+ Dedicated professional with extensive phone, email, remote access, and hands-on help desk and network administration experience+ Broad knowledge and experience in assisting with the management of the performance and security of LANs and WANs at client and server level+ Proven ability to work independently or as an integral part of a team to achieve objectives effectively in high-pressure settings to meet deadlines+ Extensive experience in developing operational plans to meet organizational goals; ability to effectively communicate with all levels of management, end users, and team members+ Organized, detail oriented and committed to delivering superior quality work; proactive, hard-working, and focused; outstanding troubleshooter