Dylan D.

Dylan D. Email and Phone Number

IT Support Analyst at Keno Kozie Associates @ Keno Kozie Associates
Dylan D.'s Location
Pittsburgh, Pennsylvania, United States, United States
Dylan D.'s Contact Details

Dylan D. work email

Dylan D. personal email

n/a
About Dylan D.

Dylan D. is a IT Support Analyst at Keno Kozie Associates at Keno Kozie Associates. He possess expertise in c++, html5, microsoft word, microsoft powerpoint, help desk and 5 more skills.

Dylan D.'s Current Company Details
Keno Kozie Associates

Keno Kozie Associates

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IT Support Analyst at Keno Kozie Associates
Dylan D. Work Experience Details
  • Keno Kozie Associates
    Information Technology Support Analyst
    Keno Kozie Associates Jan 2022 - Present
    Chicago, Illinois, Us
    Creating, escalating, and resolving tickets in Service Now for issues reported via phone & email. Experience with The Microsoft Office suite, Google Chrome, Internet Explorer, Firefox, the Citrix NextGen environment, Interscan, Sharefile, iManage, Active Directory, and others.
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  • Reed Smith Llp
    It Help Desk Specialist
    Reed Smith Llp Apr 2019 - Dec 2021
    Worldwide, Oo
    Created, escalated, and resolved tickets in HEAT for issues reported via phone & email. Assisted users across the globe with usage questions about: The Microsoft Office suite, Google Chrome, Internet Explorer, the Citrix NextGen environment, BlackBerry Work suite, Mimecast, iManage, and other pieces of software. Troubleshot errors with the above software, as well as working in Active Directory.
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  • Edinboro University Of Pennsylvania
    Student Technician
    Edinboro University Of Pennsylvania Feb 2016 - Apr 2019
    Edinboro, Pa, Us
    Assist students, faculty, and staff over the phone and in person with technology issues. Communicated technical solutions for problems to both individuals familiar with technology and not. Opened, responded to, and resolved tickets using Kayako Desktop and the web-based Samanage ticketing system.
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  • Taco Bell
    Food Champion
    Taco Bell Oct 2014 - Jan 2019
    Irvine, Ca, Us
    Primarily worked in the kitchen with a team of two to four other employees to ensure that: food is made accurately and quickly, product and ingredients are stocked, workspace is clean and free of safety hazards. Communicate with and assist customers in placing their orders. Relaying information to the kitchen staff regarding special modifications to the order to guarantee customer satisfaction.
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  • Reed Smith Llp
    It Help Desk Intern
    Reed Smith Llp May 2018 - Aug 2018
    Worldwide, Oo
    Assisted users across the globe via phone and email with technical issues they encountered. Gained extensive familiarity and experience with both the XenApp and NextGen Citrix Desktop environments, the Microsoft Office Suite (Especially Word, Excel, and Powerpoint) and Active Directory. Opened, escalated, and resolved tickets using the HEAT ticketing system according to a strongly defined process.
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  • Country Fair
    Sales Associate
    Country Fair Jun 2014 - Oct 2014
    Operate point-of-sales systemsStock shelves and freezersPrepared made-to-order food quickly according to customer specifications

Dylan D. Skills

C++ Html5 Microsoft Word Microsoft Powerpoint Help Desk Customer Service Teamwork Communication Kayako Samanage

Dylan D. Education Details

  • Pennwest Edinboro
    Pennwest Edinboro
    Computer Science

Frequently Asked Questions about Dylan D.

What company does Dylan D. work for?

Dylan D. works for Keno Kozie Associates

What is Dylan D.'s role at the current company?

Dylan D.'s current role is IT Support Analyst at Keno Kozie Associates.

What is Dylan D.'s email address?

Dylan D.'s email address is dd****@****zie.com

What schools did Dylan D. attend?

Dylan D. attended Pennwest Edinboro.

What skills is Dylan D. known for?

Dylan D. has skills like C++, Html5, Microsoft Word, Microsoft Powerpoint, Help Desk, Customer Service, Teamwork, Communication, Kayako, Samanage.

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