Dwyane Late Email & Phone Number

Columbia, Maryland, United States

Complete daily and monthly reporting for Freddie Mac loansCorrect loan level reporting errorsReconcile DDA's and G/L'sUpdate and make corrections to loan dataComplete Loan Maintenance on Freddie Mac loansWrite procedures for Freddie Mac reporting

Thurmont, Maryland, United States

• Developed and delivered lesson plans to students
• Helped students with work and monitored their progress

Frederick, Maryland

• Worked on project to verify late charge information
• Reviewed loan documents to audit and update late charge information in database
• Analyzed tax lines for new loans to ensure accuracy
• Reviewed loan documents to verify information
• Updated incorrect lines
• Contacted County tax offices and settlement agencies to obtain information

Hagerstown, Maryland

Manager of Lien ReleasesManaged staff of 14 in processing15,000 to 20,000 Lien releases prior monthWorked with county offices to correct errors for rejected releasesMonitored staff productivity with Workforce managementAudited staff’s work and prepared monthly scorecards and yearly reviews Developed status reports for tracking staffs productivity and.

• Manager Default Research and Litigation/ Mediations
• Managed a team of 14
• Audited staff’s work and prepared monthly scorecards
• Developed productivity standards for the department and monitored daily and monthly staff performance
• Developed spreadsheets to help monitor staff performance
• Helped staff with escalated issues

• Completed classroom courses: Exercising Influence, Foundations of Leadership and Management, Targeted Selection and Diversity Workshop
• Completed numerous on line training courses including courses in managing difficult interactions, time management, assessing performance, developing employees, coaching, giving and receiving feedback, project.
• Interviewed candidates for open positions
• Supervised a group of 14 employees, both onsite and remote
• Provided feedback and coaching to staff
• Handled employee issues

• Helped manager with staff of 15
• Helped to maintain the general ledger advance items
• Worked escalated customer inquiries to research and resolve missing mortgage payment issues and notify customer of corrections
• Trained staff on work procedures
• Developed work procedures for the department
• Helped staff resolve complex problems

• Applied payments to customers account
• Set up loans on EZ Pay
• Resolved open cases from customer calls
• Resolved escalated items

• Supervised staff of ten
• Trained and coached employees
• Interviewed and hired new staff
• Ensured reporting and remitting procedures were followed for FHLMC, FNMA and GNMA loans
• Devised and implemented new procedures to improve efficiency
• Prepared monthly status reports

Associate'S Degree, Accounting

Bachelor'S Degree, Secondary Education And Teaching