Dylan Coates

Dylan Coates Email and Phone Number

Event Host @ Canucks Sports & Entertainment (CSE)
Vancouver, BC, CA
Dylan Coates's Location
Vancouver, British Columbia, Canada, Canada
Dylan Coates's Contact Details

Dylan Coates work email

Dylan Coates personal email

n/a
About Dylan Coates

Hello, I am a current Air Canada training instructor based in Saint John, NB! I have been working in the contact centre environment for 7+ years now and the airline industry for a little over 3. I am always eager to grow and learn about different opportunities or training that I can get to further my career goals. ✈️

Dylan Coates's Current Company Details
Canucks Sports & Entertainment (CSE)

Canucks Sports & Entertainment (Cse)

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Event Host
Vancouver, BC, CA
Website:
canucks.com
Employees:
1152
Dylan Coates Work Experience Details
  • Canucks Sports & Entertainment (Cse)
    Event Host
    Canucks Sports & Entertainment (Cse)
    Vancouver, Bc, Ca
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  • Air Canada
    Learning Developer
    Air Canada Mar 2023 - Present
    Vancouver, British Columbia, Canada
    - Working with team to develop proposed learning solutions to meet the business needs.- Develop detailed lesson plans.- Maintain existing learning material and look for opportunities to improve on engagement. - Manage multiple projects with deadlines.- Conduct classroom Train the Trainer sessions. - Implement Evaluation process, and monitor results to determine employee and business impact. - Knowledgeable of online learning technology.
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  • Air Canada
    Airport Concierge
    Air Canada Apr 2022 - Present
    Vancouver, British Columbia, Canada
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  • Air Canada
    Corporate Training Instructor
    Air Canada May 2019 - Apr 2022
    Saint John, New Brunswick, Canada
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  • Air Canada
    Customer Sales And Service Agent
    Air Canada Jun 2018 - Apr 2021
    Saint John, New Brunswick, Canada
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  • Federal Government Of Canada
    Government Employee
    Federal Government Of Canada Apr 2021 - May 2021
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  • Mcdonald'S
    Guest Experience Leader
    Mcdonald'S Jun 2017 - Aug 2019
    Woodstock, Nb
    Provide excellent customer service to all guests who enter the restaurant including young children and families.Receive guest orders at the counter, drive thru as well as kiosk and Ensure orders are prepared to the correct specifications as required.Promote employee morale within the workplace and encourage an enjoyable environment.Up sold customers extra items with the meal including the most apple pies on a shift (50).
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  • Xplornet Communications
    Customer Service Supervisor/ Technical Support Specialist
    Xplornet Communications Nov 2014 - Jun 2018
    Woodstock, Nb
    - Provided ongoing support Customer Service Representatives. - Handled escalated calls including legal, BBB, CRTC, & General Supervisor requests.- Focused on planning and improving all aspects of Customer Care Retention as well as developing and implementing retention tactics. - Encouraged a positive workplace.- Provided technical support to our customer base on a daily basis.
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  • Fmi - Franchise Management Inc.
    Restaurant General Manager
    Fmi - Franchise Management Inc. Jan 2013 - Nov 2014
    Woodstock, Nb
    - Deliver Plus Technology - POS Software - Scheduling Software - Labor & Food cost controls - Leading a successful team towards a common goal - Completed performance reviews of employees- Local Store Marketing and Sales promotion
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Dylan Coates Skills

Customer Retention Customer Experience Microsoft Office Management Cost Control Scheduling Customer Satisfaction Troubleshooting Skilled Multi Tasker Training Team Leadership Call Centers Process Improvement Customer Service Keyboard Skills Pos Restaurant Management

Dylan Coates Education Details

Frequently Asked Questions about Dylan Coates

What company does Dylan Coates work for?

Dylan Coates works for Canucks Sports & Entertainment (Cse)

What is Dylan Coates's role at the current company?

Dylan Coates's current role is Event Host.

What is Dylan Coates's email address?

Dylan Coates's email address is dy****@****nada.ca

What schools did Dylan Coates attend?

Dylan Coates attended Nbcc (New Brunswick Community College).

What are some of Dylan Coates's interests?

Dylan Coates has interest in Animal Welfare, Economic Empowerment.

What skills is Dylan Coates known for?

Dylan Coates has skills like Customer Retention, Customer Experience, Microsoft Office, Management, Cost Control, Scheduling, Customer Satisfaction, Troubleshooting, Skilled Multi Tasker, Training, Team Leadership, Call Centers.

Who are Dylan Coates's colleagues?

Dylan Coates's colleagues are Diana Campbell, Thomas Fleming, Emma Wiig, Alison Leung, Evan Gilbert, Mihika Bagool, Al Hutchings.

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