Diana Nistor Email & Phone Number

Dublin City, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Consistently achieve productivity, accuracy and quality targets• Full understanding of processes within the team ensuring all policies and regulatory requirements are met• Accurate creation and maintenance of customer records and appropriate escalation when needed• Participate in departmental and team meetings and business-wide projects which impact Global sales as required.• Strive for first contact resolution and escalate and log according to regulatory guidelines• Manage to motivate the team

Dublin City, County Dublin, Ireland

Activities included:• Conducting regular reviews, audits and risk assessments to protect patient and public safety• Own and improve loss performance including payment loss, retail waste, and retail stock loss• Create and maintain a brilliant culture where we proactively deliver life-long pharmacy customers• Deliver a sustainable and efficient retail and pharmacy operating platform in your store to ensure stock availability, control costs, minimise loss and meet our customers

Dublin, County Dublin, Ireland

Activities included:• Making sure customers have a great experience and provide excellent customer care• Working within the team to solve any issues quickly and being able to adapt to what can be a changing environment• Helping the store to run smoothly

Bucharest, Romania

Responsibility for the performance of the following duties:• Selling bank products and services: debit/credit cards, opening current/saving accounts, loan/mortgage applications and recommending solutions to their needs.• Customer focus, guiding the client thought the bank Mortgage process• Provide support to the customer queries regarding Mortgage status• Provide support to the Mortgage Valuation/Approval Team • Handling loan/mortgage applications and all the related documents.• Advising and assessing the client in order to provide them the best option.• Analysing customer accounts and validating all the information/documents provided by the client during the bank process.• Issuing statements on client request.• Managing existing client portfolio and research client prospects and bringing new clients for the bank.• Focused on bank policies and a target driver.• Engage with colleagues across branch business units to address client queries and ensure account compliance.

Bucharest, Romania

Responsibility for the performance of the following duties:• Developing mortgage products based on client needs and managing those resources.• Maintaining a positive relationship with the clients and identifying client expectations• Promoting products/services in accordance with bank standards and policies, e.g. saving, life insurance, mortgages.• Facilitating and organising workshops regarding bank mortgage products and services• Advising clients in making the optimal decision on products and services suitable to their needs.• Negotiating and supervising clients through the bank contract process• Consistently meeting sales goals set by the bank• Preparing and submit a periodic report of client portfolio evolution.

Bucharest, Romania

Responsibility for the performance of the following duties:• Organising presentations about products by inviting doctors and pharmacists to attend.• Promoting the product range Merck M.F.• Consistently achieving sales targets.• Maintaining relationships with suppliers in France• Keeping the products stock as needed.

Bucharest, Romania

Responsibility for the performance of the following duties:• Guest registering and booking audiences.• Retrieving the phone calls and forward them to different departments within the company• Registering/archiving internal documents and correspondence• Correspondence delivery between different departments• Organising the daily general director agenda• Preparing various internal documents• Organising hotel/transport booking and protocol

Master'S Degree, Finance, General

• Treasury and Risk Management • Quantitative Applications for Finance • Principles of Financial Markets • Financial Management •.

2005, Biochemistry