Yanilsa Diaz Email & Phone Number

Queens, New York, United States

Coordinate the Friendly Visiting Program, focusing on recruiting, interviewing, placing, and monitoring volunteers.Conduct initial screenings for all QCH volunteer applicants, referring them to the Friendly Visiting program or other QCH programs as needed.Manage the onboarding and orientation process for Friendly Visiting volunteers.Ensure compliance with funder requirements by completing weekly/monthly reports and data entry, as required by NYC Aging.Organize and execute volunteer appreciation events, training sessions, and recognition opportunities.Manage volunteer social media groups and create engaging content for monthly newsletters and volunteer tip sheets.Participate in community outreach by attending fairs, local markets, and events to attract new volunteers.Maintain accurate records and provide regular reports on volunteer participation.

Manhattan, New York, United States

Provided one-to-one post-secondary counseling (college and vocational training) to youth with disabilities, assessing needs, and connecting families to resources. Successfully managed Project L.E.A.D and Bridges program, increasing participant engagement by 30% through effective event planning and outreachParticipated in community outreach,partnership and recruitment through fair attendance and events.Maintained accurate and timely program data and reports in a secure Salesforce database.Developed and delivered skill-building workshops for transition age youthFacilitated self-advocacy workshops for students with disabilities in partner high schools around New York City.Facilitated parent and professional development training on topics, such as transition planning, college access and seeking accommodations, and building self-advocacy skills for students.

Queens, New York

Managed a caseload of 25-35 families residing in shelter and formulating an Independent Living Plan (ILP) based on individual family needs.Maintained regular face to face contact with clients 2-4 times a month to review ILP progress and assist in entitlement related needs.Completed Intake and Shelter Assessments that evaluated medical/mental health, substance use, legal, and/or child welfare concerns to adequately serve individual concernsConducted biweekly/weekly unit inspections to ensure families were following DHS shelter policies and assess for safety concerns.Served as liaison and advocate for client services with other community-based organizations to meet individual family/child needs and followed up on their progressCollaborated with Social Service Staff working with clients to break through barriers towards client goals and in moving towards self sufficiencyMaintained case records up to date and progress notes in CARES

Queens, New York

Provided quality customer service and information relating to Metro by Tmobile products and services to promote positive customer experienceTracked all administrative aspects of sales, including sales reporting and paperwork to establish serviceRegularly meeting and exceeding company sales quota by 20-30% through customized sales techniques and promotion of service

Bronx, New York

Provided services to a caseload of 10-12 families with special needs children in the South BronxMaintained regular face to face contact with clients 2 times a month in the homeInterviewed and evaluated clients, conducting safety and risk assessments to determine service plan for the familyEngaged parents and children in actively participating and completing service recommendationsMonitored overall family functioning and addressed safety concerns to eliminate risks and educate familiesCollaborated with community service providers, and advocated for family/child to meet individual family/child needsMaintained all case records up to date and completed accountability reports on timeFacilitated Family Team Conferences with parents, child, and service providers to review service plan goals and update service plan as deemed necessary

Manhattan, Ny

Fulfilled a 2-year commitment as a Corps member in Children’s Corps, a program designed to strengthen the child welfare system and improve outcomes for vulnerable children.Demonstrated a high level of professional and personal skills to be selected as a Corps member among hundreds of applicants. Participated in and completed the 4-week intensive pre-service Children’s Corps Training Academy at Columbia School for Social Work