• Resolve technical issues with hardware and software for device repairs.• Accurate tracking of assets and dispatch within the Nayax database.• Preparing and dispatching our products (including dealing with couriers).• Communicate by phone, email and occasionally in person with customers who are experiencing difficulties to help determine, document, and resolve issues with the Nayax web-based system and hardware.• Provide training to users in response to identified difficulties as well as educating customers on new features and functionality.• Develop technical manuals, users guides and other documentation for quick and satisfactory resolution of customer problems.• Participate to daily duties, including keeping the workstation clean and tidy and make sure that the storeroom is always in safe conditions.

Learned website development projects using leading-edge technology, including JavaScript, PHP, CI and MySQL. Supported Senior Developers on different projects in CI platform. Designed intuitive, user-friendly features and web-based applications.