Senior Manager, Enterprise Talent Development
Las Vegas, Nevada Area (Remote)
I directed leadership development and talent management initiatives for BSC’s Leadership Academy and Enterprise Talent Development. I led Voice of Customer meetings, improving design and experience development using discovery and feedback. I also oversaw the global base of virtual professional/management development courses, led instructor qualification efficiency and collaborated with course creators to convert live instruction into Train-the-Trainer programs, increasing the number of global instructors. Additionally, I provided point of need instructions, community of practice and performance support references.Key Accomplishments:■ Transformed 18-month live training global program to 12-month on-demand experience, leading agile development team to reduce live training by 60% and saving over $570k in costs.■ Created internal coaching program, collaborating with global SME team to consolidate external coaching courses into standardized coaching model; saved 70% costs by eliminating external courses; reduced classroom time, and increasing virtual delivery, to deliver to over 5,000 people leaders across the enterprise.■ Led internal developer teams in partnership with Europe TD leader, integrating five classroom courses into single virtual program, making $1.74m regional savings and eliminating T&E and materials costs.■ Lead designer of national award-winning Accelerated Leadership Development Program, using “leaders teaching leaders” methods, graduating 240 global leaders in 8-year period, and strengthening executive leadership pipeline and producing a robust successor pool.■ Sourced, selected, and managed vendor partner, sustaining strong relationship to produce nine management/professional virtual courses in six languages to achieve global consistency in virtual delivery of management programs.