As an expert wireless team leader, I have honed advanced skills in troubleshooting and implementing wireless solutions. I am adept at managing high-priority incidents that require expert-level intervention and am committed to analyzing infrastructure to suggest improvements that prevent future issues and enhance performance. I have a proven track record of delivering high-profile services that significantly boost customer satisfaction while meeting business objectives related to cost efficiency and overall performance. My leadership extends to coaching and mentoring team members, recognizing and promoting top performers to help them achieve their career goals. My expertise encompasses a deep understanding of wireless protocols, including 802.11b/g/a/n/ac/ax, and roaming protocols such as 802.11i (OCK) and 802.11r (Fast Transition). I am well-versed in wireless security environments, including WPA2/WPA3-AES/PSK/802.1x, and have extensive experience configuring and supporting various series of wireless LAN controllers like the 3504, 5520, 8540, and 9800, in both hardware and virtual machine formats. Additionally, I possess a strong understanding of Cisco Access Point models and specialize in indoor/outdoor MESH, workgroup bridging, and location based services. My technical proficiency extends to configuring and troubleshooting Cisco LWAPP/CAPWAP wireless networks, Cisco Mobility Service Engine/CMX, and Cisco Prime Infrastructure.

As a member of the Wireless Backbone team, I am directly involved in supporting the new 9800 Wireless LAN Controller (WLC) platform. This role requires collaboration with Cisco developers to tackle complex software and design issues. It offers continuous opportunities for skill development, enhancement of current capabilities, and significant professional growth.

• Deliver expert-level technical support to clients managing advanced issues related to TACACS+, RADIUS, 802.1x authentication protocols (including EAP-TLS, EAP-TTLS, EAP-PEAP, EAP-FAST, and EAP-Chaining), Active Directory, and Multi-Factor Authentication (MFA) solutions such as Duo and RSA, within ACS 5.x and ISE 2.x & 3.x environments. • Execute the deployment and sustainment of comprehensive security solutions, including Bring Your Own Device (BYOD) policies, Guest Authentication, Profiling, Posture assessment, and Mobile Device Management, to protect network security and ensure data privacy. • Configure and provide specialized guidance on API integrations, including REST API and pxGrid, to optimize system interoperability and streamline data exchange processes. • Utilize sophisticated diagnostic techniques to pinpoint and resolve intricate problems within the specified product area, ensuring timely and efficient issue resolution. • Engage proactively in initiatives aimed at augmenting the team's technical expertise and knowledge base, promoting a culture of continuous learning and enhancement. • Facilitate in-depth technical training sessions for new team members, equipping them with the essential skills and knowledge to effectively navigate complex technical landscapes and deliver high-quality support services.