Dyan Grace Cusi Email & Phone Number

Abu Dhabi, United Arab Emirates

March 2010 – May 29, 2017IT SPECIALIST BASIC DUTIES• IT Technical support to all user’s• Server Administrator, responsible for company’s entire server administration, security and configurationDetailed Job DescriptionIT TECHNICAL SUPPORT HELPDESK (Hardware and Software)• Provides (24/7) Technical voice and non-voice support to user for faster problem troubleshooting• Can perform hardware repair and installation for Desktop PC/Laptop and Printers• Conduct security Patch installation, Maintenance and Monitoring• Manage installation, configuration and service request for desktop/laptop computer, mobile devices and other IT related request• Support network problem, email, file server access and active directory user’s account• Performs on-site and remote technical support to lessen production downtimeSERVER ADMINISTRATOR (Server, Database Operation)• Performs/schedule Server and system backups using Symantec Backup Exec, disaster and recovery procedures• Configure, install new Physical and VMware server • Administer and support the system operation of Company’s File/ Print Server, Exchange Server, Application Server, Active Directory Server, SAV server and WSUS server• Assist in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment and software application in line with ITIL.• Documents Server Problems and resolution for future references• Monitors and maintains list of software licenses inventory control• In-charge of data Center Security and implement policies for continued improvement of data security• Administer, maintain, and create approved users of company internet server and electronic mail server (Exchange Server)• Create, configure, migrate, manage, convert, and monitor virtual machines and virtual appliances

Lipa City, Batangas

October 2008 – February 2010Recruitment Supervisor (Human Resources Section)• In charge of Recruitment for Staff and above positions. Includes posting of advertisement, giving preliminary examination, conducting initial interview and endorsement to requesting department.• Monitoring and documentation of employee movement for Staff and above including evaluation, retirement benefit documentation, internal hiring, employee transfer maintenance of 201file and other important matters related to. • Sub-in charge in recruitment of operator positions especially during mass recruitment• Giving orientation to all newly-hired employees regarding company rules and regulations.• Monitors turn-over rate includes conducting exit interview to separated employees for staff and above. • Preparation of Monthly reports related to human resources including manpower headcount, complement, resignation rate and other graphical reports • Releasing of certificate of employment to separated and active employees from Staff and above positions.

Lipa City, Batangas

October 2006 – September 2008Recruitment Staff II (Human Resources Section)• Handles the orientation of new hires on Company Policy, Rules and Regulations, Work, Decorum and Benefits.• Prepares advertisements drafts for posting of vacancies in newspapers.• Conducts preliminary evaluation including giving examination and preliminary interview to applicants from Supervisors, Assistant Supervisor and Staff positions.• Schedules applicants who passed preliminary screening for interview with requesting departments• Prepares and sends out Background Investigation of applicants being considered for the position.• Coordinates with other government agencies and conducts applicant sourcing through job fairs in universities and colleges for manpower pooling. • In charge of orientation of Company Rules and Regulations, Work Decorum and Benefits to all newly-hired employees• Prepares appointment sheets of newly-hired employees.• Handles on-the-job training programs that include coordination with universities and monitoring of trainees’ schedule.• Prepares monthly reports related to manpower needed for documentation.• In-charge in processing of clearance and conducts exit interview to separated employees• In charge for the maintenance of the 201 in the system and the status of employeesMarch 2005 – September 2006Payroll Staff I (Human Resources Section)• In charge in Payroll Processing from Operator up to Managerial Position• Process Final Pay of resigned employee• Issue Certificate of Compensation Payment / Tax Withheld• In charge in Bonus / Evaluation Processing• Responsible person for the Salary update for newly hired members• Process Payroll and Timekeeping Monthly report• In charge in Timekeeping and Payroll System Monitoring