Direct client experience efforts that are consistent with ANN INC. standards; coaches associates on the client experience to increase transactions and capture client opportunities·         Develops team to accomplish store’s business objectives through attraction, selection, coaching, and motivation·         Ensures attainment of sales and payroll goals·         Directs merchandise presentation, restocking and recovery to maximize productivity·         Understands the ANN INC. culture and ensures compliance with all ANN INC. Values & Behaviors, as well as store operational standards·         Additional responsibilities as assigned

Assisted customers on starting new subscriptions, paper and digital; logging complaints, and collecting payments, past due and current. I also assisted with the daily dispatch duties which involved coordinating routes between the carriers, area managers, and internal management.

Assisted customers in purchasing and operating all products AT&T offered. Excelled in customer service and brand loyalty. Assisted with minor technical issues, collecting payments, setting payment arrangements, and upgrading services.

Assisted customers in making flight reservations. Helped guide customers in utilizing every travel tool available on Southwest.com. Updated billing information and took payments on both past due and current request.Excelled in resolving billing issues and overall customer satisfaction.Works well in any environment and very personable.