and maintenance of fax infrastructure.•Perform ongoing yearly projects as designated by IT director.•Responsible for my own time management, documentation, and task prioritization.•Available 24/7 via cell and email for remote support of datacenter environment.

•Responsible for all client technology including hardware, software, and environment design. Continue to perform tasks and manage systems as required when a PC Support Analyst.•Instrumental in developing and deploying Citrix based thin model to 21 remote terminals. Designed client printing model, modeled user desktop and application setup, and completed client conversions on site.•Deploy and manage HP thin devices as replacements for PC hardware as part of thin environment.•Responsible for support and management of client QA environment and conversion to VM based desktops.•Responsible for day-to-day support of Citrix thin environment and user support.•Responsible for all cell phone and BlackBerry device management, support, and billing.•Responsible for monitoring of Windows Server Update Services, patch deployment, and client/server updates.•Participate in QA and Production software updates rollouts as required.•Worked with a team of peers to develop an internal application tracking process to monitor support hours, employee responsibilities, and update tracking.•Worked with equipment vendor to develop a process for a purchase authorization service. This process allows equipment ordering and asset tracking via a custom portal page.

•Analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals for all users.•Document, maintain, upgrade, and replace desktop hardware and software systems.•Responsible for Windows XP client rollout and management and updating of company desktop images.•Research possible technology alternatives, applications, technology trends, and make recommendations to IT director as necessary.•Monitoring, assignment, and creation of PC Support trouble tickets to ensure timely response and resolution.•Responsible for installation, design, and data entry into Altiris Asset Management system and function as the overall Asset Management administrator.•Creation and maintenance of Windows 2000/XP desktop security and user policies.•Deployment and installation of software applications to user workstations using a variety of methods, including Altiris Deployment solution.•Responsible for monitoring Microsoft security flaws and implementing the necessary fixes company wide via a variety of methods.•User, computer, and GPO support and maintenance via Active Directory.•Development of VBScript’s for automation of a variety of desktop support functions.•Responsible for customer contact, troubleshooting, price quoting, and service for PC Express Service jobs including OS installs, virus removal, network setup, etc.•Purchasing and price quoting for new hardware and software.

•First level software, hardware, and network troubleshooting support for all end users via telephone calls, e-mail, and personal requests.•Responsible for call logging and trouble ticket creation for a variety of support issues.•Document, track, and monitor each problem ticket to ensure a timely resolution.•Responsible for delegation and assignment of tickets to various support levels of IT department.•User account creation and administration.•Miscellaneous tasks and projects as designated by IT Director.•Basic UNIX/Win 2K Server backup and daily maintenance operations.•Worked 1st, 2nd, and 3rd shifts as required.

•Train and educate workshops of Middle School - High School teachers on up to date technology and software.•Design workshop format, presentation, and curriculum based on Microsoft Office XP suite, Internet technology, etc.•Present examples of software in action; walk class step-by-step through in-class exercises.