Technical Service Manager
Current As a Professional Services team lead, manage personnel, projects, and workflow of Command Alkon’s Technical Services Department. Provide on-site and remote software implementation and consulting for the company’s core applications worldwide. Serve as Primary Oracle Database Administrator (DBA) for entire company of 500+ employees and over 500 customers worldwide. Provide 24x7 technical support to customers globally. Generate and manage labor quotes and projects. Lead for troubleshooting, installing, implementing, and training. Involved in most Customer Divestiture projects. Develop and present Oracle and SQL Server Solution workshops. Recommend Server Infrastructure Environment for new and existing Customers. Manage and administer IT portion of annual Customer Conference for over 800 attendees. Maintain infrastructure recommendations and other key technical documents.