David Wunderley Email & Phone Number

Greater Pittsburgh Area

• Work directly with corporate leadership to understand strategic & tactical goals to effectively deliver appropriate Infrastructure services and capabilities.
• Day-to-day management of datacenter teams including database, network, systems, and frontline operations.
• Cultivate an environment of continuous improvement by providing strategic vision, leadership, training, and mentoring.
• Instrumental in formation and management of IT PMO and ongoing work to improve the IT organization.
• Creation and management of interview and training process for all new hires to build and maintain successful teams.
• Lead and manage long term I&O strategy and technology upgrades over 3-5 year cycles.

Greater Pittsburgh Area

• Work directly with corporate leadership to understand strategic & tactical goals to effectively deliver appropriate Infrastructure services and capabilities.
• Management of datacenter teams including database, network, and systems.
• Cultivate an environment of continuous improvement by providing strategic vision and leadership.
• Perform appropriate tasks to plan, control and communicate department objectives, timelines and activities.
• Analyze and solve complex problems and manage conflict in an information technology service team setting, and work effectively across IT organization.
• Manage vendor relationships for all Infrastructure components (Hardware & Software).

Greater Pittsburgh Area

• Manage the full project lifecycle from the business case to delivery and transition to operations support.
• Ensures that projects are completed on time and meet business and system requirements. Conducts all project management tasks to ensure schedule, cost, and quality goals.
• Facilitate meetings with stakeholders and customers to gather functional and technical requirements.
• Manage multiple technical disciplines in order to produce and deliver a quality solution.
• Manage project and resource scheduling and oversee the communications between team’s members and stakeholders.
• Develops project plans, schedule, and work breakdown structure for projects.

Greater Pittsburgh Area

• Responsible for administration, support, and management of 200+ Microsoft Windows servers in an AD DS environment.
• Responsible for research, design, implementation, and support of all datacenter technologies.
• Day-to-day management of VMWare VSphere infrastructure and underlying hardware.
• Involved in design and implementation of Cisco Unified Computing System and server consolidation target of 90% virtualization.
• Design, implementation, and management of Business Service Management solution utilizing Tango/04 VMS software and in house processes.
• Install, management, and support of Citrix environment for remote users and 21 remote terminal locations.

• Responsible for all client technology including hardware, software, and environment design. Continue to perform tasks and manage systems as required when a PC Support Analyst.
• Instrumental in developing and deploying Citrix based thin model to 21 remote terminals. Designed client printing model, modeled user desktop and application setup, and completed client conversions on site.
• Deploy and manage HP thin devices as replacements for PC hardware as part of thin environment.
• Responsible for support and management of client QA environment and conversion to VM based desktops.
• Responsible for day-to-day support of Citrix thin environment and user support.
• Responsible for all cell phone and BlackBerry device management, support, and billing.

• Analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals for all users.
• Document, maintain, upgrade, and replace desktop hardware and software systems.
• Responsible for Windows XP client rollout and management and updating of company desktop images.
• Research possible technology alternatives, applications, technology trends, and make recommendations to IT director as necessary.
• Monitoring, assignment, and creation of PC Support trouble tickets to ensure timely response and resolution.
• Responsible for installation, design, and data entry into Altiris Asset Management system and function as the overall Asset Management administrator.

• First level software, hardware, and network troubleshooting support for all end users via telephone calls, e-mail, and personal requests.
• Responsible for call logging and trouble ticket creation for a variety of support issues.
• Document, track, and monitor each problem ticket to ensure a timely resolution.
• Responsible for delegation and assignment of tickets to various support levels of IT department.
• User account creation and administration.
• Miscellaneous tasks and projects as designated by IT Director.

• Train and educate workshops of Middle School - High School teachers on up to date technology and software.
• Design workshop format, presentation, and curriculum based on Microsoft Office XP suite, Internet technology, etc.
• Present examples of software in action; walk class step-by-step through in-class exercises.