Dean Anderson Email & Phone Number

Philadelphia, Pa, Us

I founded a consultancy that drives digital transformation and operational efficiency in banking and payments. Selected Highlights Include:- By collaborating with global tech leaders and leveraging leading edge techniques and tools such as GenAI via ChatGPT, I implement best practices that boost efficiency and client satisfaction.- For a regional US bank, I created a strategic plan to enter the homeowners association banking sector, detailing market size, target opportunities, and product recommendations, while offering a high-level execution strategy.

Maitland, Fl, Us

In this position, I scaled the BaaS function from 8 to 13 FinTech partners, enhancing productivity through automation and streamlined processes. Selected Highlights Include:- I cut onboarding time from 45 to 21 days, reduced card fraud and chargebacks from 8% and 12% to below 2%.- I improved the risk management process and boosted productivity by 35%.

Henrico, Virginia, Us

Here, I played a key role in establishing a new customer channel and operations practice, focused on improving customer experience via process optimization.Selected Highlights Include:- By analyzing current methods and proposing more efficient strategies, I enhanced operational efficiency and customer engagement.- My work included leading consulting projects and using advanced tools to address business opportunities.

Toronto, Ontario, Ca

During this time, I designed and led the strategy to modernize TD's customer identity and authentication system, consolidating disparate login systems into a single platform. I managed a $75M budget, a team of 4 senior product leaders, and over 150 cross-functional members.Selected Highlights Include:- I successfully executed two rollout phases: Phase 1 involved technical architecture and early launch, and Phase 2 replaced Challenge Questions with One Time Passwords, achieving 95% adoption in 90 days and reducing digital payment fraud by 10% year-over-year.

Toronto, Ontario, Ca

I managed a risk and operations team supporting over 350 projects annually, overseeing smooth transitions from development to production and testing digital launches.Selected Highlights Include:- I led a team of operations and risk professionals, transforming the Digital & Payments Operations and Risk team from 15 to 100+ members in 6 years.- I maintained positive audit results for 6 years, improved platform uptime by 50% over 4 years, and consistently exceeded Digital Customer Satisfaction Index targets by enhancing stability and customer recovery.

Toronto, Ontario, Ca

Joined TD Bank to lead North American Online Channel Operations Teams in systems operations, customer insights, online fraud, and vendor management.Selected Highlights Include:• Ensured smooth operations and enhanced customer experience, resulting in increased customer satisfaction and retention.• Implemented strategies to streamline processes and optimize online operations for TD Bank.

Mclean, Va, Us

I lead the home loans strategy and pricing function for Capital One post ING DIRECT acquisition.Selected Highlights Include:• Developed innovative strategies to grow the Lending business at Capital One, utilizing insights into product management, marketing effectiveness, customer retention, pricing strategies, and P&L management.• Leveraged analytical methods with market data to track performance and identify opportunities for growth.• Regularly communicated key market trends, results, and strategies to executives.

Amsterdam, North Holland, Nl

I led the team responsible for driving production home loans through the pipeline to closing.Selected Highlights Include:• Developed and implemented strategies for loan growth via Broker and Direct-to-Consumer channels, resulting in increased efficiency and customer retention.• Established dashboard mechanisms to track targets, bottom line numbers, and efficiency metrics for clear visibility and status updates.

Amsterdam, North Holland, Nl

Member of the ING DIRECT startup leadership team for launch of August 2006 across the US.Selected Highlights Include:• Led the creation and management of the Customer Service Optimization Team, overseeing Sales and Operations Life Cycle Performance Management, Variable Compensation, Workforce Planning, Data Analytics, and more.• Successfully managed Corporate Service Level Goal, exceeding call answer targets and delivering under budget each year.• Implemented multiple variable compensation plans to align with business changes and drive operational efficiency.

Bsc, Chemistry

Certification - Integrating Strategy And Finance For Value Creation, Strategy And Finance

Certification - Managerial And Organizational Dynamics

Ivey School Of Business - Advanced Management Program