Dyan Knapp Email & Phone Number

Denton, Tx, Us

Denton, Texas, United States

Finally going back to school to finish up and earn my PhD!

Coopersburg, Pennsylvania, United States

• Deliver instructional briefings with electrical and general contractors ensuring proper installation and integration of Lutron systems saving countless hours of troubleshooting time for Lutron programmers• Educate Strategic Accounts Team members on technical aspects of products and software for effective system design and communication with project partners• Interview and evaluate potential Field Applications Specialists ensuring delivery of world class customer service• Develop and implement process documents delivering system design consistency to over 50 projects for single client• Outline work plans, write timelines, and generate initial budget as part of scope determination ensuring timely delivery of completed projects to customers

Austin, Tx

• Trained, mentored, and qualified 50+ technicians, including the lead application engineers on projects for American Airlines, Hess, Conoco, and Kalahari Resorts• Instructed clients to operate installed lighting control systems to maximize user experience and customer satisfaction• Developed and implemented operational strategy as Lead Technician for multimillion-dollar Oracle Austin Waterfront Campus, project completed on time and under budget• Provided outstanding service to clients through effective communication and in-depth product knowledge leading to significant customer upgrades including the Grand Hyatt San Antonio, Henry B. Gonzales Convention Center and JW Marriott Hill Country Resort & Spa• Awarded for Largest Technology Support Plan Sale 2015, Most Miles Traveled 2017, Largest Project Startup 2014• Selected for high-profile company projects in London, Dublin, Macau, and Toronto

Brussels, Belgium

• Compiled critical reference documents regarding NATO-Russia Council meetings keeping the mission delegation up to date on all committee proceedings• Briefed Department of Defense liaison in Washington in preparation for successful defense ministerial meeting• Assessment on NATO member defense spending presented in Defense Policy Planning Committee laying the groundwork for the Secretary of Defense's visit during the 2011 Defense Ministerial Meeting

Uss Theodore Roosevelt, Cvn-71

• Provided hands-on training and instruction for over 200 department personnel from all four department divisions ranging in rank from Lt Commander to Petty Officer Third Class• Education Petty Officer, Division 404, Recruit Training Command; ensured all 80 division recruits passed the Naval history exam required for boot camp graduation • Advised officers and non-commissioned personnel providing daily expert Reactor plant electrical systems evolution and maintenance briefings• Commanding Officer's Personal Excellence Award, Naval Nuclear Power Training Command• Navy and Marine Corps Achievement Medal for 1000-piece rotating equipment data collection and analysis program, CVN-71 noted by Commander, Naval Air Forces Atlantic for best program on East Coast

Washington D.C. Metro Area

Assisted Legislative Assistants with special projects, sorted 400+ pieces of daily mail, gave constituent tours of US Capitol, professionally screened and routed phone calls, maintained constituent database

Master Of Global Policy Studies, Russian, Central European, East European And Eurasian Studies, 3.5

Activities and Societies: Lyndon B. Johnson School of Public Affairs• Policy Research Project - “Economic and Regulatory Challenges.

Bachelor Of Arts - Ba, International Relations And Affairs, 3.6

• Study Abroad in the Czech Republic – Political and Economic Transition of Hungary, Czech Republic, Slovakia, and Poland • Dean's List.