Diana Yefanova Email & Phone Number

Minneapolis, Minnesota, United States

Administering in-person surveys of people with disabilities. Ensuring reliable data is collected while meeting the needs of research participants.Recording feedback on creating accessible opportunities for people with disabilities and on how the state of MN is supporting them to live their fullest life.

Minneapolis, Minnesota, United States

• GTM Enablement team member: acted as a liaison between customer, partners, employees, and subject matter experts to solve issues with people trying to complete their Anaplan model-building training
• Provided exceptional customer support for obtaining and ensuring accuracy in certification for various compliance and software platform trainings for internal and external stakeholders
• Maintained LMS administration documentation for case management
• Triaged and solved Academy help desk cases, escalated to appropriate subject matter experts
• Worked with Sr. Systems Manager to manage the customer satisfaction survey for the help desk.
• Participated in projects related to LMS Implementation, updates, or modifications

Minnesota, United States

• Served as a co-teacher collaborating with multiple team members.
• Created and reviewed instructional content for Moodle LMS.
• Supported language learners via daily synchronous instruction and conversational practice.
• Helped course participants access and operate the LMS; provided timely feedback.
• Created and uploaded graphic/audio/video/multimedia assets for asynchronous assignments.
• Facilitated online learning and contributed to student engagement and learning outcomes.

College Of Education And Human Development, Department Of Family Social Science

• Managed the daily operations of the UConnect project, facilitating federal grant reporting (USDA-NIFA), and provided support and leadership for program evaluation. Program summary available at.
• Project Management: developed and implemented project timelines, identified resources to manage and meet grant deadlines. Designed materials to support the community partners. Responded to site partner questions around.
• Administrative duties/Grantee support and engagement: Coordinated work with 6 partner sites for a tri-state USDA-funded educational program. Supported the Co-PIs, the Outreach Coordinator, and the graduate student in.
• Research/Evaluation Design: reviewed and developed evaluation measures; collected and managed evaluation data; prepared and disseminated evaluation reports. Maintained the integrity of data. Preparing and submitting.

Greater Minneapolis-St. Paul Area

• Acted as a primary liaison for NODA 2000+ members on educational and research opportunities
• Maintained quality service culture by addressing problems, handing customer inquiries and complaints
• Interpreted policies and regulations to investigate problems and implement solutions
• Communicated clearly and professionally with staff, the Board of Directors, Association members by telephone and written correspondence on a daily basis
• Educated members on opportunities to get involved in leadership, directed to appropriate resources
• Developed educational content for 20 regional and national conferences, 14 webinars, 2 publications, and a monthly newsletter, providing tools for members to serve their campuses more efficiently

Minneapolis, Minnesota, United States

• Global Programs and Strategy Alliance (2013-2015):
• Implemented a 2-year research study with the Internationalizing the Curriculum and Campus team
• Led study plan development, including realistic scope, schedules, budgets, and personnel needs
• Coordinated and conducted field-based data collection in Twin Cities, Crookston, and Morris
• Communicated study results and implications effectively to study teams via face-to-face meetings,presentations, printed and website content (http://global.umn.edu/icc/impact_research.html)
• Identified and developed strategic partnership opportunities across University campuses

Higashi-Hiroshima City, Japan

Conducted multi-site case study research on Japanese universities' cross-border double degree graduate program implementation effectiveness. Collected interview data at Ritsumeikan University and University of Hiroshima. Tutored Japanese college students and K-12 students in ESL.

Served as main point of contact for prospective studentsCo-determined student admissibility and credential evaluation needsAdvised admitted international students on academic, financial, cross-cultural, and immigration issuesMaintained strong liaison with student organizations and university services Updated student orientation and application.

Certificate, Instructional Design For Elearning

Comparative International Development Education, Educational Policy, Program Evaluation Coursework

Activities and Societies: NAFSA: Association of International Educators AEA: American Evaluation Association Comparative and International.

Ma, Mass Communication/Media Studies

Activities and Societies: World Student Association

5-Year Specialist Degree, Tefl/German/Economics

Penza State University (Penza, Russia)

High School (Exchange Student)