Dean Anderson Email & Phone Number

Philadelphia, PA, US

I founded a consultancy that drives digital transformation and operational efficiency in banking and payments. Selected Highlights Include:- By collaborating with global tech leaders and leveraging leading edge techniques and tools such as GenAI via ChatGPT, I implement best practices that boost efficiency and client satisfaction.- For a regional US bank.

Maitland, FL, US

In this position, I scaled the BaaS function from 8 to 13 FinTech partners, enhancing productivity through automation and streamlined processes. Selected Highlights Include:- I cut onboarding time from 45 to 21 days, reduced card fraud and chargebacks from 8% and 12% to below 2%.- I improved the risk management process and boosted productivity by 35%.

Henrico, Virginia, US

Here, I played a key role in establishing a new customer channel and operations practice, focused on improving customer experience via process optimization.Selected Highlights Include:- By analyzing current methods and proposing more efficient strategies, I enhanced operational efficiency and customer engagement.- My work included leading consulting.

Toronto, Ontario, CA

During this time, I designed and led the strategy to modernize TD's customer identity and authentication system, consolidating disparate login systems into a single platform. I managed a $75M budget, a team of 4 senior product leaders, and over 150 cross-functional members.Selected Highlights Include:- I successfully executed two rollout phases: Phase 1.

Toronto, Ontario, CA

I managed a risk and operations team supporting over 350 projects annually, overseeing smooth transitions from development to production and testing digital launches.Selected Highlights Include:- I led a team of operations and risk professionals, transforming the Digital & Payments Operations and Risk team from 15 to 100+ members in 6 years.- I maintained.

Toronto, Ontario, CA

• Joined TD Bank to lead North American Online Channel Operations Teams in systems operations, customer insights, online fraud, and vendor management.Selected Highlights Include:
• Ensured smooth operations and enhanced customer experience, resulting in increased customer satisfaction and retention.
• Implemented strategies to streamline processes and optimize online operations for TD Bank.

Mclean, VA, US

• I lead the home loans strategy and pricing function for Capital One post ING DIRECT acquisition.Selected Highlights Include:
• Developed innovative strategies to grow the Lending business at Capital One, utilizing insights into product management, marketing effectiveness, customer retention, pricing strategies, and P&L management.
• Leveraged analytical methods with market data to track performance and identify opportunities for growth.
• Regularly communicated key market trends, results, and strategies to executives.

Amsterdam, North Holland, NL

• I led the team responsible for driving production home loans through the pipeline to closing.Selected Highlights Include:
• Developed and implemented strategies for loan growth via Broker and Direct-to-Consumer channels, resulting in increased efficiency and customer retention.
• Established dashboard mechanisms to track targets, bottom line numbers, and efficiency metrics for clear visibility and status updates.

Amsterdam, North Holland, NL

• Member of the ING DIRECT startup leadership team for launch of August 2006 across the US.Selected Highlights Include:
• Led the creation and management of the Customer Service Optimization Team, overseeing Sales and Operations Life Cycle Performance Management, Variable Compensation, Workforce Planning, Data Analytics, and more.
• Successfully managed Corporate Service Level Goal, exceeding call answer targets and delivering under budget each year.
• Implemented multiple variable compensation plans to align with business changes and drive operational efficiency.

Bsc, Chemistry

Certification - Integrating Strategy And Finance For Value Creation, Strategy And Finance

Certification - Managerial And Organizational Dynamics

Ivey School Of Business - Advanced Management Program