Diego Yanez

Diego Yanez Email and Phone Number

Customer Success Manager @ Odoo | Sales Strategy, CRM @ Odoo
Diego Yanez's Location
Oakland, California, United States, United States
Diego Yanez's Contact Details
About Diego Yanez

Innovative, hands-on executive with proven record of successfully leading efforts, including strategically managing commercial matters to increase revenue, efficiency, and market share.

Diego Yanez's Current Company Details
Odoo

Odoo

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Customer Success Manager @ Odoo | Sales Strategy, CRM
Diego Yanez Work Experience Details
  • Odoo
    Customer Success Manager
    Odoo Mar 2024 - Present
    Louvain-La-Neuve, Walloon Region, Be
    Cultivated strong client relationships, ensuring timely and effective resolution of issues to maintain high satisfaction levels.• Successfully guided clients in adopting and utilizing Odoo’s software, resulting in improved client performance andsatisfaction.• Achieved a high renewal rate and identified opportunities for upselling, contributing to company growth.
  • Udemy
    Account Executive, Smb
    Udemy Apr 2022 - Sep 2023
    San Francisco, Ca, Us
    • Established the Account Executive team (B2B) to provide learning solutions to SMB businesses in Latin America.• Successfully expanded existing clients working in collaboration with Customer Success, Renewals, Sales and Engineering and Legal teams.• Achieved quarterly sales target during first calendar year, efficiently making a quick impact in LATAM region.
  • Odoo
    Channel Partnership Enablement Account Manager
    Odoo Jul 2020 - Mar 2022
    Louvain-La-Neuve, Walloon Region, Be
    • Strengthened growing Channel Account Manager team (B2B) to provide ERP and CRM solutions to growing companies across Latin America.• Boosted sales revenue in the Channel team within the first two months of hire, overachieving monthly revenue goals.• Elevated partners across Latin America by assisting in the closing complex deals, moving them up in the ranks of partner levels at Odoo (Ready, Silver and Gold tiers).
  • Piercey Honda
    Sales Manager/Internet Sales Director
    Piercey Honda May 2020 - Jul 2020
    • Hired to drive market share, increase customer satisfaction, and improve daily operations to increase top- and bottom-line performance. Manage a diverse sales team split between retail and internet sales. • Increased internet sales ~15% in May with a projected boost of $100K to GP line while running a lean sales team during COVID. • Re-focused Internet Sales activities, increased productivity of team, and maximized value of CRM leads. • Ensure team members meet or exceed daily and monthly sales quotas while hitting personal performance goals.
  • Autonation
    Sales Manager/Used Car Sales Manager
    Autonation Sep 2018 - May 2020
    Ft. Lauderdale, Fl, Us
    Sales Manager• Recruited to head the Internet Sales Department. Catapulted new car sales 20% within the first month. • Re-engaged the 25-person Internet Sales Team and implemented an action plan to maximize CRM leads, which were previously disregarded. Elevated the eClose rate from 7% to 10% and achieved a 15% YOY sales increase. • Led the market in closing percentage of deals. • Earned progressive responsibility for Internet and Retail Sales Departments, totaling 40 team members. Achieved a reduction in turnover. Led with a hands-on approach and fostered open communication and transparency. Used Car Sales Department Manager• Promoted to overhaul the entire used car department. Reversed a long trend in declining profitability within the 1st 60 days.• Designed sales and operationally efficient processes that were scaled to all dealers within the market. • Made recommendations to improve customer satisfaction while increasing profitability.
  • Bank Of America
    Relationship Manager
    Bank Of America Jan 2017 - Sep 2018
    Charlotte, Nc, Us
    • Performed extensive small business (B2B) outreach and acquisition to achieve incremental monthly revenue growth that led to the branch becoming the 2nd most profitable branch in the market. • Successfully earned and maintained a customer satisfaction level in the top 10% of the region. • Earned repeat and referral business by delivering exceptional service and product solutions based on consumer needs.• Recognized in person with the 2018 Q1 Stair Step Award by the bank’s COO for delivering revenue 116.8% above goal.
  • Autonation
    Internet Sales Consultant
    Autonation Jan 2014 - Dec 2016
    Ft. Lauderdale, Fl, Us
    • Entrusted to negotiate and close deals with executive-level clients as the General Manager’s go-to salesman. Regularly earned repeat business from executive clients for providing world-class customer service. • Integral to increasing the location’s customer satisfaction index.• Planned and executed email and phone-based lead generation campaigns to increase sales volume and profits. • Consistently met or exceeded quota while attending school full time. Consistently ranked in Top 5 to Top 3.
  • Bank Of America
    Bank Teller
    Bank Of America May 2012 - Dec 2013
    Charlotte, Nc, Us
    Processed deposits, withdrawals, stop payments, wire transfers and any other transaction needed by customers. Maintained favorable customer relations through proper handling of all paying and receiving transactions, according to established guidelines.

Diego Yanez Skills

Mathematics Services Available Team Building Sales Strategy Consulting Stakeholder Management Market Commercial Matters Payments Credit Negotiations Sales Location Truth Customer Retention Sales Operations Finance San Scion Savings Business To Business Paperwork Informing Transaction Processing Disclosures Cash Handling Management Revenue Science Calls Crm Checking Spanish Leadership Sears Business Relationship Management Customer Satisfaction English Team Leadership Sage Act Asset Allocation Inventory Direct Sales Oral Communication Microsoft Office Budgeting Operations Management Bank Deposits Training Fair Use Customer Service Campaign Management Contract Negotiation Wealth Teamwork Supply Analytical Skills Project Management Conflict Resolution Basics Tactical Planning Loans Bilingualism Campaigns Auto Bargaining Customer Relations Vehicles Yahoo Retail Withdrawals Discretion Data Analysis Communication Home Negotiation Customer Needs Customer Relationship Management Fleet Sales Management Credit Reporting Credit Apparel Executive Leadership Balancing Wire Transfers Distribution Center Operations Small Business Contractual Agreements Phone Etiquette Toyota Market Share Client Rapport Sales Presentations Written Communication Retail Sales E Commerce Regulations Sales Process Distribution Guidelines Financial Services Compliance Addressing Relationship Building Limits Rate Cash Interest Rates Interpersonal Skills Budgets Financial Transactions Equal Credit Opportunity Act Darien Templates Consumer

Diego Yanez Education Details

  • California State University - East Bay
    California State University - East Bay
    Management And Operations
  • Chabot College
    Chabot College
    General

Frequently Asked Questions about Diego Yanez

What company does Diego Yanez work for?

Diego Yanez works for Odoo

What is Diego Yanez's role at the current company?

Diego Yanez's current role is Customer Success Manager @ Odoo | Sales Strategy, CRM.

What is Diego Yanez's email address?

Diego Yanez's email address is ya****@****ion.com

What schools did Diego Yanez attend?

Diego Yanez attended California State University - East Bay, Chabot College.

What skills is Diego Yanez known for?

Diego Yanez has skills like Mathematics, Services Available, Team Building, Sales Strategy, Consulting, Stakeholder Management, Market, Commercial Matters, Payments, Credit Negotiations, Sales, Location.

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